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When I subscribed to Weavy.ai, before it was aquired by Figma, I was able to use an email/password instead of SSO.  Today I got signed out of that account and cannot access it because the email/password login is not an option anymore. I still have credits on that account!@Figma-Weave team, how can I access my account again?

Dear [Support/Sales Team], I’m writing to express my concern and frustration regarding the Organization Plan tied to my account. sent an email requesting to downgrade the plan and reduce the number of seats as we no longer needed them. However, despite that request, I just received a new invoice charging for all seats, including those we no longer use. I previously encountered unexpected charges for additional seats that were never intentionally added. There seems to be no clear way to cancel or manage the subscription directly from the dashboard, which makes the process even more frustrating.I would appreciate a prompt and clear resolution to this issue, including a review of the charges and confirmation that the plan will not be renewed again without my consent.Thank you for your attention to this matter.

Hope you’re well!I can’t login to my figma - because when I request for email verification in browser, the email doesn’t come to me in time. It takes 10 minutes for the email to reach me. The email associated with the account is different from this one (because I can’t login to Figma on the support website as well)Thanks again,Richard 

The entire process is problematic and it automatically adds things without the ability to remove. THIS IS THE MOST :UNETHICAL PRACTICES I HAVE SEEN. FIGMA is run by crooks! 

In Figjam, when I have a shape selected (like square) and change the color of that shape. I am always reset back to the circle shape. The selected shape should persist regardless of the color change. Super annoying

Hi everyone,I’m experiencing a persistent issue when trying to use Gemini 3 Pro with Nano Banana in Figma AI.In about 90% of my attempts to generate or regenerate an image, I receive the message:“model currently overloaded, try again later.”This started roughly a week ago, and since then the model has become almost unusable for me — most requests fail with this error. Retrying multiple times usually doesn’t help. Other models work correctly, иut the result, of course, is not as good.

Figma make suddenly stopped working. Every time I try to give prompt, it shows error continuously showing ‘something went wrong’ in red showing some weird ID. I need to complete my task ASAP. I tried to reach the Figma support team by mailing at support, still no response!!

Hi,My Figma Make plan was renewed this month by mistake. I need a refund asap It’s been a while and I haven’t received any response yet, so I’m reaching out again to see if someone from the team can assist with my request.I’m only requesting a refund for the most recent renewal charge, as it was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help in resolving this.Thank you.

Hi,My Figma Make plan was renewed this month by mistake. [image redacted by moderator] This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional. Please this subscription was on auto-renewal, I need a refund immediately.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

 Hi,My Figma Make plan was renewed this month by mistake.This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

I created a figma sites page and I have created an accordion component with two states “collapsed” and “expanded”. The component has the interaction to change to the opposite on click. This works very well on normal figma prototype. Problem on figma sites:I added an instance of the accordion and adapted it’s content. Than I preview the site and the content of expaned accordion will be the placeholder content of the main component… To solve this problem I have created a component set of all 4 accordion parts with the individual text contents. If these accordion items are collapsed by default on the site, they won’t open. If I set the accordion items on expanded by default they will open and close without a problem… but I do not want to expand all items by default.Hope you can fix this issue, thank you!  

Hi,I was previously on a paid plan however after switching to a free plan I now have lost access to the billing section within figma. I still need to access past invoices for this account. Is that something that you might be able to help me with?  Regards,Anirudh

I've updated my billing info, but the invoice PDF still shows the old name. My manager is leaving soon and I need the corrected invoice URGENTLY for reimbursement. Can you help me regenerate the invoice now?

Hello!I’ve set up a website using Figma Sites and need to use 2 pairs of fonts:Abernathy light + Circular (book and bold) Georgia regular + Arial (regular and bold)To get Abernathy and Circular working, I was asked to upload WOFF/WOFF2 files for them, which I did (WOFF2 for both), and they’re working perfectly fine. When I tried to include Arial and Georgia by following the same steps, I’m able to successfully upload them, but on publishing and checking them in the inspector, they’re not being rendered at all. Instead, Helvetica is being rendered in their place. I also don’t see any @font-face rules for Arial and Georgia, whereas Abernathy and Circular have them.When I checked the meta data using https://fontdrop.info/, the WOFF2 and TTF versions were identical so it didn’t seem to have anything to do with that. When asking the Figma chat bot about this, it mentioned that custom fonts aren’t available, but then surely that would mean Abernathy and Circular wouldn’t work either, since t

ProblemWhen I create a component set with variants and add slots inside each variant with different configurations, the slot does not update when switching variants on an instance. Background color and font color of the slot stay frozen from the originally placed variant.Steps to Reproduce  1. Create a component set with multiple variants (e.g., State=Default, State=Destructive)  2. Configure slots differently per variant — different background color, font color, default content  3. Place an instance, then switch to a different variantExpectedSlot adapts to the target variant's configuration — colors, content, and layout update accordingly.ActualSlot retains the original variant's background color, font color, and configuration. It does not adapt to the new variant.ExampleAs seen in the attached screenshot: the right side shows instances where switching variants results in mismatched colors — a "Visual Design" heading sitting on a blue background in one instance and a yellow background

I have used Figma to website many times before and now I am receive an error message that says “website sent an invalid response”. Does anyone know how to fix this error message?  

The instructions to change the owner of a team do not match the interface that I see: https://help.figma.com/hc/en-us/articles/360039481134-Transfer-ownership-of-a-teamThe instructions refer to a dropdown for team assignment, but there is no dropdown to assign team-level permissions. I have already contacted customer service twice.How do I switch ownership to another member?

After I click “Unsubscribe” it only opens the design file in Dev mode and I find nowhere to unsubscribe (or at least not clear enough to finish this task), which is pretty frustrating.

I recently switched from my Windows computer to a MacBook M4 Air with 16GB of RAM, but why is it lagging so much? I hope there's a solution.

Backstory: I’m trying to create a website. I tell what i want and it makes it, no problem. Problem arises when it doesnt display the visual as i told him to do, in this case, stacked bar graphs. went over 3 versions as it says on the figma make editor and when i see older versions (ver 5 and ver 6), they display the visual exactly how i want it, but it did not display the same when figma make showed me the output. In this instance you can see in the images that i’m going to attach here.this image 1 is the output(ver 7) from figma make (this is app SS but over website was the same) and it doesnt display the stacked bar graphs like i want.image 1 this is image 2 and is the output (ver 5 / ver 6) after i go back to preview a former version. Figma make didnt show me the stacked graphs when it was a fresh output (ver 5 and 6). i thought it's an AI thingy where sometimes it doesn't give the right output and have to explain him which took me through ver 5 to ver 7, but by mistake i previewed

During March 2026, I used Figma Make with 1 Full seat purchased in February. At some point my credit balance reached zero, but Figma Make continued to function without any interruption, warning, or usage cap. No error messages were shown. The only information I found about this behavior was in community discussions suggesting that credit limits were "not enforced yet" during early access.After my subscription renewed (after March 18), my admin checked the billing dashboard and found usage immediately displayed as 6,266 / 3,000 — more than 2x the monthly limit. The admin console tooltip explicitly states: *"Full seat limits weren't enforced yet."*I had no way to monitor or control credit consumption once the balance hit zero, as the product gave no indication that usage was still being tracked.**Reproducible pattern:** The issue appears to be systemic — credit limits were not enforced during the early access period, but usage was tracked retroactively and surfaced as an overage at renew

High Priority / Critical Issue I opened a support ticket 24 hours ago (Ticket #1808627) but have not received a response yet. Our agency is currently blocked from working on multiple active client projects because the files have completely vanished.Account Details: Main Account: [redacted by forum moderator to remove PII] Workspace Name: Impression Support Ticket ID: 1808627 List of Missing Project URLs:[redacted by forum moderator to remove PII] Symptoms: These files were not deleted by any team members, but they are returning 404 "File Not Found" errors. They are not in the Trash/Deleted tab, even when filtering for "Created by anyone." Files are completely missing from the file browser and search results. We are unable to access version history because the file link itself is dead. Technical Suspicions: We suspect a workspace-level sync error or a major ownership permissions collapse. These are active client projects and we need an urgent recovery. Please investigate the b

I uploaded a screenshot of my receipt/payment that included my name, my school’s name, the date, and the enrollment quarter, but it was denied. I did cover certain areas containing personal information, but all of the requested and relevant information is still visible. Is there any way to request a person look at it? Excited to get more experience with Figma!

Hello! I am out of credits in Figma Pro and now I cannot move the work AI and I have done to an editable version. How do I do that? Thanks!! 

Hi,Despite having paid plan and full seat, when creating a new Figma Make file i simply don’t see this “Create kit” feature.Also can’t make Figma see my libraries.Did anybody have similar problem?