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Hi Figma Support Team,I am writing to resolve a technical block on my account. I have been successfully verified as a student by SheerID, but I am unable to activate the Education plan on Figma due to a "Verification Limit Exceeded" error.The Issue: Despite having my status confirmed, when I follow the steps to verify my classroom/student plan, I receive the following message:"Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."My Details: Figma Account Email: [Insert your email address] SheerID Status: Confirmed (I received the "Congratulations" email from the EDU Verification Team). The Conflict: SheerID has told me that my academic status is active and that I must contact Figma to finalize the account update because the "limit" is being enforced on your end. Requested Action: Could you please manually sync my SheerID verification to my Figma account or reset the verification limit so I can comp

I am writing to formally request an update on the review status of my plugin (ID: 1612076425323524506), which was submitted on March 8, 2026 (26 days ago).My plugin has been stuck in the "In Review" stage for nearly a month. However, I have noticed that other plugins submitted much later—such as ID: 1616455025697357739, submitted on March 19, 2026—have already been reviewed and released.It appears there may be an issue or a delay specific to my submission. Could you please look into this and provide an update on the current status? If there are any additional requirements or actions needed from my side, please let me know.I look forward to your prompt response.Best regards,Hazel

Please cancel my subscription（Team name : Design Team ）, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back.The banner talk me “Design Team plan will be cancelled at the end of the current billing period on March 29, 2026.” ,but I cannot found “cancel “https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan I  order professional plan , but I cannot found “cancel  Plan“  button or any funtion.Can you tell me how to cancel successfully? 

[image redacted by moderator to remove personal information]Me and my team have a design board above. We worked on it but now its gone overnight. No one in the team deleted it, and now we cant access or find it anywhere

Hi Figma Team,I submitted my plugin "PinGrabber — Import Pinterest Boards Instantly" for review, and it was under review for several days.I cancelled the submission to make some updates, but now I am unable to resubmit it. I am encountering an error that prevents the submission process from completing.Could you please help me resolve this issue?Thank you,Hritik Kumar 

I am writing to request a full refund for a recent subscription charge on my account [redacted by moderator to remove personal information]I accidentally upgraded to the plan and did not intend to authorize this transaction. I have not used any of the paid features since the charge occurred.Could you please process a refund to my original payment method? I have already downgraded my plan.Thank you for your assistance.

My Figma Credits not resetting. On March 10th, message in AI Balance: Your Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Mar 12th.March 16th. They didn’t reset, date changedYour Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Mar 18th.Today, March 20th. They didn’t reset. Now it saysYour Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Apr 3.Any ideas? 

I sent proof of enrollment from the university and it is being rejected.[attachment redacted by moderator to remove personal information]

How do I recorder custom color styles in Figma Slides?In Figma Design, I can click on the background outside of any frame, see a list of the color styles in the right side bar, and rearrange their order. However in Figma Slides, when I click on the background outside of any frame, I don’t see any color styles in the right side bar.   

I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed yesterday, but I have not been using this account for quite some time and I’m not planning on using it soon.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

I signed up for a PAID account and when I did so it forced me into a new account. Now I can only view my design from my free account. There is not way to add myself or share it to myself to continue working on my designs or start mcp server.

Hi, I’m on the Starter plan and I’m trying to recover a missing file/project. File link: [redacted by forum moderator to remove PII] When I open the link, I get: “Hmm, we couldn’t find that one.” I’ve checked Trash in all teams and didn’t find it. Can you help confirm whether the file was deleted (including permanently deleted) or whether my access was removed, and what recovery options I have?PS: This is only one of the files links I could find, there should be 2-3 more projects missing, this could be after my plan was downgraded to starter from educational.

Установил Figma все шло нормально. Нечаянно нажал. Не стало названия Teams 

I had sent. Arial and a followup mail days ago still havent received nay communication from the figma teamI had purchased the pack which got exhausted within 24 Horus and all it did was auto fix its own error again and again and went on a loop and then got exhausted .I want a refund asap.

I lost access to my Figma account because my email was hacked and deleted.That account was the owner of a team where I had important projects, and I was the only member.I would like to recover access to that account or transfer ownership to my new email.So, is it possible and how can I do that if it is? 

Yes, before you ask, the frames names and styles are identical, this isn’t my first day. If a figma moderator replies with some useless copy paste troubleshooting I will lose my sh*t entirely.I have a simple delay animation set up in file with modes. Dark mode = animation fine. Light mode = animation f*cked and janky af. I’ve reinstalled figma, I’ve restarted laptop, it’s the latest macOS, I have done all the basic stuff or I wouldn’t be wasting my time here. Anyone know wtf is going on?See: 

Nav bar overlays top navigationWith UI Hidden Its 2026 and the Figma UI still overlays on top of prototypes, obscuring the top nav bar needed to navigate the prototype. I can hide the UI - but then without knowing how to turn it back on, a client will not know how to expand the UI to full screen, or how to leave comments. But if I leave the UI on, the client will be frustrated not being able to navigate the site because the UI overlays the navigation bar.I have seen dozens of complaints for this exact problem on this forum for the last 4 years. Why hasn’t this been fixed? It feels so unprofessional to have to explain to a client how to navigate the software to properly view prototype. Just make the nav bar ABOVE the content of the prototype. There is no value in overlaying it.Please for the love of god fix this.

Most of my components have device variants: desktop and mobile. Each of those are made with .base components with those variants too with proper layout and variable changes.I’ve got slots working for both device variants, but when I use an instance and make changes for images or text (in desktop variant) and change breakpoint to mobile, it still using the desktop layout, and should use instead the mobile. What's the solution to this problem? 

I am trying to connect my custom domain to a website made in Figma Make, but do not see “Add custom domain” button. I have an Education plan, which should be comparable to Professional. Thanks for the advice!

I have a layout component with a slot that contains an auto layout frame where I can compose content with as needed. If I change the auto layout in an instance, it changes the layout in the main component and any instance on the page. I would expect the auto layout change to only affect the instance.

Hello Team,I would like to bring to your attention an issue I encountered with my AI credit usage.Yesterday morning, my AI credit balance was 3,000 credits. During the day, I worked extensively in Figma, but based on my usage, I estimate that I consumed no more than approximately 1,000 credits.However, in the next day, I received a notification indicating that my AI credits were fully exhausted. This behavior seems unexpected, as the credit consumption does not align with my actual usage within a single day.Could you please help check:Whether there have been any recent changes or updates to the AI credit consumption model, or If there is any system issue, background process, or miscalculation that might have caused credits to be consumed unexpectedlyI would appreciate it if your team could review the credit usage logs and help identify the root cause of this issue.Please let me know if you need any additional details from my end.Thank you for your support.Best regards,Richa Durgesh Par

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

I am unable to publish my figma make project. It is quite large, but regardless, every time I attempt to publish this project it fails. I have done everything suggested in other threads - cleared caches, tried different browsers, duplicated the file, tried to publish it from the edit preview pane and the settings. This has been happening consistently for days, I just want to test my build and publish this site. I know this issue is addressed in other places, but I'm confused, because I cannot find a solution for it. The red bar suggests contacting support for help, so I’m doing that. Kind RegardsNat  

I can’t view the .otf and .ttf files installed and enabled on my macbook. I’m able to use them in the Adobe apps but they don’t show in my Figma desktop app. I need to present my portfolio Friday and want to update some projects with the right typefaces, could I please get some help!

Publishing the updated version on website in Figmake AI is unsuccessful. Tried to fix it in several times, but same error message will come