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Question

SheerID verification Fails and doesn't give me response

  • November 13, 2025
  • 4 replies
  • 35 views

Alcaloyde

Hey, i’m trying to get some response for my case. I’m trying to verificate my student status with SheerID but it seems bugged and they doesn’t give me a good response.

 

This is the bug
 

 This is the SheerID support response.

Pls, i have to continue an important project

4 replies

Gayani_S
Figmate
  • Community Support
  • November 14, 2025

Hey ​@Alcaloyde, thanks for reaching out! I understand your urgency, especially when you’re working on an important project. 

We definitely don’t want you stuck in a loop with no support. If you’re open to it, please send us an email at education@figma.com with the details. We’ll make sure someone looks into this directly so we can get things moving for you. 

 

Thank you, 

Gayani 


Alcaloyde
  • Author
  • New Member
  • November 24, 2025

Hey ​@Alcaloyde, thanks for reaching out! I understand your urgency, especially when you’re working on an important project. 

We definitely don’t want you stuck in a loop with no support. If you’re open to it, please send us an email at education@figma.com with the details. We’ll make sure someone looks into this directly so we can get things moving for you. 

 

Thank you, 

Gayani 

I’ve sent an email 9 days ago and i haven’t any response… Again :/


Gayani_S
Figmate
  • Community Support
  • November 24, 2025

Hey, I’m really sorry you still haven’t received a response. I’ve flagged this with the team internally, and they should be reaching out to you shortly. Thank you so much for your patience in the meantime! 


Gayani_S
Figmate
  • Community Support
  • November 26, 2025

Hey, great news! The team confirmed you are successfully verified. 

 

Please let me know if there is anything else I can help with!