Can someone respond to my Figma request?

Hey ​@isi_des, thanks for reaching out!

I am sorry that you haven’t heard back from our sales team yet, three contact form submissions with no reply is not the experience we want for anyone, and I completely understand the urgency here.

Could you share a couple of details with me via direct message?

1. The email address you used when submitting the contact forms
2. Your organisation name
3. Your country/region (just to make sure we route this to the right team)

Once I have those, I'll flag this directly so someone from the right team can reach out to you. Also, once you've sent me the DM, could you drop a quick reply here to let me know? That way I won't miss it and can pick it up straight away.

Thank you, 

Gayani 

​@Gayani_S thank you! I have just sent a dm with my details. Thank you!

Hey ​@isi_des, I've flagged your enquiry directly with our sales team, so you won't need to submit another form. I'll follow up with you as soon as I hear back from them. 

Thanks so much for your patience in the meantime! 

Hey ​@isi_des , just wanted to check in, hoping things are moving in the right direction on the sales side! Has everything you needed been covered, or is there anything else I can help with from my end?

Hi ​@Gayani_S! Thanks for reaching out. I just wanted to check if you had a rough timeline of when the sales team would be getting in touch as I haven’t received anything yet?

Hey ​@isi_des, really sorry about that! 
We don't have a timeline to share just yet, but I'm on it and will get back to you with more information as soon as I can.

Hey ​@Gayani_S - it has been a while now since we last spoke and I have still yet to receive any communication. Is there a contact number or someone you could escalate this further to as it’s now approaching over 3 months from my first enquiry?

Hey @isi_des, I missed this and I'm sorry for for the delayed response! 

Quick check before I escalate further on my end: has anyone from the sales team reached out to you yet, even briefly? Just want to make sure I'm not duplicating something that's already in motion.

Let me know either way and I'll push this further from my side.

Hi ​@Gayani_S,

Unfortunately I have still not received any form of communication. Please do escalate.

Thanks you.

Hey ​@isi_des, thanks for the update, and sorry again for how long this has dragged on. I've had confirmation from our side that someone did reach out to you, so I'm double-checking now exactly how and when that contact was made so I can give you a clear answer.

In the meantime, could you take another look on your end too? A couple of things worth checking:

1. Your spam or junk folder, in case it landed there
2. Any other inbox or alias you might have used when submitting the contact forms
3. Promotions or filtered tabs, if you're on Gmail or a similar client

If you still can't find anything after checking those, let me know and I'll keep pushing on my end until we get this fully sorted for you.

​@Gayani_S - It has all be sorted, I’d found a response deep in my junk folder! Thank you so much!