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Question

Refund request unintended subscription renewal

  • July 14, 2026
  • 1 reply
  • 6 views
Mark Tiu

Hi

Could I kindly request a refund for invoice number 35B3270F-0004 and 35B3270F-0003. This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.

 

Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals.

 

I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 15, 2026

    Hi ​@Mark Tiu, Celyn from the Figma Community Support team here.

    Thanks for reaching out. I understand that your subscription renewed unexpectedly and you're hoping to request a refund.

    For privacy and security reasons, we’re not able to review billing details here in the forum. That said, I was able to locate your existing support ticket (#2015674) and have added an internal note to help increase its visibility with the team.

    Please keep an eye on your inbox, someone from the team will follow up with you directly on your ticket shortly. Thanks for your patience in the meanwhile!

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