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Question

Figma Make reporting we're out of shared credits while showing a sizeable balance. Unable to use any services.

  • July 14, 2026
  • 1 reply
  • 20 views
Jessica McKenzie

Our team has a shared credit account showing a sizeable balance. However, some of use are receiving an error saying we’re out of credits. Our credits just renewed last week. Although there are credits available, we’re unable to work and it’s affecting our ability to meeting deadlines. 

The following steps had no effect. 
Restarted Figma
Logged out and back in
Reset Figma and Restarted
Attempted to use multiple browsers as well as the desktop version 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 14, 2026

Hey ​@Jessica McKenzie, thanks for reaching out, and sorry for the trouble this is causing with your deadlines!

I can see you've already worked through the most common fixes (restarting, re-logging in, trying different browsers and the desktop app).

Since this involves your team's specific plan and credit records, I can't look into account specifics here on the forum for security reasons. I've gone ahead and opened a support ticket for you so the team can take a closer look, your support ticket number is #2014716. You should get an email shortly, and replying there with any of the following will help speed things along:

  • A link to one of the affected Make files
  • Roughly when you first started seeing the block
  • A screenshot of the error message

In the meantime, you can check your team's credit usage and reset date from the AI credits dashboard. 

 

Someone from our team should be in touch with you soon, appreciate your patience in the meantime! 

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