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Unauthorized Billing Charge

  • July 14, 2026
  • 3 replies
  • 115 views
Noman Ali

Hello Figma ,

I am extremely disappointed that my card was charged for a subscription renewal without any action or confirmation from me. I did not authorize this payment, I do not want this subscription, and I expect this charge to be reversed immediately.

This payment has caused me serious financial hardship. I rely on this money for my essential expenses, and having it deducted without my explicit approval is completely unacceptable.

I am requesting an immediate refund of the full amount and the cancellation of my subscription. I expect this issue to be resolved as quickly as possible. Please confirm that my refund is being processed and provide a timeline for when I will receive my money.
Here is my ticket number “#2013387”

I hope Figma values its users and will resolve this matter fairly and without unnecessary delays.

I look forward to your prompt response.

Regards,
Noman Ali

Best answer by Celine_

Thanks for the additional details, I understand your concern. I’ve added a follow up note in your support case for further investigation.
The support agent has resolved your issue and mentioned the next steps. Please check and continue directly via your support case (they are best equipped to handle billing issues as mentioned). Thanks for your understanding, I’ll go ahead and close the the topic here, thank you! 

This topic has been closed for replies.

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • July 14, 2026

Hi ​@Noman Ali ,Celine from the Community Support team at Figma here. I'm sorry to hear about the unexpected charge and understand your concern, especially given the impact you've described.

I checked your support case (#2013387) and have gone ahead and added a follow-up note internally so our Support team can take a closer look at your case and review what options may be available. Please note that, in general, subscription payments are handled in accordance with Figma's Terms of Service, and refund requests are reviewed on a case-by-case basis by our support team.

(Please also note, for security and privacy reasons, we're not able to review account-specific billing details here on the Forum. Please keep an eye on your inbox, and continue the conversation directly through your existing support case, as the Support team will be best equipped to assist you further.)

In the meantime,  please make sure to cancel your plan to avoid any future unexpected charges. You can find information on downgrading your Professional Plan on our Help Center. I'll paste the instructions below for you as well. 

To cancel your Professional plan subscription:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Thanks for your patience in the meantime!

Noman Ali
  • Noman Ali
  • Author
  • New Member
  • July 14, 2026

Hi Celine, thank you for your response. I have now canceled my Professional plan as you requested to prevent any future charges. However, my main concern is still the unauthorized charge that was made without my intention to continue the subscription.

I kindly ask your Support team to process a full refund for this charge. I contacted support as soon as I noticed the payment, and I have not used the Professional features after the renewal. I would really appreciate your team reviewing my case and making an exception.

This unexpected charge has caused me financial difficulty, and I sincerely hope you can help resolve this by issuing a refund. Thank you, and I look forward to your response.

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 14, 2026

Thanks for the additional details, I understand your concern. I’ve added a follow up note in your support case for further investigation.
The support agent has resolved your issue and mentioned the next steps. Please check and continue directly via your support case (they are best equipped to handle billing issues as mentioned). Thanks for your understanding, I’ll go ahead and close the the topic here, thank you! 

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