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Hi all.I started see size issues with the vector within my icon components. In short, the vector/shape within the icon doesn’t resize according the icon size. The vector shape is already using scale, so it’s nothing easy. This issue started showing up in the last couple days. Sometimes the issue is fixed by double-clicking on the component (but this only work for the icon component, anything that’s nested doesn’t work). This looks new, never had this issue before.  

I’m struggling to get any response from Figma’s sales team and it’s becoming a serious issue.I’ve reached out multiple times over the past week, including several follow-ups today, because we need to upgrade and adjust our plan. This is not a support issue, it’s a straightforward sales conversation, yet there’s been zero engagement.Looking through this forum, I’m seeing others reporting wait times of 2+ weeks just to get a reply. That’s honestly not acceptable for a company at this level, especially when customers are actively trying to move forward and spend more.So a genuine question to the community:How are you actually getting a response from Figma sales?Is there a specific channel, contact method, or escalation path that works?At this point, we’re blocked on our side and need to resolve this urgently. Any guidance would be appreciated.

Hi, I am in desperate need of help. I accidentally deleted my Figma account ([redacted by moderator to remove personal information]) on Friday. All my important design files have disappeared, including work that took months to create and is critical to my career and ongoing projects.I have already submitted ticket #1804928 and provided all 5 file URLs, but I have not received any update since Friday. Every hour matters to me as these files are essential to my livelihood and career.Please escalate this case urgently. I am counting on Figma's support team to help me through this difficult situation. Thank you so much.

I’m trying to switch a variant of component instance by switching variable mode. This works perfect once the component A is on top level and not nested. But if I nest component A into component B and then change the variable, the instance of component A still changes the variant as supposed but this also resets all other other properties of comp A to their defaults. This doesn’t happen when comp A is not nested. Tried with several components even with the simplest created from scratch. This topic doesn’t relate to prototypes and interactivity.

Hi there! We export a high volume of pdfs from figma, it was all good until recently we started getting inherited metada from figma that we have to manually delete in Adobe Acrobat each time we export a file or it shows as the title of the file. It’s easy to solve but kind of annoying when working with a lot of documents, anyone know what kind of setting should I disable in Figma? or any other solution? Seems to have happened since the last update. Thank you! Actual name of the file is SE_High_performing_Teams.pdf but we get a random inherited name on Adobe (Propuestas Alto Impacto) as Metadata Title 

Hello there, I need help with my website…I created a website through figamsite and everytime I add a new page it gets added to the sitemap but it also duplicates itselft and all of the exisiting pages in the sitemap, for example :  the last page I made was :  https://www.appkili.fr/blog-articles-10/cornebidouille-est-sur-kiliThen I checked the sitemap and there is : https://www.appkili.fr/blog-articles-9/cornebidouille-est-sur-kilihttps://www.appkili.fr/blog-articles-8/cornebidouille-est-sur-kiliand so on until “blog-articles

 when i try to export library to figma make, there is error tip: “We ran into an error while extracting your library” and I try to export only one very simple component it doesn't work.

Hi, I found that my account has been suspended. I’m currently unable to log in, so I’m using another account to submit this request. I need access to my files for ongoing design work. Could you please let me know how I can resolve this issue? Thank you. Suspended account: (redacted by the moderator due to PII)

I have been trying for days and most of the times it just told me to wait yet I never received the email with the results. I kept getting the message I had to verify before April 1st and my project is throughout the semester. Yesterday I my editing access was removed, my professor tried to add me and since my uni is using figma education,  im not able to join with a personal account so I cant contribute or even work at all in my final project. I contacted the support of sheer id and they said they cant explain but it was unable to be verify this time. Now if I try to verify it shows me “Error” or that I have tried too many times. 

I purchased the Professional Plan (Full option) and selected the annual plan (around 192 USD). I added my card details and proceeded with the payment.After that, I received an OTP from my bank, but the message showed 0.00 USD. I entered the OTP and completed the process. Now, a payment mandate of 0.00 USD has been added to my card.However, my account still shows Free, and I’m not sure what happened.Could someone please help me resolve this issue?

My school wasnt listed in Figma education plan, so i gave School name and website to verifyI still have no response, i need figma MCP for my important projects but due to this everything’s in delayI have mailed two times regarding this, still no response, please do something about i’m very close to deadlines of my projectI can share my college name and websites once again if you want  Gayani_S

Hello Support,Why are we getting this message when clicked on the "Copy Design" button?It used to work normal till yesterday.Please assist.Thank you  

Dear teams, I’ve just create account from email [redacted by forum admin/moderator to remove PII], but  I did not receive any email verification. Help me to check soon,Thanks

I have reached out to the sales team about plans for my company and I have received no response, I am not sure if my previous emails have come through.

I lost access to my account at [redacted by forum admin/moderator to remove PII] and all my projects there. Is there any way to change the email address or restore my access?

Hi everyone,I am trying to publish a new version of my plugin, but I am blocked by the following error message: "We detected a change to your account details. Please contact support@figma.com to proceed."I recently updated my account security settings (password / 2FA), which seems to have triggered this automatic restriction. I have already sent an email to support, but I wanted to open a topic here as well to get a review started, as I've seen similar issues resolved by the Community Support team here.Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? Thank you!

Since the slot update trying to search for variables to apply to fills, strokes, etc. is not working correctly for me.Search is giving me unrelated results or showing no results when I know we have the token. In the attached example I’m not getting any results for icon tokens even though we have them.Any help would be appreciated.  

피그마사이트가 설명에는씨발유료요금제에다쓸수있다고되어있는데 보면 풀시트에서만가능하게되어있는데씨발새끼들아뭐가맞는거임?

I have a rectangle, blue fill, with both a Noise effect and Background Blur effect applied. When sharing via prototype link, it displays wildly different than in the design file. Any idea what causes this and if there is a fix to display the same? Bottom is how it appears in design file, top is how it appears in Prototype share link.   

SummaryWhen adding a slot to a component set that already has multiple variants, there is no way to link that slot property to matching layers in the other variants. The only way to get a unified slot across variants is to add the slot to one variant first, then duplicate to create the others. This means any existing component with multiple variants must be rebuilt from scratch to add a shared slot.Steps to reproduceCreate a component with two or more variants. In one variant, add a slot property to a layer. In another variant, select the matching layer (same name, same hierarchy). There is no option to assign it to the existing slot property. Creating a new slot property on that layer produces a duplicate — two separate properties with a conflicting variants warning.Working path (for comparison)Create a component with one variant. Add a

I'm on Figma's Education plan ( my own team seat, resets Apr 1) with 2,668 AI credits left (full monthly bar shows). File is in this Education team, and AI tools like 'Remove background' worked fine until yesterday. Now every AI action errors with 'Out of AI credits' popup, despite balance visible. I've: Confirmed file/team Checked AI balance in Main menu Tried new files in same team This forces app-switching, killing workflow. Daily limit bug? Plan verification glitch? Screenshots attached. Thanks for help!   

Hello Figma Support,I’m trying to upgrade to the Pro plan, but I keep receiving the error message:“Payment can’t be completed, please use another payment method.” I’ve already tried entering my billing details, but the transaction still fails. Could you please help me understand what’s causing this issue?I’m from Indonesia, and I use a Mastercard debit card. I also have made sure that my balance is very sufficient. I have already tried more than 5 times, and it still fails. I have even tried to use a Visa credit card, but it’s just useless. Please help me.

I can no longer use the AI features after switching accounts. It is very inconvenient because I was able to use them with my previous account.

My portfolio deploys fine on desktop, but mobile devices are being served a cached/different version. The URL is the same on both devices, but mobile shows outdated content even after clearing all browser cache. None of my images are showing on mobile version. just text. Please help.

Hi ​@Junko3 , I have paid for professional plan of figma make, yet if I want to add a custom domain to my published site, it still shows me that am using the starter plan, and as such I cannot add a custom domain. Please help me and check this.