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I appreciate the added AI feature in Figma Design — it’s very helpful.Recently, however, I encountered the following issue:The AI agent seems to take too long for simple data filling. In the example of a table with 8 columns and 8 rows, I selected only the options to change the text and the images using the available checkbox options. Despite that, it took around 4 minutes to complete.Additionally, I noticed that it performed two layers of changes without being instructed to do so. First, it applied the visible changes correctly, but then it replaced the image placeholders with colored circles.Since I did not want to change the placeholders, and I also forgot to add restrictions for some columns that needed to remain static, I tried to undo the changes. However, because the AI agent seems to run in two iterations, it only stored the last change. As a result, the rollback only restored the state before the image changes, not before the initial data changes.Since it appears to run multip

When I open drafts or projects that I haven opened in a few weeks the canvas is only showing as either white or a gradient dark screen. The project i’ve been working in recently opens just fine.  

I made a simple change by adding a label to a button in the layout, and it consumed 176 credits. I'm struggling to understand how Figma Make credits are calculated. If this is the expected usage for such a small change, it doesn't seem very practical.

I recently started university and prior to that had a private Figma account (with my private email) which I then linked with my school to get an education license. Now I had to start a school account (with my school email) as well but cannot get an education license there, because it is already linked with my private account. I know education licenses cannot be transferred, but is it possible to cancel it on my private account and then reapply for it on my school account? Or will this option be blocked?It’s not really about transfering my work but to put the education license on the correct account.Thank you for your help.

We have several [redacted by moderator to remove personal information] addresses that are not part of my organization.How do we ensure that they stay within their own organiztion and not mine?you can reach me at [redacted by moderator to remove personal information] if oyu have any questions.Thank youAvri

Im trying to edit my styles and ungroup my text styles but it is not working 

Dear Figma Support Team,I am writing to escalate my unresolved refund request regarding the USD 133 charge for the Professional Team monthly plan.I have already contacted Figma Support three times through the Support Hub, but I have not received a proper response or resolution. Instead, my requests were marked as “Solved,” even though my issue has not been resolved at all.I find this very unfair and unacceptable. I was charged USD 133, which is approximately KRW 210,000, without clearly understanding in advance that I would be charged such a large amount for the next billing period. The only response I received was an explanation about prorated billing and instructions to cancel the subscription.However, I have already canceled the subscription. I will not use the paid features anymore. What I am requesting is not simply a cancellation, but a refund for the unexpected USD 133 charge.As a student, this is a significant financial burden. I believe it is my legitimate right as a customer

When applying Figma Motion to an existing component, the animation track displays as purple and shows no keyframes in the timeline, even though keyframing the interaction via the side panel still works. The same workflow on a new layer that is subsequently converted to a component renders correctly.

Hey GuysAm I the only one facing that issue? When I have a shape inside a frame (I don’t know if it’s because there’s an auto layout or something else) I don’t have the “use as masks” option on right click. I need basically to copy the whole block (groupe with shape and mask shape) outside of the Fram (I paste it anywhere in the canvas outside of everything) and then I do have the option available. Then I just replace the whole block inside ma frame. Kind of a complexe way of applying a mask, especially since there seems to be no limitation, just the menu not appearing.

I have been using Figma Make to create sites since February.  The usage rate for Ai credits has skyrocketed recently. The 3,000 credits for the professional plan used to be able to achieve a substantial amount of work, even complex tasks.  Now, even the simplest of task, like resizing a button or creating a basic About page with one image and one text box, is costings hundreds or even over a thousand credits to accomplish.   There is no rhyme or reason for the usage to be this high and this has never been an issue before. The reasoning Ai gave me is this: “You're right to be frustrated, and I'm sorry — I've been giving you the same answer that hasn't helped.Here's the truth: clearing the chat doesn't stop those reminders. They're injected automatically by the Figma Make platform every time a file is modified, regardless of conversation history. It's a platform feature I can't disable, you can't disable, and chat clearing doesn't affect.”  Something is happening on the Figma end to be c

I’ve been using Figma for almost 6 years, the real value of Figma was its performance but after the recent Config and different features I see how it’s running really slow. Presenting Figma designs in the meetings by sharing your screen is almost impossible.I’ve cleared the cache, restarted the Figma, linked accounts from 0 but the performance is still the same. It happens not only on my paid account but also in the Free ones.I’m using desktop app only, performance issues are only in the Figma, laptop has no issues with working on other apps.

Hi, the member of staff with admin access has left, are you able to either give me admin access or reassign his account?

Dear Support Team,I am writing to request a refund for the charge processed on June 25, 2026, for the Professional Team monthly plan.Previously, I purchased a new plan because I needed to create a new project for a school assignment. At that time, I did not fully review the details of the plan and simply chose what I thought was the most affordable option. I also remember being charged approximately KRW 30,000 on the day of purchase, so I expected a similar amount to be charged this month.However, I was surprised to see that I was recently charged USD 133. This charge was completely unexpected, and I would like to kindly request a refund for this recent payment.As a student, this is a significant financial burden for me. I would greatly appreciate it if you could review my account history and consider issuing a refund for the recent charge.Additionally, please confirm that my Professional plan has been canceled and that there will be no future renewals or charges.Thank you very much fo

I raised Ticket #1979449 regarding an urgent issue, but I haven't received any response yet. This matter is critical for our organization and is impacting our work. Could someone please review the ticket and provide an update as soon as possible?

all make fies have this error：ID 5a35c857-93b3-431f-8e63-f76d82d4c943 

This happens on any files, including newly created ones. It always provides an ID, e.g. (bc69a0fe-a394-4c29-9a98-6d0dfa8e7fc0)Devtools reports a 403 for the response. 

I work for a company that has a Pro account on Figma, unfortunately some members have left and I do not know who was the admin and I cannot get the admin rights to manage the team.I am connected to the workspace and I have access to it but how could I retrieve the data about who is in the team and how can I get admin rights to the team to manage the users?Many thanks,Remus Davidescu

I have users that I have previously added, but can no longer remove them or change their access. I can also no longer edit a project for which I am the owner.

Hi Figma Support Team,I received the error message: "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." 

HeySo I was trying this Weave tool out. It runs but then shows this error. What is the problem? Is it because I used human faces? Kindly guide me

Hi,A colleague of mine tried to reset her password but did not receive the reset email, and she is now locked out of Figma.Would it be okay for me to share her name and email address so we can get support for her account?Thank you.

Hello, we received a past due invoice (#5F3CC69C-0027) for 4 seats on our Professional annual plan. However, our team actually only uses 2 seats, and the other 2 were unassigned seats that we did not intend to renew. The system does not allow us to reduce the seat count on this past due invoice ourselves. Could you please modify this invoice to 2 seats ($384.00) so that we can make the payment immediately? Thank you.

Hello,A figma file i had has just disappeared. I think it was in a different team of maybe education. I can’t remember. But there is only one team showing right now. I have checked the trash and everywhere else. Can’t find the other team or the file that disappeared. It has been a few months since i needed it so i only noticed today that it was gone.P.S. I really despise the whole team thing, it really confuses everything for me. Takes the simplicity out of figma. A year ago i deleted a duplicate account and an important file got deleted with it, even though i had transferred the ownership. I really hope figma finds a way to get around this crazy thing. PLEASE.

Subject: Figma Make generated no recoverable output, but around 500–700 AI credits were deductedHi Figma Support,I’m reporting a Figma Make issue where multiple AI credits were deducted, but the generated output, task history, code, and preview could not be recovered in the affected Make files.Main affected Figma Make file URL:(www.figma.com/make/KSW9FYEQZlNghBIUAVgF0l/Untitled?t=OzFzvxnkIuGFPvvG-1)Main affected file name:UntitledSecondary related Figma Make file URL:(https://www.figma.com/make/BoB0Fyz25RkxJAJDO8XDQp/Simple-Landing-Page?t=OzFzvxnkIuGFPvvG-1)Secondary related file name:Simple Landing PageApproximate date and time of the issue:around 11:00 PM–12:00 PM Pacific TimePlan type:Education plan / Figma for Education accountAI credits deducted:My remaining AI credits were previously over 2,900, but now they are around 2,300. I estimate that around 500–700 AI credits were deducted during these failed or unrecoverable Figma Make attempts.Prompts used:For the “Simple Landing Page”