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Proclink
Proclink
New Member
October 7, 2026
Solved

Billing issue due to holiday on 3rd October 2026

Dear Team,

We had office holidays from October 2nd to 4th, 2025, and due to this we were unable to cancel the AI Credits in time. The cancellation was processed on October 5th, but during the holiday period AI Credits worth $120 (10,000 credits) were charged.

Additionally, please note that the billing date for our Proclink Figma subscription is the 3rd of every month.

We kindly request you to revise the bill on a pro‑rated basis and share the updated invoice with us.

Thank you for your support.

Gayani_S
Gayani_SSolution
Community Support
October 7, 2026

Hey ​@Proclink, thanks for reaching out! 
I can see you already have a support ticket open with us (Ticket #2170888). For privacy and security reasons, I can't look into account, billing, or invoice specifics here on the forum. 

Someone from our customer support team will be in touch with you soon through your ticket to take a look at your request. 

 

Thank you for your patience in the meantime! 

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1 reply

Gayani_S
Figmate
Gayani_SSolution
Community Support
October 7, 2026

Hey ​@Proclink, thanks for reaching out! 
I can see you already have a support ticket open with us (Ticket #2170888). For privacy and security reasons, I can't look into account, billing, or invoice specifics here on the forum. 

Someone from our customer support team will be in touch with you soon through your ticket to take a look at your request. 

 

Thank you for your patience in the meantime! 

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