Report a Problem

What does it take to get Figma to answer a support request? Being dead in the water with things that don’t work as they are supposed to is bad look Figma. At least help us out.

Description:When exporting nodes with image fills using the Figma plugin API (exportAsync({ format: "SVG" }) ), the resulting SVG often contains a <pattern> that has no children, while the <image> element ends up separately in <defs>.The exported shape is filled with fill="url(#pattern…)", but because the <pattern> is empty and doesn’t reference the <image>, nothing is rendered in most SVG viewers (Safari, Chrome, etc.).Steps to reproduce: Create a Polygon / Vector node. Apply an image fill. Export via plugin with: await node.exportAsync({ format: "SVG" }) Inspect the SVG: Shape uses fill="url(#pattern0…)" <pattern> is empty (<pattern …></pattern>) <image> with the base64 JPEG is present in <defs>, but never referenced. Open the SVG in a browser → the shape appears invisible. Expected result: Exported shape is visible Actual result: The <pattern> is empty, causing shapes to render invisible. This

Hi, i had made an account on figma, I made a design file in it and transferred the ownership to other account after accepting the invite. Left the file after transferring ownership. Now my second account dont show the file anywhere. I have even checked trash its not there. It has happened to 2 of my design files up till now. How can i recover my files as these were important. I have already Submitted a ticket but haven't got any response back yet. Ticket Number :  #1478316

Hello, I hope you’re doing well.I’m unable to access any accounts through the desktop app. I already cleared the cache, but that didn’t resolve the issue. I also tried using the beta app, but the same problem occurs. The only screens I see are the ones attached below. 

We have users having issues with Design links disappearing after a refresh. It shows the design is there, but once they refresh or leave page and come back, they are gone. I have tried linking myself and have the same issue. Not sure if anyone has had experienced this before. We also contacted Atlassian support and they pointed us here. 

I’m experiencing several bugs when I’m nesting prototypes inside my Figma sites. I’m listing several bugs I encountered, would love to know if anyone else is experiencing something similar:State changes using triggers are not registering in prototypes e.g. when I nest a button with hover and press states in a page, the button doesn’t return to the default state once I release the click or move the cursor away from the button.Borders with opacity below 100% don’t show up in my deployment e.g. I’m using a 1px solid black border with 10-30% opacity and it barely renders in the prototypesDeployment vs. DesignAny vectors shapes with fill doesn’t respond to the triggers when animating e.g. when I change an icon going from 60% → 100% opacity from default to hover state. It doesn’t recognize the state change like it does in Figma design files. Not sure if this is some rendering issue of if the prototypes in Sites are just buggy.

I followed all the steps to create a Connected Project. On my design studio’s profile (host) the connection is visible and my client’s Figma (external team) also shows that there is a connected project. But under All Projects on external team’s side, there are no visible shared projects! Where do I find this Connected Project??

Figma now pastes vector code as a raster image.This is not an Illustrator issue. I’ve checked all the clipboard settings. Seems to be Figma. 

i cant share the links for some reason

The Figma Make chat has gotten so long that I can't do anything anymore. It's running very slowly. No prompts are being entered, and the "thinking" message keeps popping up. How do I open a new chat? When I start a new Make project, I see it running very fast. Why do old projects get stuck?

Subject: Request to Revert Account to Starter Plan and Restore Access to FilesMessage:Hi Figma Support Team,I am reaching out regarding my Figma account.My Education plan has expired, but my account has not automatically switched back to the Starter (free) plan. As a result, some of my files are now inaccessible or locked, even though they were originally created by me and should be fully editable.I would like to request your assistance to: Revert my account to the regular Starter plan. Restore full access to all my previous files without losing any data or layers. These files are very important to me, and I need to continue working on them. Please let me know if any additional information or verification is required from my side to complete this process.I appreciate your help and prompt support.Thank you

I’ve been using Figma Make for a while and almost crossed 650+ versions. Now, whenever I input a prompt, the prompt is working on the file, but version history is not showing. “Reasoning” is the status which is visible, nothing other than that. Now I can’t do a undo to my previous versions. 

Today I noticed that when I try to apply variable modes to page / artboard / layer using Figma on web they won’t apply. I select the option and nothing happens. I use this feature frequently, and it’s working in the desktop app, so it seems like this is a new problem. Anyone else experiencing?

FigJam toolbar in Safari: can't select ConnectorsWhen I select the “Shapes and Connectors” button in the toolbar in FigJam in Safari, the second toolbar appears, but I cannot select any of the Connectors. All other items are selectable.  I discovered that on the main toolbar I can choose the Square, Ellipse, and Connector directly. But if I use this method to attempt to use a Connector, when the second toolbar appears, I cannot choose a different type of Connector.  This is:Safari Version 18.6 (20621.3.11.11.3) macOS 15.6 (24G84) Closed and reopened Safari.Tried it in a Private Window.Works in Chrome... 

The keyboard arrow keys were previously a helpful way to fine-tune the guide’s position. This no longer works, as pressing the arrow keys now causes the entire canvas to move up or down when the guide is selected. Is there a way to restore the previous behavior?

I’ve been working on a prototype for a week and started experiencing multiple bugs yesterday (Aug 19) while using the prototype. One page will not scroll. I have the page overflow settings set to scroll vertical, and i have overflow content in the page frame, but it will no longer scroll, no matter what I do. On this same page, when I open the prototype, it doesn’t show one of the headings on the page that exists in the design file. There are no interactions on the heading, it’s just text. I can make other changes on the page and they are reflected in the prototype, but nothing I do to this heading will make it appear On other pages in the prototype, I use variants of the same component. When I launch the prototype and navigate to one of the pages with this component, and then navigate to a second page with the component, it will only show me the component from the first page. I have to reset the prototype every time I want to see the component variant that is actually on the page I’m

I'm having trouble importing a .fig file... I've already cleared the temp/figma folder as recommended, but this error appeared:"Failed to download the file importer. Please make sure you're connected to the internet and try again."I've read a few other discussions, but I don't see the option to choose the file format on my end.Does anyone have any suggestions on how to fix this?

We as a company essentials concept GmbH in Germany had once a paid figma account.This account we have moved into a free account because the company is no more an advertising agency. Since one of my last employees must have created an account on him- oder herself I don't have any way to get into this account but I pay monthly 101,- Euro to you.  who can help me an how? Thank you all in advance. 

I have been using 4 collaborator seats on an annual plan, but today I accidentally added 1 full seat. The invoice has already been updated to include this change, and I wanted to cancel the extra full seat right away, but I cannot find any option to do so. I only want to continue using my original 4 collaborator seats and do not wish to incur any additional charges.

So I recently decided I needed to “split” a variable in two. Originally it had this naming structure component-name/variable-name.I duplicated the variable, and renamed them to this naming convention component-name/app-section/variable name. Now after publishing the change, my components that was using the original variable, still has the original variable applied to it, and the changes I made to the variable with the name update are not applied to it. I understand that moving a variable into a different group might not be optimal, but technically it is the same variable as it was before. To achieve the updates, I now have to detach the variable from the components using it, then re-apply it. Is there a reason for this, and is there a way to “refresh” variables in some way? 

Can't create or open a new editor.Web app errors: An error occurred while opening the editor; Failed to fetch; error loading payment plan (something like that).Desktop app error: -3; -106.Tried everything: clearing cache, using different browsers, rebooting the computer, with and without VPN, with different networks, re-creating the account

When exporting content and detail heavy slides from Figma slides I am losing details and layers on the slide itself.It is only happening with exporting as a PDF however I NEED to export it was a pdf from Figma to ensure text can be read by AI. I have tried a few methods but none of them have provided me with what I need, if you have any tips or ideas that might fix this problem that would be great to hear!!!!Can you please help?

Figjam has the same crummy experience trying to copy a page/board as Figma does...you can’t just duplicate or move a board, you have to open the original, open a new blank file, copy and paste all content manually. It sucks. What is really being annoying right now is that images on the Figjam board are not being copied over even tho they are unlocked.

When I use the /v1/file endpoint to retrieve the file data vie REST request, in the effects property of a node i cant see the relevant properties for the glass effect:{    type": "GLASS",    "visible": true} Is there any option to get the properties that are also available in the PluginAPI or a timeline when this data is present in the REST Api? Thanks, Felix