Refund request for unexpected annual auto-renewal (Ticket #2175327)

Hello,

Our team's Professional plan was automatically renewed on an annual basis on October 2, 2026. I believed the plan had already been cancelled, so this renewal was not intended.

I have already submitted a support ticket (#2175327) requesting a refund, and today I also cancelled the plan through Cancel plan in the Admin settings. Since this annual renewal was unintended, I would really appreciate it if you could review a refund for this charge.

Could someone from the Figma team please help check and escalate this case?

Thank you very much for your time and help.

안녕하세요.

저희 팀의 프로페셔널 플랜이 해지된 것으로 알고 있었으나, 2026년 10월 2일에 연간 플랜으로 자동 갱신 결제된 것을 확인했습니다.

이미 환불 요청 티켓(#2175327)을 제출하였으며, 오늘 Admin 설정에서 Cancel plan을 통해 플랜 해지도 완료하였습니다. 이번 연간 갱신은 의도하지 않은 결제였기에, 해당 건에 대해 환불을 검토해 주시면 정말 감사하겠습니다.

바쁘신 와중에 확인해 주셔서 감사합니다.