고객센터에 연락할 수 있는 방법 없을까요?

Hi ​@shin.hyechan, Celyn from Figma Community Support here. Thanks for reaching out, and I hope it's alright for me to reply in English.

I'm sorry to hear you've been having trouble getting help. I understand that you've submitted inquiries through multiple channels regarding your billing issue and that your support requests are being closed without receiving a response.

I've taken a look at your account and can confirm that some of your support requests were merged together to help keep all communication and updates related to the same issue in one place. I apologize for any confusion caused by tickets being marked as solved or closed as part of that process.

I can see that you currently have three open tickets: #1964043, #1962201, and #1964227. I've gone ahead and flagged these with the team for visibility and follow-up.

Please keep an eye on your inbox, someone from the team will reach out to you as soon as possible. Thank you for your patience in the meantime 🙏

Dear sir

I do not use Figma.

However, a charge was made to my card.
$211.20

Card number: [Redacted by moderator - 2026/08/22]

AMERICAN EXPRESS

Please cancel the payment.

Hyunchul YANG  Managerㅣ Business development
[Redacted by moderator - 2026/08/22] http://dao-electric.com/

Hi, ​@YANG HYUNCHUL - thanks for your post. Just so you are aware, I removed some details of your post for privacy reasons.

When you say that you don’t use Figma, do you mean you have an account and just wanted to cancel your service because you didn’t use it? Or do you mean you’ve never had an account and don’t know why you’ve been charged at all? Since we can’t assist directly with billing issues here in the forum, I created a ticket for you with our support team. You should get that via email shortly - thank you for your patience! I recommend replying to that with any additional information that is relevant to the charge or your account.