I'm using the Figma Make but, when i click kit function remove my previous Figma Make PJ

Hi ​@안호성, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that after clicking Create a kit, your existing Make app and source code disappeared, and you're hoping to recover the previous version.

I’ve managed to locate your support ticket #2050221 and can see that you've already shared a screen recording, screenshots, the affected file, and additional details about what happened. I also saw that you've confirmed there aren't any earlier versions available to restore in the file's version history. Appreciate you taking the time to provide all of that - I’ve went ahead to add an internal note to your ticket to help increase its visibility with the team.

Could you also reply to your support ticket with the following details?

• Your operating system and version.
• Your Figma desktop app version (if you're using the desktop app).

The team will continue investigating from there. Thanks again for your patience in the meantime.

How long i waiting FigmaSupportTeam reply??..
Im so.. urgent now 
My teamPJ is soon will be done so i have to finish this issue

P.s : i’m sorry if it seems like i’m rushing you

Hi ​@안호성, I'm really sorry for the wait. I completely understand how urgent this is, and I've flagged your ticket internally to help increase its visibility with the team. 

In the meantime, it would be really helpful if you could reply directly to your support ticket with the following details:

• Your operating system and version.
• Your Figma desktop app version (if you're using the desktop app).

This will give the team a little more context to investigate while they review your case.

Thank you so much for your patience, and I really hope we can get this sorted out for you soon 🙏

As absurd as it sounds, the same thing just happened to me.
I’ve clicked to create a Kit and now I’m stuck and can’t go back to my Make Project. This is so silly.

Windows 10. Figma last version. 

Does this mean I’m gonna be locked out of my own project with it open at 10am of a working day? How am I gonna explain this to my manager?! Guys, you gotta act quick… c’mon. 

I’m Really Thnks to reply me :D

Figma version : 126.7.10 
My Mac Os : 26.5(25F71)

i sended yesterday, your request

So am I supposed to open a ticket too that’s it? Is this gonna be handled person-to-person?
I’m updating the thread every 10 mins, I’m stuck on my project… 

Hi ​@martinho, I’m sorry you’ve run into this, especially in the middle of a working day. I understand that after creating a Make kit, you’re now stuck and unable to get back to your Make project.

I’ve gone ahead and created a support ticket for you so our team can take a closer look. Your case number is #2057052.

It would be really helpful if you could reply directly to the ticket with a link to the impacted file and invite support-share@figma.com with “Can View” access. This won’t impact your billing and will allow our team to reproduce the issue and investigate further with Engineering.

Could you also let us know on the ticket approximately what time, including your timezone, you published the file as a Make kit or last had access to your Make project?

We really appreciate your patience while the team looks into this. Someone from the team will follow up with you directly through your ticket as soon as they’re able 🙏

Good morning Celyn, thank you for the response.
I’ve sent all the information I have to the ticket you mentioned. Hope it helps figuring out what’s up.

Also if you need to bugtest something from my side, feel free to ask. 

Have a good day 

For the current moment, everyone’s still affected by this, and no response from Figma since Friday Lunch Time. This is getting a little out of end, it’s Monday, late afternoon… This project is stuck.

All the support did was ask for links and information, and so far, nothing more.
The support wasn’t meant to be this slow on this software I was told… 

Hi Support Team :)
I am aware that you are very busy. but , I’m waiting almost 5 days how long i’m waiting SupportTeam reply? I’m so really urgent 
If restoring it within Figma proves difficult, it would likely be faster to develop it from scratch; could you please look into providing support regarding the tokens previously consumed and the associated compensation?

Another day, 0 information on this matter.
Almost reaching a week. I really didn’t know Support was this bad in Figma. Damn. 

What a disappointment. Already regretting have bought a year of this thing and being stuck with it. This is way too slow. Also why is this marked as solved when literally nobody has solutions yet? 

Hi ​@안호성 and ​@martinho, I’m sorry for the wait here, and I understand you’re both looking for an update on your respective cases.

I’ve checked on your tickets and can see that they’re both still in progress, with the team actively looking into them. I’ve also escalated both cases internally and highlighted the urgency with the team.

We really appreciate your patience while the team continues to investigate. Your cases are actively being looked into, and someone from the team will be in touch with you directly through your support ticket as soon as they are able 🙏

The same thing happened with my all my code vanished. Kindly look into as its very important product of my conpany and I want all the files and codes back please.

Hi, ​@Syed Ali Haider Baqri - thanks for your reply! Totally understandable how important this is.

I created a ticket for you with our support team, but it looks like something happened during the ticket creation process. You’ll get an email from us that directs you back here - you can safely ignore that. Once the issue is resolved I’ll create a ticket for you with our support team again. In the meantime, can you make sure your file is shared with support-share@figma.com with view access (this won’t affect billing)? You’ll need to provide a link to the file to the team, so it’ll speed things up for you if you’ve already got it ready to go. Thanks! I’ll update again once I’ve created the ticket.

Hi again, ​@Syed Ali Haider Baqri. The issue that affected the ticket I made before is resolved, so I successfully created a new ticket for you. You should get that via email shortly! Thanks again for your patience.