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Edward Li
Edward Li
New Member
November 26, 2025
Question

No confirmation email after I verified

  • November 26, 2025
  • 1 reply
  • 62 views

I have recieved an email and said I will receive a confirmation email from support@figma.com with steps to set up my Figma Education plan. However, I don’t recieve any related email from support. I already double check my junk and spam but none of those have this email.

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    1 reply

    Figmate
    Junko3
    Figmate
    November 27, 2025

    Hi ​@Edward Li,

     

    It sounds like you may have already completed your Education verification through SheerID — is that right?

    If you’re wondering what to do next, you can follow the steps in the “Create, upgrade, or join a team” section here: Figma for Education

     

    I also checked on our end, and I couldn’t find any student application linked to your account. And I didn’t see any record of an email from support being sent to your address.

    Is there a chance you used a different Figma account during the application process?

    If you need to move your verified EDU status to another email, you can request it here: Request to Move Figma EDU Status

    Our Education team reviews requests in the order they come in.

     

    Thanks,

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