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figmaの管理画面で請求書がないのに、5/22、不明な14,952円の引き落ちがありました。クレジットカードの形式はFIGMAとなっています。サポートのメールにも返信していますが、いつ返信をいただけますか？

Hey!I recently noticed a strange error in several of my projects. When I apply smart animate to a component, the text is increasingly displayed incorrectly.Example 1: I use a zoom effect on an image with a delay, and the text remains unchanged in both states. In the preview, the text suddenly becomes larger. I suspect that my variable mode for the font size is being ignored during the initial interactions, which is causing the error. It is also strange that the error only occurs in the first transition; the other images do not have this problem. Example 2: I have the same problem with the text in an accordion element. I made sure that the elements are named identically and are recognized as identical elements via multi-edit. Does anyone have an idea? I would like to fix it because it looks unprofessional in the customer presentation. Have I overlooked something here? Thanks!

Our team is improving our design system library management and need to cut styles from one library to another so that they stay linked to existing components. We were able to do this last week for our text styles, and now that we’re ready to cut over our effect the option has disappeared. This seems to be a well documented feature, so it seems like there is a bug that has temporarily disabled this. Is anyone else experiencing the same issue, and is there an update on when it will be resolved?

Hey there.I have two accounts in Figma, One is organizational and one is personal (this one is my personal account). So When I try to login in Forum, I expect it to ask me which account do I prefer to login. I usually check Forum with my personal account. But when I try to login, Forum automatically choose my last login session (which was my work account). clear cash and log out didn’t work, so I used incognito mode to force Forum to ask me for email address again. I know it’s not an important issue but it frustrates me every time! 

I’m reaching out because I urgently need assistance registering for Config 2026.I received two valid company-issued registration codes through Albertsons, but when attempting to register, the event page shows as sold out and does not allow the codes to be redeemed.Attendance at Config 2026 is important for my work responsibilities, so I would greatly appreciate your help resolving this as soon as possible.My incident number is #1922286, can you please help out?

I have lost access to a file which i have not deleted but now can not find that file any where. What should i do. I wan t to check if the file is deleted or not.[redacted] here is the file link 

I'm experiencing an issue with the Figma to Wix Studio plugin. The plugin was working fine, and I successfully exported over 20 pages. However, for the past 2-3 days, I have been unable to add my designs to the site. I receive the following error message:"Your design couldn't be added to the site. Due to a technical issue, we couldn't add your design to the site. Make sure you're following the Figma plugin guidelines, then try adding it again."Details:The specific frame I'm trying to export is named "Dining page" in the "Khoj Resorts Web Revamp" project. Figma URL: www.figma.com/design/v9IF9sM24ygQMgsuV67uI2/Khoj-Resorts-Web-Revamp?node-id=1159-91&t=PwSiI53r8lqCZsWP-0 All fonts used in the design are uploaded to my Wix account. The Figma frame width matches the editing size in Wix Studio. The frame size is under 250kb, and there are no unsupported elements like menus, forms, or videos. I have checked for rate limits on my Figma account and refreshed both the plugin and the editor.D

My Mac has updated the IOS and now Figma will not work on Chrome or desktop app. I have tried all the troubleshooting advice but no luck. Links still work in Safari. Please can this be fixed asap. thanks 

Trying to transfer a copy of a Project to a client and getting the error — XHR for "/api/asset_transfer/create_request" failed with status 404 Project Dropdown > Settings > Send a copy > Step 1 > Step 2 [destination team link / recipient / message] > SendStep 2 – Destination Link gets verified successfully Step 2 – Recipient (Destination Admin) email address is correct Step 2 – Plain text messageI get the error after hitting Send.I get the same error when attempting to “Transfer” rather than “Send a copy” in the Settings.Thanks, Conor

Hello Figma Billing Team,I am writing to dispute charges on my account that do not reflect my actual plan usage.I am on the Professional plan with only 1 assigned seat (my own). I have 0 AI credits used, and my 10 view-only seats are listed as free. Despite this, my recent invoices show the following:- April 3, 2026: $5.00 USD- May 3, 2026: $35.00 USD- June 3, 2026: $20.00 USDBased on my plan and usage, I should only be charged $16/month for my single Full seat (or $5 if I am on a Collab/lower tier). The charges for May and June are significantly higher than expected and do not correspond to any seat additions, plan upgrades, or AI credit usage on my part.I kindly request:1. A detailed breakdown of what generated the May and June charges.2. A refund for any amount billed beyond my single assigned seat.I have screenshots of my billing history and current seat usage available if needed.Thank you for your time and assistance.Best regards,Diego

Hello Figma Support, I hope you’re doing well. I am following up on my previous request regarding the subscription renewal charge on my account. It has been over 12 hours since I submitted my report, and I have not yet received a response. I also noticed that my ticket was marked as “solved,” but I have not received any reply or resolution. To clarify, the amount charged was not intended for this subscription renewal. I had already planned and allocated my funds for other expenses, and I canceled my subscription within minutes of noticing the renewal because I did not intend to continue the service. I kindly ask that my request be reviewed by a support agent, as this appears to be a timing issue where the renewal and cancellation happened very close together. I would greatly appreciate a one-time courtesy refund if possible. Thank you for your time, and I look forward to your response.

Hi Figma,I have submitted the contact form three times to request a callback from your sales team regarding a professional license purchase. To date, I have not received any contact.Could you please reach out to me? Thank you for your assistance.Thanks

I submitted a ticket with a problem - I had some unknown email as a seat on my account which I was not aware of and I was getting monthly charges for months. I was looking to get a refund for this rouge email on my account. I submitted the ticket 1894596 but have not received any contact from Figma support. Could someone please help? I can’t call or email Figma so I feel kind of stuck?? Thanks!

Hi, I'm experiencing a strange issue with one of my Figma files and I'm not sure what's going on.I have only one Figma account. One of my design files is showing a yellow banner that says "This is an unassigned draft file" and when I try to move it, I get a dialog that says:"Current location: Another user's Drafts — You can't move files that are in another person's Drafts."The problem is, I am the one who created this file. I have no other Figma accounts. The file doesn't appear in my projects list — I can only access it via the direct link.When I open the Share panel, it shows no named owner, just "team admins" and "Anyone can view".I did share a view-only link to this file with some people, but viewers shouldn't be able to take ownership of a file.Things I've already checked:- I only have one Figma account (one email)- The file is not in my Drafts, Recents, or Deleted- I can still open the file via direct link- I have not deleted or moved it manuallyCan anyone explain what happened a

Hello there,My creative director keeps getting this prototype viewing issue, where the text box comes up with a big slash through it, and cuts off before the end of it (see how it stops at ‘u’) I’ve tried a few things by troubleshooting on google, including:1. Making the text-ordinates whole values (no decimal points)Removing any auto layout from this slide Setting line height of text to ‘auto’And none of those things worked. It’s becoming quite an issue as she needs to present using figma to clients, and I cannot see this on my end - it only happens on here computer. please help!

Hi, since recently I have the issue that the grid ignores all the variables that come with the components, even when a grid cell is set to “hug”. I have to set the height of a component to a different variable and then switch back to the original variable to get any changes. In some cases, the variable is set to 60px but the height says something different. I cannot work like this and have been trying to fix layout errors since last week instead of getting anything done.My cards also keep breaking and changing their size randomly after I refresh. Please help. Thanks in advance.   

Clicking on the Share Protoype button does nothing. Can’t access the prototype sharing permissions either to allow anyone to view. Even when clicking the settings icon while in the normal editor view for the “protoype link” it goes into prototype view and I can’t access the settings because the share prototype button doesn’t work. Tried in Chrome and Safari. Currently up to date with the latest browser versions.[Moderator note: The title of this post was updated from The share button on the Prototype view is not working, can't share to [Bug] Share Prototype button issue in presentation view on 03-Jun-2026.]

I lost a large piece of work and did everything I could to get it back without success... I would appreciate your help 

Hi.I noticed a bug on figma auto-layout element.Structure : A form ui with a auto-layout frame (size: 520px), with two elements (inputs) inside. One input component (the main component) and another instance of that component (220px for each element, fixed sizes).When i select the main component and set it’s width to fill container (instead of fixed), the sizes keep “flickering” (growing and shrinking infinitely).I think it’s due to the other instance inheriting the fill container, while the other one is resizing..

I was reading some tutorials from Figma Learn to get a sense of how to use components, and in several of the tutorials they mention using a settings tab in the right sidebar either by clicking the three dots or going to component configuration tab. I do not see any of the information that the tutorials present when I do that. The only thing that shows up when I open the config tab is a description box where I can write a description for the component and a box to paste a link to documentation. There are no details about the layer or component as are shown in the tutorial previews. I don’t know if this is a problem with the version of Figma I have - the newest one I believe, since I only recently started using the program on my work computer - or if it’s a problem exclusive to the browser version of Figma (I am unable to download the desktop app on my work computer for some reason that I haven’t been able to fix). I have also searched the support forum for answers and nobody else seems

Hi. Someone in support need to look in to this. I downgraded to free plan 25 april. I got that confirmed on mail. Now (2 june) I got charged €42.74 EUR for a full seat? I havent even used it since then. Need help asap and a refund. 

I CANT CANCEL MEMBERSHIP PLEASE HELP

I lost all of yesterday afternoon’s design updates across multiple pages in a file, and there’s no version history recorded for those hours. Is there any way to recover updates from that specific time?When I was working in Figma, my network connection was stable and I didn’t see any offline changes message, which makes it really strange that a chunk of my work just vanished.

My account email used to be a different one in the past, but since it was a company email and they were changing their domain, I updated the account email with a personal one of mine back in December, 2025. The update went smoothly and I’ve been using this account for all my work since them.My account has been logged in my computer for quite some time, but today it was logged out, and when I tried to login again, I couldn't remember the password, so I tried resetting it. The resetting email didn’t came, not even in the spam folder. So I just tried logging in with Google, but it seemed to create a new account, which is weird because I already had the account. And now all the files and workspaces I had disappeared and the account seems to be brand new - I even received a welcoming email. But that’s totally weird, because again, that is the email I already used in my account.I have some links of works I created and I’m able to access them via link and see the projects, but they are not in

Hi Figma Team, I have always been on a figma free plan ever since I created my account. I don’t hold any other personal account. However today when I logged into my account after a year, I see that all my old files are missing. I had the link of one of the file and when I tried opening it, it asked to “request access”. How is that possible when I am only one who worked on that or any other file from my account. Those files are very important for me, can you please help resolve this.