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Question

SheerID verification Fails and doesn't give me response

  • November 13, 2025
  • 4 replies
  • 126 views

Alcaloyde

Hey, i’m trying to get some response for my case. I’m trying to verificate my student status with SheerID but it seems bugged and they doesn’t give me a good response.

 

This is the bug
 

 This is the SheerID support response.

Pls, i have to continue an important project

4 replies

Gayani_S
Figmate
  • Community Support
  • November 14, 2025

Hey ​@Alcaloyde, thanks for reaching out! I understand your urgency, especially when you’re working on an important project. 

We definitely don’t want you stuck in a loop with no support. If you’re open to it, please send us an email at education@figma.com with the details. We’ll make sure someone looks into this directly so we can get things moving for you. 

 

Thank you, 

Gayani 


Alcaloyde
  • Author
  • New Member
  • November 24, 2025

Hey ​@Alcaloyde, thanks for reaching out! I understand your urgency, especially when you’re working on an important project. 

We definitely don’t want you stuck in a loop with no support. If you’re open to it, please send us an email at education@figma.com with the details. We’ll make sure someone looks into this directly so we can get things moving for you. 

 

Thank you, 

Gayani 

I’ve sent an email 9 days ago and i haven’t any response… Again :/


Gayani_S
Figmate
  • Community Support
  • November 24, 2025

Hey, I’m really sorry you still haven’t received a response. I’ve flagged this with the team internally, and they should be reaching out to you shortly. Thank you so much for your patience in the meantime! 


Gayani_S
Figmate
  • Community Support
  • November 26, 2025

Hey, great news! The team confirmed you are successfully verified. 

 

Please let me know if there is anything else I can help with!