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Urgent Students Verification Figma Vakalo Art & Design

  • November 5, 2025
  • 4 replies
  • 34 views
Chryssa Gagosi

Hello, our students on our BA programme have been trying to verify their accounts using the option with no email from the college provided (Vakalo Art & Design) and have unfortunately had no luck. Our college does NOT offer students with @vakalo.gr emails as the college professional emails are on Gmail business.

There is no option to provide their official student IDs (those are provided), and at this point, they are locked out of their existing accounts, with all their portfolio work out of reach. We are currently at a stall in our academic year because more than 4 modules use Figma as their main tool, which is causing anxiety and frustration among our students.

SheerID is really ignoring emails and tickets and have not been helpful. The stakes are high as Figma is the tool we’ve been using to teach several key lessons for the past 4 years at Digital Design Pathway but this seems frustrating. 

How can we overcome this obstacle smoothly and efficiently, and provide our new students starting next year with an easy registration process?

4 replies

ksn
Figmate
  • ksn
  • Community Support
  • November 6, 2025

Hey ​@Chryssa Gagosi - sorry for the trouble and delayed responses from SheerID. Unfortunately, Figma for Edu cannot verify your account without a valid school email domain. All verifications with have to go through them.

 

First, apologies  if this comes off as repetitive, but I want to provide you context:

 
Figma's policy requires school-issued emails for all users to verify on the education program. We make an exception for higher-education students and faculty members at institutions that do not issue school email addresses. We have partnered with SheerID to support all higher education verification, so any questions about domain eligibility should be directed to their support team.
 
If your school does not issue students or faculty members emails, SheerID will need to help you directly.

 

-------

 

I know you mentioned that SheerID is ignoring your emails and tickets -- can you tell me when you last reached out to them? Did you reach out using this form?

Did you receive any kind of response (even if automated) at any point? They are a bit backlogged due to high volume, so response may take longer than expected. I think this may be the case, but let me know if not.

ksn
Figmate
  • ksn
  • Community Support
  • November 10, 2025

Hi again ​@Chryssa Gagosi - just wanted to check in on this. I see that you’ve got a ticket going with our education team. I’ve escalated it on my end, and someone should be in touch soon.

Thank you for your patience, and again, apologies for any trouble. Hope to get this situated soon.

Chryssa Gagosi
  • Chryssa Gagosi
  • Author
  • New Member
  • November 17, 2025

Hello again!,

yes they contacted me back  with a solution that cant be applied to the volume of our students saying that each individual student must contact them and go through the processthat will probably take weeks at this point since they are backlogged. Also they send me a reply at some point saying that Figma is not accepting students with no student email regardless of higher education status. (?) We are talking about 130+ students that use Figma through out all our curriculum.  I understand the need for clarity and data protection but isn’t there an easy way to go through the verification process? this will keep happening with each entry year. 

 

 

Thank you for your reply. 

ksn
Figmate
  • ksn
  • Community Support
  • November 26, 2025

Hi ​@Chryssa Gagosi - my apologies again. I understand the friction this will cause you and your students (especially with each new school year), but I (along with the rest of the mods here) are not equipped with the tools or detailed knowledge to suggest a more scalable solution for you. 

Our education team is the best source of truth and information for context and possible options -- I know I mentioned that I escalated the original ticket you submitted, and I still see that it is queued up to be addressed. We’re currently experiencing a high volume of cases overall, so there have been delays (especially with the holidays coming up).

I did personally bring this up with our education team directly so there was more spotlight on it. I still can’t guarantee an exact response time, but I’ll continue to do my best.

 

I truly, sincerely appreciate your patience with this and with myself.

 

 

 

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