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Hi everyone,I'm experiencing a strange and persistent rendering bug in Figma that I can't seem to fix.Setup:Large project file with all master components on a dedicated separate page Instances are placed on other pages, no overrides applied No external libraries involvedThe bug: Some component instances randomly display the wrong text – specifically the card headings show an old/incorrect label instead of what's defined in the master component. When I click on the affected instance, it temporary corrects itself and shows the right text. After a reload it sometimes comes back, sometimes on a different instance.What I've already tried:Closing and reopening the file completely Verified the master component – the correct text is defined there, the instances just don't reflect it consistently No overrides applied anywhereAdditional issues in the same file:Chip component displaying incorrectly, also correcting on clickThe pattern is always the same: wrong state on load, correct state after s

Hello Support Team,Good morning.On July 3, 2026, we submitted a request to downgrade our Organization plan to the Professional plan. However, we have not yet received any updates regarding the status of our request.Our Organization subscription has already been renewed, and the renewal payment has been successfully processed. Since we no longer require the Organization plan, we would appreciate it if you could proceed with the migration to the Professional plan as soon as possible.Additionally, we would like to request that the amount already paid for the Organization renewal be applied as account credit and used to offset the cost of the Professional subscription.We would appreciate any update on the progress of our request and an estimated timeline for completing the migration.Thank you for your assistance, and we look forward to your response.Best regards,Alan Conceição

Hi - everything has been fine with Weave, came to login today and nothing. Initally said  ‘An unexpected error has occured’ now I just get a blank white screen. I have tried it in Chrome, Edge, on different computers and my phone, all with no VPN, cleared the cache, cookies, rebooted. I go to the usual https://weave.figma.com/, then ‘Sign In’ and login for Figma as always… nothing.I use this for my business on a daily basis and I have lost half a day already. Anyone any idea?Thanks

Recently, I payed for lowest subscription with discount (5$ as I remember), did my work and decided to stop subscription. So I changed subscription to free plan, but then got notifications, that figma tries to charge 15$, after I changed subscription. Then I have deleted my account, but figma still tries to charge me 15$

Hi! Over the last few days, whenever I tried to create a new style, the style creation window would just close, but the new style wouldn't appear either on the element I was creating it for or in the side menu; however, after refreshing the page, it was there. Please let me know what's wrong and how to fix it.

So I create a original design from scratch. ( I know could be a very basic wireframe)Then all I need is enhanced visuals, colors, color coding etc. I worked on many prompts over the past weeks and some work some doesnt which ıs FINE.I take a screen shot of my original, then edit it through. Look how they crop up and down, especially GPT 2.0, (lets be honest, its the best so far)what am I doing wrong? Across my 123 attempts, its almost always like this. What should I do?​​​​​​​

Hi everyone,I'm trying to upgrade to the Professional Plan from Thailand using an SCB Debit Mastercard.The card is enabled for online and international transactions. OTP verification completes successfully, but after that I receive:"Payment couldn't be completed. Please try again with a different payment method."An invoice for $21.40 is created, but the payment history shows no successful payment.I have already opened support tickets (#1996537 and #1998649), but I'm wondering if anyone has experienced a similar issue with Stripe or debit cards from Thailand.Any advice would be appreciated. Thank you!

Hi! I'm having trouble running a native plugin or the ones I tried creating with agents. When I click "Run," I just get an error snackbar saying: "An error occurred while running this plugin." When I open the console, I see the following error: downloadAndSeedCustomToolArtifact: download failed With error code 403 (Forbidden). What could be causing this? Does my administrator need to change something?

Hello Figma Support,I would like to report a billing issue regarding my account.First, I accidentally purchased a seat for one of my team members. I realized the mistake within approximately five minutes and canceled it immediately. Despite canceling it almost right away, I was still charged for that seat. I kindly request a refund for this incorrect charge.Additionally, I only intended to use the Professional plan for one month. After subscribing, I canceled the subscription so that it would not renew for the following month. However, I can see that Figma is still attempting to charge me for the renewal dated July 5, 2026.Since I canceled my Professional subscription before the renewal, this payment should not be processed. I have not used the renewed subscription this month and do not wish to pay for it. I kindly request that this renewal be canceled.Invoice number: XVRVOZMH-0009I would appreciate it if you could review my account, cancel the incorrect renewal charge, and refund any

I can't login use my SAML SSO account(the email address was myname@mycompany.com), system ask a code to verify my account, but after I give authentication code, hint: "Your SAML SSO account doesn't hava an email address, someone_name@anothercompany.com, matching one of the following: mycompany.com But I don't know why someone_name@anothercompany.com, appeared at all, I m not employee of anothercompany.  

Hello Figma Support Team,I am experiencing a serious issue with my Figma account and would greatly appreciate your assistance.Last night, without making any changes or taking any actions, 5–6 of my project files suddenly disappeared from my account. I am currently on the free plan. My email address has not been changed, and no one else has access to my account. There has been no suspicious activity to my knowledge.It appears as if these projects were never created, as they are no longer visible anywhere in my drafts, teams, or recent files. These files are very important to me, and I am concerned about potential data loss.Could you please investigate this issue and let me know if there is any way to recover the missing files? I would appreciate it if you could check your system logs or backups associated with my account.Thank you in advance for your help. I look forward to your response.Best regards

Hello Since an error occurred in the Figma Agent, the following error message appears every time I try to use it: "something went wrong, try again" It is displayed along with an error UUID ID. The error IDs I have received so far are as follows:95214713-4dfc-4e39-9a97-ac8aa9ab86a39ef47a0a-baaf-45cd-8e4b-be8bcc705e00 Other functions in Figma are working normally, but the "A problem occurred" UUID error appears in the Figma Agent. I would appreciate your help or verification. Thank you!

We have reached out to their support team and was able to get a reply saying that it will take two business days to review our request for a call with the sales team, since we wanted to upgrade to Enterprise account but two days has passed and we have not received anything on our end. 

Hi Figma team support,I've updated my billing information, but the invoice PDF still shows the old company name. I urgently need the corrected invoice for reimbursement. Could you please help me regenerate or reissue the invoice as soon as possible?

피그마 환불요청 부탁드립니다.사용하지 않도록 View 로 설정하고 Billing Price가 0인것도 확인했는데 1년짜리 자동결제가 되었네요. 취소 부탁드립니다. I would like to request a refund.I had changed my account settings to Viewer so that I would not be charged, and I also confirmed that the billing price was set to $0. However, I was still automatically charged for a one-year annual plan.Could you please cancel this charge and process a refund? Invoice numberU6Q271TC-0015

Hello,I would like to request a refund for an unintended subscription renewal.On July 4, 2026, I was charged $38.50 USD for a Figma Professional Team monthly subscription. I did not intend to renew or continue this subscription, and I did not realize that it would renew automatically.As soon as I noticed the charge, I immediately canceled the subscription and contacted Figma Support to request a refund. Unfortunately, my refund request was denied.I have not intentionally used the paid features after the renewal, and I sincerely did not mean to continue the subscription. I am a student, and this unexpected charge is a significant financial burden for me.Here are my billing details:- Invoice ID: in_1TpPTQIvcqWR3dFD9jWRsLjr- Subscription: Figma Professional Team (Monthly)- Start date: July 4, 2026- End date: August 4, 2026- Amount charged: $38.50 USDCould a moderator please review my case or help escalate it to the billing team? I would sincerely appreciate any consideration for a refund.

Hi Figma team,I'd like your help reviewing why I can't publish the Figma files to the community. Really appreciate your help!Best,Chip   

After downgrading from Professional to Starter, my team "Native Brains" ([redacted by moderator to remove personal information]) is locked for being over Starter limits: 137 Figma Design files across 3 projects (NB Projects, Design Systems & UI Kits, Portfolio), when Starter only allows 3 files in 1 project. I understand the fix is to move or trash files to get under the limit. But every action I try silently fails: 1) Right-click > Move file... - the destination picker (Suggested/Starred/All tabs) never loads. Infinite spinner even after 10+ seconds. Tried on a single file and on 50 files selected at once, tried after a hard refresh, same result every time. 2) Drag a file onto Drafts in the sidebar - shows a confirmation "Do you want to move this file?", I click "Yes, move it", but after reloading the page the file is still in the original project and Drafts is unchanged. 3) Drag a file onto Trash - no confirmation even appears, and checking the Trash folder afterward shows not

please Reset 20 DEV seats， not 21 seats， avoid extra fee  

Hello,I am writing to request a refund for an unexpected charge of USD 191.40 on my Figma account.I did not intend to subscribe to or renew this plan, and I was not expecting the following billing details:Billing period: July 2, 2026 to August 2, 2026 1 Full seat: USD 20.00 5,000 monthly AI creditsI was surprised to find that this subscription and AI credit allocation had been activated and charged. I do not plan to use this subscription, and I would appreciate it if you could process a refund for the USD 191.40 charge.Please also cancel any recurring subscription or automatic renewal associated with this plan to prevent future charges.Thank you for your help. Please let me know if you need any additional information from me. https://invoice.stripe.com/i/acct_1A65pgIvcqWR3dFD/live_YWNjdF8xQTY1cGdJdmNxV1IzZEZELF9Vb0ZteG9zN2YzWTc5V3JLNHVpZERmcFF6YVRsVVpjLDE3Mzc3MDczNw02008hYU1NDd?s=ap

I can not access to my own figma project file any more,  

Hello,My card keeps being charged today because it is the billing date, but I would like to cancel my purchase and request a refund.I never used the paid version at all. I tried to find the subscription cancellation option before, but I couldn’t find it, so the subscription was left active by mistake.Please cancel the subscription immediately and make sure I am not charged anymore. I do not want to continue the subscription, and I have never used any of the premium features.Thank you for your help.

When I create a component set from a motion frame it does not behave correctly anymore and starts to loop even though the components are all set to play once.It only has an on click tigger to go to the next motion component.  

[image redacted by moderator to remove personal information]6월 4일에 정기권 결제 한 후 프로젝트를 하였고 프로젝트가 다 끝난 후 등급을 다 다운그레이드 및 취소했는데 또 정기 결제가 되었습니다. 글 확인 후 환불 부탁드립니다.