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Alice Pernumian
New Member
October 8, 2026
Question

verification limit exceeded student account

  • October 8, 2026
  • 4 replies
  • 40 views

hello, 

I sent an email yesterday to figmasupport@sheerid.com because my account had a verification limit exceeded and I am a student, in the email I specified with university documents to clarify that I am a student, when will they respond to me that I have an urgent matter?

4 replies

Gayani_S
Figmate
Community Support
October 8, 2026

Hey ​@Alice Pernumian, thanks for reaching out!

Emailing figmasupport@sheerid.com is the right next step for a “Verification Limit Exceeded” message, since SheerID handles student verification and is the only team that can reset your limit. We can’t review documents or reset verification attempts from our side.

Replies can take a few days, so if you haven’t heard back by then, reply here and I’ll take a look. Please don’t post documents or personal details on the Forum, but you’re welcome to share what SheerID tells you.

Thank you for your patience in the meantime! 

Alice Pernumian
New Member
October 8, 2026

I already sent an email yesterday to figmasupport@sheerid.com if they don't answer me I'll write to you thanks...

Can you also try sending my request to speed up the process?

(because my education account expires in 6 days)

Alice Pernumian
New Member
October 8, 2026

I already sent an email yesterday to figmasupport@sheerid.com if they don't answer me I'll write to you thanks...

Can you also try sending my request to speed up the process?

(because my education account expires in 6 days)

Alice Pernumian
New Member
October 8, 2026