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Request Refund

  • July 15, 2026
  • 1 reply
  • 11 views
John Emmanuel B Montemayor

Hello Figma Support Team,

I hope you are doing well.

I would like to request a refund for my Figma Professional subscription. I subscribed because I needed the Professional plan for a school project that was scheduled to be completed today. However, shortly after subscribing, my professor informed our class that the project requirement had been canceled, so I no longer need the subscription.

As a student, I try to manage my expenses carefully, and I would greatly appreciate your consideration for a refund since the subscription is no longer needed and was purchased solely for this academic requirement.

I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request.

 

I look forward to your response.

 

Kind regards,

John Emmanuel B. Montemayor

(redacted by the moderator due to PII)

July 15, 2026

Hi John! Celine from the Community Support team at Figma here.

Thanks for reaching out. I've gone ahead and created a support ticket on your behalf so our Support team can review your account and your request.

When you receive the support email, please feel free to reply with any additional details that may help with the investigation, such any screenshots of the charge or your Billing page and the context of your request. For reference, your case number is 2016332, sent to your email address: pxxxxj@gxxx.xom

Our Support team will review what happened with the Full seat and explain the available options. Please note that refund requests are generally non-refundable, but our support team will review on a case-by-case basis in accordance with Figma's Terms of Service. Thanks for your patience!

Update: The support agent has replied to you, they confirmed that your subscription has been cancelled. Please check your inbox for the full details and continue the conversation directly via your support case if needed. Thank you!

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • July 15, 2026

    Hi John! Celine from the Community Support team at Figma here.

    Thanks for reaching out. I've gone ahead and created a support ticket on your behalf so our Support team can review your account and your request.

    When you receive the support email, please feel free to reply with any additional details that may help with the investigation, such any screenshots of the charge or your Billing page and the context of your request. For reference, your case number is 2016332, sent to your email address: pxxxxj@gxxx.xom

    Our Support team will review what happened with the Full seat and explain the available options. Please note that refund requests are generally non-refundable, but our support team will review on a case-by-case basis in accordance with Figma's Terms of Service. Thanks for your patience!

    Update: The support agent has replied to you, they confirmed that your subscription has been cancelled. Please check your inbox for the full details and continue the conversation directly via your support case if needed. Thank you!

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