Hey @Parvana , Celine from the Community Support team at Figma here. Thanks for explaining what happened here! I escalated your case internally, and a support agent has now replied and adjusted your seats. For the full details, please check your support case directly.
For anyone facing a similar situation here, to help you avoid unexpected seat purchases going forward, I'd recommend reviewing your seat approval settings.
Figma offers three options for each seat type:
- Manually approve seats: Every paid seat upgrade request must be approved by an admin before it can be granted.
- Manually approve, unless a seat is available (default): Requests are automatically approved when a paid seat is already available. If no seat is available, admin approval is required.
- Auto-approve seats: All paid seat requests are automatically approved, including requests that require purchasing an additional seat.
For more details, you can check our Help Center article: Set approval settings for new seats. As your request has been addressed, I am closing the thread here, thank you!
