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Irina Novik
Irina Novik
New Member
October 8, 2026
Solved

Urgent: Accidently delated team and file - Ticket #2178768

  • October 8, 2026
  • 1 reply
  • 28 views

Missing file recovery - Ticket #2178768

​Hi Community Support Team,

I accidentally deleted my Figma team "tabou1" on October 8, 2026, and can no longer access the design files within it. I did not receive the deletion confirmation email containing the "Restore team" link, and the file URL now returns an error stating the file may have been deleted or made unavailable. I have requested an email support ticket to restore the team and its files.

​I have already submitted support ticket #2178768 with all details. Could a community manager or moderator please help escalate this ticket to the file recovery team? This file contains critical active project work.


​Thank you!

This topic has been closed for replies.
Best answer by Celine_

Hey Irina, Celine from the Community Support team at Figma here. Thanks for sharing this, I understand the missing files contain critical project work.

I was able to see your support ticket #2178768 on my end and have added an internal follow-up note to increase visibility, including the context you shared here.

Our support team will review your recovery request and follow up directly by email. There’s no need to submit another request; you can reply to your existing support case with any additional information. Thank you for your patience!

Update: Good news, the support agent was able to restore your team, along with the file that was stored in its project! If you are still having issue to access to it, please reply directly to your support case, it will re-open automatically, thank you!
 

1 reply

Celine_
Figmate
Celine_Solution
Community Support
October 8, 2026

Hey Irina, Celine from the Community Support team at Figma here. Thanks for sharing this, I understand the missing files contain critical project work.

I was able to see your support ticket #2178768 on my end and have added an internal follow-up note to increase visibility, including the context you shared here.

Our support team will review your recovery request and follow up directly by email. There’s no need to submit another request; you can reply to your existing support case with any additional information. Thank you for your patience!

Update: Good news, the support agent was able to restore your team, along with the file that was stored in its project! If you are still having issue to access to it, please reply directly to your support case, it will re-open automatically, thank you!
 

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