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Hi,I am the owner of a Figma file, but it has completely disappeared from my workspace. I have never deleted this file, and it is not even in my trash.When I try to access the prototype link, I get the following error message: "Prototype not found. This file cannot be shared because the administrator has restricted the owner of this file."Since I am the actual owner of this file and using a Starter account, I cannot figure out why it's missing or who the "administrator" restricting me would be.:https://www.figma.com/proto/zAMy3I4Mjlp6Yfnvcja0Sf/%EC%A0%9C%EB%AA%A9-%EC%97%86%EC%9D%8C?node-id=0-1&t=u71b57yDtXxSHvqg-1ould a Figma Support Specialist please look into this and help me recover my file? Thank you.

Every time I search for my design, I have to remember the name of the document very accurate, if not in that I can’t find it. Plz increase the ability of fuzzy search!For example: I changed the sequence of characters or missing one word, then I can’t find my design. Cuz all my designs are named by Chinese, I don’t know whether this situation happens in English, but I really need you to fix this.The search is the basic experience for document management.

Figma Make generates layers, but they just don't launch in the preview.

Hey, so i got a company that has 4 full seats already paid for anually. I downgraded a few people to “only view”, so now i have only 3 people working full on these assigned seats. But recently i got a new worker, and i’m being charged monthly for her. How can i get her in that already paid seat? Thank you already!

I have been using figma motion to create some simple animated labels on top of WebM video renders. The webm video is playing when I preview it in figma, but when I export the video (in any format), the webm video I uploaded no longer plays. The labels I added in figma motion is animated but the webm video behind it does not move when exported. The video is placed on its own within the frame and not as a background fill.Please let me know if there is a solution to this problem!

Hi everyone,My account was suddenly blocked over a supposed past "refund" issue, despite being a normal subscriber for 2or3 months.Here is the unacceptable part: I was STILL automatically charged for this month's subscription!Right now, Figma has taken my money for this month, but my account is completely locked. I can't work, and I can't even log in to manage my own billing. To make it worse, email support takes 3+ days to reply.My demand is simple: Please unblock my account immediately so I can use the services I have already paid for.Can a Figma mod please escalate this?Ticket: #1994829

Please add a setting to disable or hide the blue Agent sparkle that appears on every selection.For users who do not use Figma Agent features as part of their workflow, this becomes a permanent piece of interface noise that provides no value while drawing attention away from the task at hand.Giving users the option to hide Agent-related affordances would create a cleaner, more focused experience without impacting those who choose to use them.

Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: f2e9db60-f50d-4719-8e52-4e31e5afa48e)I tried:Checking the network settings - all fine Cloning the make file Switching accounts and trying from there Testing on the application and browser Restarting the application and browserThe prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 400 credits into the void and don’t want to keep trying.Other make files work well. 

I just signed up for a paid subscription - and I had a Motion feature (Beta) that was there before and now I wanted to use it (animate elements) after it said please upgrade - but now that I have signed up it is no longer visible. Please can you urgently assist me?

Hello,I’m looking for help with billing Case #1988959.I canceled my Figma Professional annual subscription on June 25 after receiving the renewal notice because I did not intend to continue the subscription.The initial payment attempt failed due to insufficient funds, but the charge was retried several days later and was successfully processed after I added funds to my account for an unrelated subscription.I opened a support case immediately after the charge posted, but I have not received any confirmation email or response, including in my spam folder. The AI chat only tells me that my case has been created.Could someone please confirm that my case is in the billing queue and ask the billing team to review my refund request?Thank you.

Sometimes when I update some tokens, related to aliases (and before all of them are related to the brand primitives set) I got white assignment not this which was assigned … !!! Strange!! I didn’t made any screenshot but it's terribly irritating.. 

How can I resolve this, it seems to working yesterday.

Hey - I’m using figma Sites and trying to run my custom domainThe A and TXT records are confirmed by the CNAME records still not getting verified. I have confirmed with the domain host and they said it has propagated. Can you help?Also the A record can flick on and offThanks  

can't get anyhthing done

 Hi Community Managers / Admins,I am writing to seek urgent help regarding an accidental monthly subscription renewal on my account. I requested a refund via email within less than an hour of the charge, and I have not opened or used Figma at all since the deduction—my paid feature usage is strictly zero. I previously replied to the support email with my team details (Team name: MYDESIGN) and received a code [241YDL-0ZGXY], though I am not entirely sure if it is the official ticket number.  To ensure the billing team can find my account and resolve this immediately, here is my official Invoice ID: • Invoice ID: in_1TmfNuIvcqWR3dFDUXLmaQnU• Amount Charged: $46.20 USDIt has been over 36 hours without any follow-up from the email support. Regardless of the review outcome, I would greatly appreciate it if an admin could reply here and keep me updated on the progress. Thank you so much for your help in escalating this to the billing team! 

I recently used Figma Make for a very small task, and I'm genuinely concerned about how quickly AI credits are being consumed.I used only 2 prompts, and 2,428 AI credits were deducted from my monthly allocation of 3,000 credits.The requests were not large or complex. I only wanted to change a few icons and reuse some pre-written data from an existing HTML file. I was not generating an entire application or redesigning multiple screens. Consuming nearly the entire monthly allowance for such minor changes feels unreasonable.Another concern is that credits are also being consumed when Figma Make encounters errors such as failed generations, connection issues, or when I have to submit additional prompts simply to fix problems that were not caused by me. Users should not lose a significant amount of credits because the system fails to complete a task successfully.If two simple prompts can consume 2,428 credits out of a total monthly limit of 3,000, how are users expected to incorporate Figm

When I use the MacOS trackpad to zoom in and out (by swiping up or down with two fingers), the zoom amount changes really erratically. If I start my swipe gently it will zoom in as normal, then randomly jump and become way way more magnified. It is really hard to control and is really offputting - it kept happening in a demo in front of my team. Help welcome - I know this has been a reported issue before (4 yrs ago) but I don’t know why it’s come back!  Thanks - Daniel

I’m running into a recurring issue where icons inside component instances appear at the wrong size or scale, but only visually. The actual properties seem correct.The only way to fix it is to:Click directly on the icon, or Cmd/Ctrl + click into the instanceAs soon as I do that, the icon “snaps” back to the correct size which suggests it’s a rendering issue rather than a constraint/setup issue.It happens across multiple components and screens The issue persists until each instance is manually interacted with Updating or publishing components doesn’t consistently fix it It seems like instances are not recalculating layout until forcedI have the same issue both on desktop app and browser.Is anyone else experiencing this?Would love to know if this is a known bug or if there’s a reliable fix.

I get this message a lot when working with repo clones in Figma Make. I keep wondering where is this retry button? When I ask Make, it just says it should be on the error card, but most of the time there is no error card visible anywhere. I usually just reload the tab, but it would be nice if you include a retry button, especially since Make seems to think there is one. Or have Make say “reload the tab” instead. 

Hi - my header is disappearing when it should be visible in a prototype. The element is not set to be a fixed element and it is nested correctly within the frames. If I change anything on the current frame while in the prototype, it reappears. I have tried clearing the cache on the desktop app, resetting/restarting, and opening it the file on the web.I’ve attached video showing the issue in question -a ny help would be greatly appreciated! 

Has figma done some sort of update? My previously published fully functional prototype now has multiple errors where information isn’t saved, or has functional issues meaning many of the key features no longer work  

Hi, I was charged $154.29 today (April 5, 2026) under "Billing adjustments - Seat updates" on my Professional team plan. My previous invoice was $36. I only have one seat and did not authorize any seat additions.Invoice ID: [redacted by moderator to remove personal information] Invoice number: [redacted by moderator to remove personal information] Team: maconbentley's team

I don’t get what’s happening here. I have set the floating menu in the bottom as ‘Ignore auto layout’. And that means it gets located in the top of the layers stack. But in order for it to actually be stacked over the “Content” layer I need to set the ‘Auto layout settings’ to “Last on top”. That feels wrong to me.Is it a bug or am I missing something?

I have just given Figma Motion a quick spin, but whenever I want to export a frame containing animations made with Figma Motion, it greys out the button for exporting, which means that I can only export my animation once. I can copy animated elements into a new frame and then I can export the frame containing animations, but that is not a sustainable workflow for creating iterations of animations and amending changes etc.The issue is the same in the desktop app and in the browser.Is it a bug of the Beta version of Figma Motion or am I missing something? Export button not working:Export button in new frame working:  

Hello! Two of my files have gone missing.Link to the first file https://www.figma.com/design/2pX4D07mRPsS8D7Phwo3PP/%D0%9F%D0%B0%D1%80%D1%84%D1%8E%D0%BC-%D0%BA%D0%BE%D0%BB%D0%BB%D0%B5%D0%BA%D1%86%D0%B8%D1%8F?node-id=0-1&p=f&t=knS8SQJ84EtodBC3-0Link to the second file https://www.figma.com/design/SaKy4MEUx2MD85ZQ5ZXNeZ/Untitled?node-id=0-1&p=f&t=OPj9IfoeWODOvjeZ-0The only I can see is the message “Hmm, we couldn't find that one This file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” These files are nowhere to be found right now, not even in the trash bin for deleted files. I did not delete them myself, as these are my primary and important documents. Why have they disappeared, and where are my files?