Hello. I am a user who was using only one full-seatĀ on a paid plan. I accidentally clicked the button to add another full-seatĀ and requested a refund, but since I havenāt received a response from customer support yet, I am posting here. Today is my renewal date, but the renewal hasnāt been canceled, so please cancel this payment.
Solved
Refund Request for unintended full-seat
Best answer by Celine_
Hi there, Celine from the Community Support team here! Thanks for flagging this, and I totally get the urgency given today is your renewal date. I checked and your case has been assigned to the right team, so it's in good hands and they'll be reviewing your request as soon as they can.
Just to set expectations: subscription charges and refund requests are reviewed against Figma's Terms of ServiceĀ (Regarding refunds, payments are generally non-refundable). So we are not able to confirm the outcome here on the ForumĀ that decision sits with the support team once they've had a chance to look at your specific case.
Keep an eye on your inbox (spam folder too, just in case) for the agent's reply, and if anything changes on your end in the meantime, just reply directly on your existing case so they have the full picture. Thanks for your patience in the meantime!
Also, for future reference, pleaseĀ note that when a paid seat is added during a billing cycle, you'll be charged from the date the seat is added through to the end of the current billing period, even if the seat is later unassigned. Additionally, to avoid the seat renewing for the following month, it must be unassigned before the next billing date. For more details, you can check our Help Center article: Manage your seats
Update: The support agent replied to you with the next steps, please check your inbox and continue the conversation directly there! Iāll go ahead and close the topic here.
This topic has been closed for replies.
Hi there, Celine from the Community Support team here! Thanks for flagging this, and I totally get the urgency given today is your renewal date. I checked and your case has been assigned to the right team, so it's in good hands and they'll be reviewing your request as soon as they can.
Just to set expectations: subscription charges and refund requests are reviewed against Figma's Terms of ServiceĀ (Regarding refunds, payments are generally non-refundable). So we are not able to confirm the outcome here on the ForumĀ that decision sits with the support team once they've had a chance to look at your specific case.
Keep an eye on your inbox (spam folder too, just in case) for the agent's reply, and if anything changes on your end in the meantime, just reply directly on your existing case so they have the full picture. Thanks for your patience in the meantime!
Also, for future reference, pleaseĀ note that when a paid seat is added during a billing cycle, you'll be charged from the date the seat is added through to the end of the current billing period, even if the seat is later unassigned. Additionally, to avoid the seat renewing for the following month, it must be unassigned before the next billing date. For more details, you can check our Help Center article: Manage your seats
Update: The support agent replied to you with the next steps, please check your inbox and continue the conversation directly there! Iāll go ahead and close the topic here.
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