I need to update my payment details because the “Ship To” and “Bill To” addresses on the receipt must be the same.
However, when I tried to use the same Visa card, Figma informed me that the card had been declined.
I may have entered the wrong expiration date several times while trying to recall it. In my bank’s app, I could see that Figma had attempted to place a pre-authorization hold, but the bank declined it because the expiration date was incorrect.
I later found my physical card and entered the correct expiration date, but Figma still showed that the card had been declined. I contacted my bank manager, who confirmed that the bank had not received any further payment or authorization requests from Figma after that.
Could you please check whether there may be an issue or restriction on Figma’s side that is preventing the card from being processed?
