Report a Problem

Hi there, I’ve got an issue with fonts in our organization. We had some fonts that had issues with their metadata as shared fonts, so we replaced them with new fonts with the same name & style but fixed the metadata (inherent font weight, bold, italic etc). But after replacing i’m getting the missing font prompt in a lot of files, and i’m unable to select the font to replace with as well. This effectively renders every text unusable as i can’t edit the text unless i change to a random font. Tried reverting as well in organization fonts to the old fonts with the wrong metadat but that made it even worse and every file got the missing font prompt. This is quite a serious issue and I don’t know how to resolve it?

I have new user.She is not showing up in my team and billing group, yet I cant add her because I'm told she's already in.Therefore she cant edit og make new files 

Buenos días, quería comentarles algo sobre la última actualización de FigJam. Uso mucho esa parte de Figma para estudiar y preparar exámenes (especialmente para practicar parciales), y desde que se actualizó me está resultando muy difícil usarla. Antes podía escribir con lápiz y moverme con los dedos sin problema. Ahora el sistema confunde mis dedos con el lápiz, y termina escribiendo cosas que no quiero o seleccionando todo sin querer. También cambió el trazo del lápiz, y no para mejor. Antes era claro y simple, perfecto para escribir números y letras. Ahora se siente como si dependiera de la presión, y a veces no se ven bien las letras que escribo (una E, por ejemplo, aparece incompleta). En lo personal, esta actualización me está complicando mucho, justo ahora que estoy en época de finales. ¿Hay alguna forma de volver a la versión anterior de FigJam para escritorio? O al menos desactivar lo del trazo por presión y que no reconozca los dedos como lápiz?Adicional a eso, ahora que es

I have lost access of my file 

Hello, could you please clarify why the annotations stopped working? They seem to have disappeared from the bottom menu—only comments remain now.

Hey everyone,I’m hoping someone here has been in a similar situation or might know what I can do.A few years ago I used Figma all the time with a student license. I saved a ton of projects on that account — many of which are important and I’d really like to access again.I stopped using it for a while, and now that I logged back in, I realized my student license expired and Figma’s free plan now only allows 1 project with up to 3 files.Everything else is locked.I can’t even view or export anything. To unlock the account I have to pay the $20/month Pro plan — just to get access to my own work.Honestly, this feels super unfair. The free version wasn’t this limited back when I was using it. And now with Adobe being crazy expensive too, it sucks that I need to pay another €20/month just to rescue my old projects.Is there any way I can access or transfer my files without paying? Like a temporary workaround or something? Or even a way to contact support and request a one-time access?Any help

Just published my site using Figma Make. Using the provided URL, the browser shows a blank screen. How can I fix this?

Hello!yesterday we noticed in plugin page video removed. We don't touched video.Maybe problem on hosting?https://www.figma.com/community/plugin/1456944853117354366/

I am trying to create an instance swap on Figma on my iPad (in browser) I’ve tried several browsers and the behaviour is always the same. I select the piece of the component I want to instance swap (a chevron pointing down) and select the create instance swap property button. The popup appears and I can name or switch the instance but when I click to add a preferred instance to swap with the window closes with nothing having happened. The same is true when I click “Create Property” closes with nothing having happened. I also tried creating the property from the top level component and a similar issue occurs. I can name the property but when I click the “Pick an instance” button, the menu opens to pick one but clicking a component to use as an instance just closes the menu without having done anything. And you can’t create the property from this window without having picked an instance first. The instances I want to be able to swap are made from two chevron components.

Hey guys,When you PREVIEW a screen, in the past (and randomly nowaday as well), it was possible to cycle through the pages with the arrow keys, without having to PREVIEW a screen each time. You would simply hit RIGHT or LEFT and you would preview the next and previous pages.Why doesn’t it work anymore? I mean it works sometimes, but it’s very random. In the past it used to work all the time, now it works, but only sometimes. For example yesterday it was working, today it isn’t.

When selecting an object, the marking used to disappear when you change color - so you could see the effect in-real-time. Now we have to de-select the object to view the change. Really an issues that needs to be fixed!  

When I click update to update my branch with the main file, I get this prompt. This just started happened within the last 2 weeks or so. This is unique to me, my other team members are not having this issue. thanks  

Hi!I'm currently experiencing some erratic behavior when navigating within a file using the spacebar.It seems to be related to the Sections containers, although I haven't looked into it in detail yet.Would you mind taking a look at the attached video?Thanks

Hi Figma team,I wanted to share a bit of feedback that could improve the experience of working with AI-generated content in Figma. I frequently use AI tools (like ChatGPT) to generate structured content, especially tables formatted in markdown. When I copy these tables into platforms like Google Docs or Microsoft Word, the structure is preserved and rendered as expected.However, when pasting the same content into Figma, the markdown formatting is lost—tables end up appearing as plain chained text, which makes them unreadable and requires manual cleanup or reformatting.Steps to Reproduce: Ask an AI (e.g. ChatGPT) to create a markdown-formatted table. Copy the output and paste it into Figma. Observe that the table structure is not maintained—no columns or row alignment, just plain text. It would be a huge productivity win if Figma could improve its support for markdown-like structures, or at least offer better parsing for common table formats used in pasted text.Thanks for your amazi

Hello Team,we recently migrated to new domain. so now when i am trying to add mail id with new domain figma is not accepting.Can you please help with this issue.

My projects won't open in Figma Windows because the connection speed is too bad.

How do I get the features like remove background inside figmA?I want to remove it without using a plugin

For some reason when i align an objet with a rule set to 160px from the border of the frame, when i click ALT it showed that the pixel is 161px off the border.This somtimes happens to the left, and sometimes happen to the right.

Have lost ability to undo, as in command-Z. EDIT: Reloaded tabs and its working again. Please close.

Whenever I search for something in Community, I’m taken to the results page as expected. But if I click into a resource and then hit the back button, I’m returned to the Community landing page instead of my search results. This forces me to search all over again for what I was looking for.

I don’t know what changes, or when its happening, but almost every time i have to reload the prototype play to see the updated design result…. And the reload button is far to reach behind mouse 2 click, no keyboard shortcut!!

Hi there I designed - actually i have slides that i made by using html to design importer. On figmage they are fine but when i download the pptx file - the background colours are all gone.  Kindly assist   Thanks  

In the present prototype, "Copy Link" is not creating the right URL. URL should have “prototype” in them but now it has “design” instead. The copied link goes to the front cover of the working Figma file. 

Since yesterday Im unable to remove interactions by simply pressing delete key after focusing on interaction connector line. I can still remove them by clicking minus icon in the sidebar area.The problem occurs only in both web and desktop app. Im using Macbook Pro M1.

i’m a figma noobie and use it for simple mockups, re-opening it every few monthsi took a screenshot (.png) that I want to paste into figma (free version, windows dekstop)every time I add a screenshot image (and so far, any image) by either dragging it from a folder or using ‘place image’, it shows up as a translucent rectanglevisibility is set to 100%it’s also not a layer issuei’ve:reinstalled figma restarted my computer renamed figma’s cache folder tried the figma web app disabled hardware acceleration reset figm and restart made sure my graphics drivers were up to dateplease help