Hello,
I am a student in college in Canada. My Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”
I need help, please.
Thank you.
Mouhamed Syll
Best answer by Tom Reem
Hi
I checked on your ticket, and while I can’t access or share account-specific details, I did flag with our Education Team that you’re still waiting and highlighted the urgency. They’ll follow up directly at the email tied to your account as soon as they’re able.
I appreciate your patience while the team takes a closer look. Please feel free to keep me posted here if anything changes on your end.
Hey
For privacy reasons, we’re not able to review account-specific details here in Figma Forum, but I can see that your ticket is open with our Education Team: 1581315. They’re reviewing the information you provided and will follow up directly at the email address you contacted us from with next steps.
Appreciate your patience while they work to get this sorted out.
Thank you for your previous response. I am contacting you again because I still have problems with my Figma Education Plan.
My account is still blocked and I haven’t received any updates. I really need access as soon as possible because we are now at the end of the semester and I must finish my final projects.
Could you please help me?
Thank you,
Mohamed Syll
Hi
I checked on your ticket, and while I can’t access or share account-specific details, I did flag with our Education Team that you’re still waiting and highlighted the urgency. They’ll follow up directly at the email tied to your account as soon as they’re able.
I appreciate your patience while the team takes a closer look. Please feel free to keep me posted here if anything changes on your end.
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