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My team is experience bigger load than normal even on smaller files, is the any way to debug this?

Hey there!So my institute (https://iec.org.pk/) which offers bootcamps added me as an instructor but I kept seeing a warning, I thought it was a glitch in Figma as I had the access to the files even after the count down ended. But yesterday, I lost woke up to see that I have lost access to all my files. It is a blocker since I do sessions with my class in Figma. Let me know what can be done to fix this as soon as possible. 

https://api.figma.com/v1/images/4CSH3ej4Wd48v6XCv2U8Tq?ids=921:357,921:362,921:364,921:369,921:374,921:375,921:384&format=png&scale=2 Ｉ want to ask about the url up aboveThis url is generate by MCP server in vs code.The agent is trying to fetch the icon from the picture I just feel quite weird all the pictures coordinates are already fetched, however can’t fetch download with the {"status":403,"err":"Invalid token"} response message. please help. Thanks.

Dear Figma, I am getting a message that my verification limit has exceeded for my education plan. I have contacted ShareID to resolve the issue asap, but I am still waiting for a response. I have an ongoing important project for my internship, and my education plan has already expired. This is very urgent, and I am wondering if I can get my education plan extended until the issue is resolved by ShareID 

I am trying to use Figma Copilot plugin but I always get this error message: Failed to get AI response. Please check your API key and try again.I have tried with OpenAI api keys and also with Gemini.Can you please help?Thanks,

Hi, Just for background purposes, I mainly use Figma Slides as a replacement for PPT. I’m building a presentation that has around 96 slides. Past slide 84 the vertical scrolling function doesn’t work. And by the scrolling function it’s in relation to me zooming into the slide and scrolling around. Sometimes I need to zoom in on some information. I can still scroll horizontally but not vertically on any slide past 84.I’ve tired testing by adding a new slide after 84 and it still runs into the same issue. I’ve also deleted a lower numbered slide and the previous slide 85’s scrolling function works for both vertical and horizontal. I’ve then added in a new slide before the previous slide 85 and it loses it’s scrolling function again.Is this a bug or is there a limit for the slide count?

I’ve noticed a thumbnail issue that occurs depending on the background color of the thumbnail and whether you use Light Mode or Dark Mode.The border radius on the Thumbnail looks jagged if you have a light color thumbnail bg in Dark Mode or a dark color thumbnail in Light Mode. (zoom in on the image attached)Looking into it through the web browser I found the reason to be that the border color is a solid color.One simple fix to solve the issue would be to make the border color on Thumbnail containers a low opacity color.In the attached image I changed the border colors to be 20% opacity black and white depending on Light/Dark Mode and you can see the jagged issue is gone and the border radii are smooth.Is this a big problem? No, of course not. But it would be an easy fix.Thank you Figma!  

Okay, I’ve spent WEEKS problem shooting this with ChatGPT and today I finally found out what was wrong. It was a bug. Nothing I did wrong. So, I wanted to create a link navigation where the hover effect was an underline for the link text. First surpirse was that I couldn’t just do that inside my initial “Navigation button” component, because Figma overhauls text styles to be consistent within a component’s variants. Okay, easy workaround: create a Label component with an instance without underline and one with and use those inside the final button component using the underlined variant only in the “Hover” variant. I learned that interactions should only be done in the main component, not in the “Label” component. Okay, seemed to be working on the test layer, but moving it to the actual design page broke the interaction and nothing happened. Cue weeks of troubleshooting, creating and re-creating components, testing with background colour changes to see if at least the b

Hello,I am trying out figma code connect for our design system and codebase. I managed to successfully connect one component set via code connect cli. When I check any instance or variant of that component in figma dev mode, in code connect section I can see all properties and imports mapped correctly. However, when I am using figma remote mcp server in cursor and asking agent to see how to code that component, it does not get all that information included in code connect mapping. What could be an issue?For example, code snippet for this in figma:Code snippet returned by my cursor figma remote mcp is just figma own implementation.

The variables panel has broken completely for me. It’s not possible to select or collaps/expand groups. I think the expand/collapse has broken, when I select a group in the left pane it doesn’t seem to register that the above group has been collapsed and it still selects something in that collapsed group as if it was open instead of selecting the group I’m actually clicking. Effectively I cannot work with my variables atm. at all- please fix asap, it’s holding up alot of work for me. Thanks

Hello Figma Team,I’m a student at the Vocational university Brobygrafiska in Sunne, Sweden (Digital Design, expected graduation 2026). For my coursework, I need to verify my account to the education plan. Unfortunately, my application for this has not been processed, neither from Figma or SheerId.Here’s what happened: I entered all my details correctly (school, program, dates, etc.). SheerID didn’t respond. I tried multiple times to provide documents (Student ID, enrollment confirmation) but was not able to, I only received an error message.  I have reached out to Figma support, but every time I only get the same response: “Please contact SheerID.” I did so but didn't receive an answer. What am I supposed to do if SheerID does not reply and simply ignores my requests?   I need to receive an education plan in order to complete my studies.What should I do to resolv

After completing my verification with SheerID, I got an error message that says “It looks like you’ve already been approved for this offer.” However, when I check my account, I’m still on the Starter plan and don’t have access to the student plan features.

 Gentile team Figma,ho effettuato di recente l’upgrade al piano Professional. Desidero segnalare alcune criticità che, a mio avviso, risultano poco trasparenti e penalizzanti per gli utenti.1) Cambio permessi dopo l’upgradeDopo il passaggio al piano Professional, tutti gli utenti invitati al progetto che prima potevano modificare gratuitamente (senza funzionalità premium) non possono più farlo se non assegnando loro un seat a pagamento. Trovo questa scelta poco rispettosa verso gli utenti e, di fatto, una leva commerciale che spinge ad acquistare più seat anche quando si intendeva attivarne uno solo.2) Aggiunta di seat e addebito senza conferma esplicitaMentre lavoravo già con il piano Professional, un collaboratore (a cui non avevo assegnato un seat) mi ha chiesto di poter modificare. Concedendo l’editing, mi è stato addebitato automaticamente un seat

Hi! Why after installing a new version and after subscribing to collab mode the button (right one with rulers) doesnt work in design mode?

I was exploring Figma Make for training our design system foundational color tokens and elements, but when I trying to copy paste FIGMA frames/importing it to the prompt area, it was not working.. I couldn’t see the files/frames attached to the prompt thread. And even it got suddenly disabled the plus button (attach file/ import file) for me. 

Hello, I need to verify my educator account. I've been trying for 10 days, but I haven't been able to get any results. Even though I uploaded official documents proving that I am an educator, I haven't gotten any results so far. I have only 2 days left for verification. Is there an authorized person who can help me with this?

Hello dear figma team,  I noticed that when i paid for myself and my friend to collab in a project, the figma prototype key is visible to her but not for me and I need this urgently solved as I have something due soon.  hope to hear from you soon.

I recently upgraded to an educational account but it says I have reached my current limit. I have been using the AI to create a UI mockup. Why is my account being limited like if it were a starter account? 

SF Symbols now appear smaller when creating them using the keyboard. I had a library of SF Symbols in one of my files, and after comparing the same symbol with the same font size and all other settings, they appear different - the one from before looks significantly bigger. Also, after checking the size of SF Symbols used in the iOS 18 Official UI Kit from Apple, their size is still as big as it was before. What could be the issue? Thanks! 

Probably duplicate of  We have figma project where i can only comment and view from my account, if i try to tag anyone (eg. neither “@S” or “@Some User”) I always see only “No people found for s”, even when i copypaste name from colleague comment (his name or person he correctly tagged in his comment) it display no users.I use latest Chrome browser and https://www.figma.com/design/some_cool_hash_project_name. The figma.com/api/contacts/at_mentions request is returning:error: falsei18n: nullmeta: []status: 200 

Sorry if this is a stupid question. I am trying to avoid multiple layers.Why can’t I make a component with a text property and then have variants with different values in that property? What am I missing? Why do I have to create a master component and then wrap that in sub components?

I recently filled the form about Figma EDU Plan, But looks like my high school isn't in the Figma School List. The error shows “ You must apply with your school email to continue.” Im already using my School e-mail to register figma and verify at figma education plan page. Also i already submit many times domain request to "High School Domain Requests for Figma EDU Plan". Still no response.  

The mobile app is not working, so I cannot test my mobile prototypes via the app. Any news on this? Is it just me? This is the message i get  

 I am extremely dissatisfied with the current situation and the lack of proper support.  Our entire company’s operations have come to a halt, and this issue is causing serious financial losses. Every second of delay is costing us more.I have an active annual plan that started on June 23, 2025, and runs until the end of June 2026, fully paid upfront. The payment receipt is available.Since last week, my **owner account** has been locked. I cannot log in, password reset emails are not arriving, and I am only seeing a 404 page.  My teammates can still see the projects, but our plan has been downgraded to Starter, and all team members have limited access.  This situation has caused our entire company’s workflow to stop, wasting a lot of time and energy.  Figma must be accountable for the money we paid and the damage caused by this downtime.  Instead, after over 20 emails in the past 2 days, I have only received repetitive, bot-like re

while opening any plugin unable to find the run or save option for the desired plugin scrolling  down until the bottom of page unable to find the both options.