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Hi Figma Support,I hope you're doing well!My student license is expiring in 11 days, and I would like to downgrade my account to the Starter plan. However, when I try to do so, the "Downgrade" button doesn't seem to work — nothing happens when I click it.Is there another way I can switch to the Starter plan manually, or could you assist me with this transition?Thank you in advance for your help!Best regards,

I want to copy an image from one instance to another, but it’s not working anymore. When I click in the image area, the “copy” function doesn’t seem to work anymore. 

Looking at the license types, two dev licenses have been assigned that I have never used and that I cannot cancel. I have a monthly subscription and I already have two users with full licenses. I have no option to cancel them and they appear on my billing. They have not been used nor will they be used  

Since the last update, I am not able to see the annotations for one screen only. If you see the screenshot, the annotations appear for all the screens together, making it difficult for me to know which annotation is for which screen. Is it a bug or intentional? Or can I change this setting?

I am unable open the generative gradient please help me out with  this 

Hello! With last update, it’s pretty difficult to select a branch from doc preview.When I try to do it, the list option disappears the most of times. 😅 It wasn’t a question… Just saying 🤗

3min vid of bugs + 1 suggestion.1. Drag symbol doesn’t align after scrolling past around *30 variant values. Glitch happens after scrolling down for a while. Cause the same value gets perfect alignment to start with, then past scrolling down, that same value now gets super wonky alignment with drag UI.2. Hovering over Variant value use to highlight the value in workspace (your busy component). I can’t remember the names of all my 185+ icons, etc. So now I can’t tell which variant in my busy component will be edited, as I hover over the variant value. Clicking target icon to highlight variant exists ‘Edit Variant Property’ list options. Most of the time that’s not the variant I was after and now I’m lost where I was in my long list of variants. Please add this highlight on hover feature again.3. Variants I click hold to drag in the right order, are no longer allowed to be dragged past the small window (only 8 variant values in view). How am I supposed to drag my latest variant (last) in

I have shared our my presentation according to these instructions. The logic behind it seems totally lost:Client can’t open it through the direct URL (stuck as black loading screen) I can open it in any browser (in which I’m not logged into Figma) I can open it in an incognito window (in which I’m not logged into Figma) I can’t open it in on my phone (stuck as black loading screen) A colleague can open it in on his phone A colleague can open it in on his phone in an incognito windowI’ve shared the presentation in Present Mode through the Share Presentation button. On ‘who has access’ I’ve selected Anyone. It is not password protected. I then proceeded to send the client the URL from the 🔗 Copy Audience Link button, with no luck.What’s happening here? Need to get this out asap and I’m quite lost.

Hi folks, on figma Slide (new update), I don't understand what's going on, but when it came to animating the slides, I could specify: go to the next slide after one click OR directly. I can't find the option anymore. Am I the only one?

I created a scrolling frame with an icon fixed at the bottom. when you scroll al the way up, you can reach the end and start over. when I create the interaction of start over (navigate to...) it doesnt work properly, whether the interaction is on an icon nor a 0% opacity frame. when i do so, it does not allow scrolling properly, skipping the middle of the frame. only when I remove the interaction that is needed, I can scroll properly. how can it be fixed? 

In my team of designers & as a leader, I am the only one, who still haven’t received any Figma AI feature till date. Also, I have paid plan for my account.Perhaps all the other latest features like Annotations, measurements and FigPal is activated in my account. But I am so frustrated waiting for sooo long now. 

Hi, when I lock objects in FigJam, they initially appear as locked, but after interacting with other elements on the board, those initially locked elements become unlocked - I believe this is a bug and needs fixing.  

I can't use Figma AI, it doesn't work for me, I'm from Uzbekistan, many people in my country have this problem  

Screenshot 01 is a version I restored from the version history. I can work with it, but the problem is that after a few days, it always ends up like Screenshot 02. What’s really strange is that all the connection arrows disappear — and even the interactions themselves are gone. However, everything still works perfectly in Present mode. Has anyone else experienced the same issue?I only imported a few components, but this issue is happening with all components in the file.0102 

I use a MacBook and heavily rely on Figma Jam as my whiteboard for daily work and notes. Recently, I suddenly found that I can no longer use shortcuts like Command + | or Command + Z; they have unexpectedly switched to Control + |. I checked my MacBook settings and didn't find any changes, and I haven't updated the system. I used to use Command + various function keys without any issues. I hope someone can help explain this.

After I restarted my computer yesterday, the client could not be opened. I have a Windows computer and the web version is OK, but it cannot be opened even if I reinstall it.

Has anyone else encountered an instance where the the shortcut as written in the Keyboard Short cuts panel doesn’t work? I know that the Paste-to-Replace shortcut being changed is a well documented topic, but I haven’t seen anyone talk about experiencing what I’m seeing. In my instance of Figma (Desktop App v114.6.1 on Mac OS Sonoma 14.2.1), the keyboard shortcuts panel, as well as right click menus all indicate that the shortcut for Paste to Replace is (the maligned) [Shift+Cmd+R]. But if I press those keys, nothing happens. However, if I press the OG [Cmd+Option+Shift+V] it does work. A mislabeled keyboard shortcut obviously isn’t a major problem, but it is weird (imo) and it makes me wonder if there’re other shortcuts that’ve been mislabeled or not updated. Is there something I haven’t done that would clear this up? (It’s been like this for a while, I just haven’t thought to mention it here. tl;dr: What’s the deal with keyboard shortcuts???

HI Team , We are integrating Figma with SailPoint and our requirement is to assign admin Permission to a user as a group membership. to achieve this we are using the Patch API given in the Figma documentation. Below is the payload body we are sending Using PATCH request : Request is working as expected given in documentation, but the user is now assigned as admin in Figma. Please help why it not assigning admin permission. As attached below snippet no admin tag to user . I have attached the requested body and response below .{    "schemas": [        "urn:ietf:params:scim:api:messages:2.0:PatchOp"    ],    "Operations": [        {            "op": "replace",            "path": "figmaAdmin",            "value": true        }    ]} and we are getting the 200 Response as shown below : {    "name": {        "givenName": "Test",        "familyName": "Drift"    },    "roles": [        {            "type": "seatType",            "value": "view"        }    ],    "active": true,    "emails": { 

Hi, I lost access to a file and the old link gives me the 404 error. can you please help me with an export of that file? this is the invite that i only have.https://www.figma.com/invites/claim/zQk43DLUuaG8B1gh0lQiSPV8sdOckMKEuIcbUhilHKW4 this is the project’s folder: https://www.figma.com/files/team/1162858836203022725/project/70119041/Team-project?fuid=1136701466793342110 the file I’m looking for should be called PRIMARY, it’s the design library created in 2022.

I want to solve the issue where the height value automatically changes from "Fixed" to "Hug" when combining (click create component set) duplicated components to apply a nested instance. That issue actually occurs even before applying a nested instance—just grouping the components triggers it. When I manually change the height from "Hug" to "Fixed" after combining the group, the size options defined in the original parent component no longer work as intended.[before combine components]buttons height is fixed (56)[after combine components]buttons height state is change with hug 

Я хотела поработать с искусственным интеллектом в Figma но у меня нету AI, как мне получить его? Что для этого надо?

Good day, I canceled my subscription today and I would like to get a refund of my latest transaction that was charged to me. The email I used on the account to contact a support is this one. I’m sending here to make sure someone sees and resolves my problem. My process ticket is this: #1322785. I’ll be looking for your response! Thank you and have a great day.

Hello, I deleted the project I created first from the file itself, but no matter what I do, I can't get my file back. Can you help me?Even ctrl z doesn't work.

HiWhy i can’t sticky a element on horizontal scroll?That work on vertical, but doesn’t work on horizontal

When using the Pen Tool in Figma to create vector paths, the blue preview line that usually appears between the last anchor point and the current cursor position sometimes disappears unexpectedly. This makes it difficult to see how the path will continue and disrupts the drawing process.Expected Behavior:The blue preview line should stay visible while drawing a path, showing the expected curve direction and helping guide the next point.Actual Behavior:The preview line disappears unexpectedly, making it hard to continue drawing accurately.