Request for a refund for a Dev Seat

Hi ​@New Greencar, Celyn here from Figma Community Support.

Thanks for reaching out! I understand you accidentally activated a Dev seat on your Professional plan and would like to request a refund — I’m happy to help get this sorted out.

To protect your privacy, I removed some personal details from your post. Just a reminder that we can’t share account-specific information in this public space.

Since billing-related matters involve account-specific details, we’re not able to review them here in the Community.

To make things easier, I’ve created a support ticket on your behalf (#1761465).

Our team will follow up directly via the email address linked to your account—please continue the conversation there so we can take a closer look 🙌

Hello, 您好，

  I accidentally activated a Dev seat on my Professional plan and would like to request a refund or invoice adjustment.我不小心在我的专业版计划中激活了一个开发者席位，希望申请退款。

  Details: 详细信息：
  - Account email: [​@New Greencar ]- 账户邮箱：[redacted by the moderator due to PII]

  - Charge amount: $104 (prorated Dev seat charge - maybe -)- 费用金额：104美元（可能是按比例收取的开发席位费用）
  - Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 minute and never used)- 原因：我误点并激活了一个我并不需要且从未使用过的开发者席位（分配时长不足30分钟，且从未实际使用）

  Could you please cancel this charge from my upcoming invoice?能否请你从我的下一张发票中取消这笔费用？

  Thank you for your assistance. 感谢你的协助。

Hey there, Celine from the Community Support team at Figma here. Thanks for the detailed report, this involves your specific billing details, so I'd like our support team to take a closer look and confirm whether this charge can be adjusted. 

Regarding refunds, payments are generally non-refundable under Figma's Terms of Service, but our support team can review your specific situation, especially given the seat was activated briefly and unused.

I've gone ahead and created a support ticket on your behalf with the details you shared, and the team will follow up with you directly through your existing case. For reference, your support case is 2084888, sent to your email address: bxxxxn@hxxxa.xe. Thanks for your patience!