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Question

Can not find and can cancen my sub plan

  • August 22, 2026
  • 1 reply
  • 11 views
Tấn Đạt

I received this bill and frantically tried to cancel it, but I couldn't find the cancellation option as described in the instructions. I’m not even hoping to get the $15 back—in Vietnam, that’s a full day's wages for me. It’s painful to lose $15 just because I forgot to cancel after a trial run.

If a refund isn't possible, please at least show me exactly how to cancel the subscription so this doesn't happen again.

When I visit the Help Center, I only get responses from an AI agent that claims it doesn't know or can't find anything. There is no email address to contact Figma support directly; even when I try to submit a support request, the system says they cannot reply to me.

Please, I really need your help.

 

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • August 22, 2026

Thanks for your post, ​@Tấn Đạt. I can definitely understand the impact of an unexpected charge, and how big that impact could be.

 

If you go to Admin > People (you can see this in screenshot to the left), do you see a seat assigned to you or someone else that isn’t View in the Seat Type column? To cancel, you’ll want to change that to View. While that won’t give you a refund, it’ll make sure that the seat doesn’t renew. You may need to switch which team you are looking at if you are an admin of more than one team. In the meantime, I’ve created a ticket for you with our support team since we are unable to directly assist with billing issues here in the forum. You should get that via email shortly - thank you for your patience!

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