Opened downgrade + cancel auto-renew ticket #2030321 on 23 July. Got auto-reply. No human contact for 6 days. Charged €3,120 today (invoice 90OZSSU5-0006). Two more tickets today - same auto-reply only. Three open tickets, zero humans. Long-time Org customer. Need billing escalation on #2030321 today. Who can help?
Solved
Charged €3,120 while downgrade ticket #2030321 open since July 23 - still no human support
Best answer by djv
Hi Alex, thanks for reaching out!
I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Billing issues, but I completely understand the urgency here. It looks like our team already replied to you earlier today on ticket #2039762. Please check your email inbox at your earliest convenience.
If you have any further questions or concerns, you can continue working with customer support directly via email.
Hi Alex, thanks for reaching out!
I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Billing issues, but I completely understand the urgency here. It looks like our team already replied to you earlier today on ticket #2039762. Please check your email inbox at your earliest convenience.
If you have any further questions or concerns, you can continue working with customer support directly via email.
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