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Hello Figma Support Team,I need to open a case because we are experiencing an issue with the automatic assignment of FULL seats within our team, which has already triggered unauthorized charges.We are authorized for only one FULL seat (Figma Make) associated with my email: [redacted - design].However, around three weeks ago, the system automatically assigned an additional FULL seat to the user [redacted 2 - oscar]. I manually disabled it. Recently, another FULL seat was automatically assigned to [redacted 3 - laura]. I'm not sure if this happened because they used Figma Make under the free usage flow and, since they already had an existing user profile, the system automatically converted them to a FULL license. They did not request this, and I only noticed it once the license was already a

Added a version to the version history. It saved to the version history with my notes in the description, but when reviewing the versions, it showed a different user has created that version and added notes. In this screenshot, I am user two, a different user is user one. I saved both “Components” and published “components” in the version history - they should both be me. Is this a known bug? How do I fix this issue?  

Any updates on this??From my own experience of using Figma’s AI tool, I tried to generate a visual storyboard project, all uploaded images and GIFs appear correctly within the editor. However, when exporting a preview link via the “Share” or “Export Preview” button, the preview loads completely blank — all frames revert to “Drop image/GIF/video” placeholders.Upon reviewing the generated code, it appears the export function is embedding all uploaded assets directly into the URL as base64 data (using btoa(JSON.stringify(frames))). This causes the generated preview link to exceed browser URL length limits. When the link is opened, the query string is truncated or rejected, resulting in the preview loading without any media content.In short: Assets display fine in the editor. Preview links show no content (blank placeholders). Duplicating, re-uploa

Hello,My Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.

Within a file you can copy and paste frames with annotations while their tags remain but if you copy frames or components to another file, the annotations get copied which is great but their tags unfortunately disappear. Expected behavior: Annotation tags should remain if copy and pasted to another file.

I subscribed to the Pro plan and made the payment on October 8. However, I canceled it a few days later, hoping that it would end by November 8. But on November 8, I was charged again, even though my account is still on the Starter plan. What’s even stranger is that the payment email says the charge is for the period from October 8 to November 8 — but I was already charged for that period before.[redacted screenshot for privacy reasons] 

An update on verifying your eligibility   Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status.     During the review process it was determined:   Your last name is missing from the documentation submitted.   Please visit our help center to review the 

I have been verified by the 3rd party company "SheerID" and I still cannot see the education plan options after clicking on the "new" tag in the file menu. What else do I need to do?  I submitted a ticket, but it’s been 10 days and no response.  I have classwork I need to do.  If there isn’t an education plan, please let me know so I can use another layout editor!

Hi, I’m a student and I applied for the Education plan. I’ve already been verified and upgraded, but it still shows that I’m on the Starter plan instead of the Professional plan. I already logged out and back in, but it didn’t help. Could you help me with this?

Hi Figma Support Team,I recently noticed that an additional seat was accidentally added to my Professional plan. The payment for this billing cycle is due on November 16, and I wanted to reach out before that to ensure I’m not charged for the extra seat.Could you please help me remove the additional seat and confirm that I won’t be billed for it?Please let me know if any additional steps are required on my end.Thanks so much for your help and prompt response!  

Hello,Figma Mirror hasn't been working for few days on my iPhone.It used to work “ok” before but now, every time I want to use Mirror, I just see a black screen no matter what I try. The app correctly shows the selected frame prior to mirroring but as soon as I tap on “Begin mirroring”, I see nothing but a black screen. I tried with different projects... I restarted Figma on macOS... I rebooted my Mac... I restarted Figma on iOS… I rebooted my iPhone… I logged out/logged in again on macOS and iOS… I “restarted” the preview from the iOS app Just a black screen.Has anyone the same issue?Thank you,AxelAbout the app: App Version: 25.41.0 (251029.5015844) Commit: 7eaf00d18ba9 iPhone XS Max iOS 18.7.2

Hi. I am having a problem with opening my project files on Figma. This problem started today (10 November) I have seen someone with a similar issue and I have tried all the suggested remedies for this issue — but no luck. Help with this would be great. Attached is a screenshot of the error message that comes up. 

So I cancelled and downgraded my plan but for some reason I was charged anyways on my account for 34 dollars. There is no shot I continue to use this software after this blatant practice of 'charging without the customer knowing' mentality. 

When variables are applied components look differently (see image – the bottom component is higher and the setting is the same). Figma does this on almost every component with paddings, height even radiuses are different than designed.

Hey! Im trying to verify my student account and i see that it's approved but in my figma im still on the free plan. What should i do?

Figma Make keep loading loading and loading

Hi, I was asked to re-verify my student status in september, which I did. After that Figma still told me I had to re-verify so I tried verifying again only to be told I exceeded my verification limit, so I contacted SheerID, who said I was successfully verified already. By then everything still worked fine in Figma so I thought it might be a harmless bug, but recently I was locked out of my team and am to be locked out of the teams from my classes, is there a way to reset my verification limit? Otherwise I won't be able to use Figma for uni anymore entirely  

I don't have an account in the tab Personal access token what should I do 

So, ive been using figma make for a few days now, and everything is absolutely smooth , getting amazing results, creating amazing flows, complex interactions, but starting from yesterday, my figma make became completely DUMB, every simple change that i make on the project, everything breaks, for example, i have a 3 tab design, with everything working fine, i asked figma make to remove 1 item of the accordion on the fist tab and the entire project breaks, the second and third tab simply lost their funcionalities just by doing this, ive tried just edit a text and still gettin this behaviour, everything breaks.Ive been asking consistently to figma make does not interact or interfere with anything else that im asking , but gettin the same faulty results.Dit anything change? why is this happening? do the IA getting dumber ?

Certainly. I've removed the table, integrated the timeline into a clear bulleted list, and added a placeholder for your email address at the bottom of the post for easy account lookup by Support.Here is the revised draft for your Figma forum post: 🚨 Unexpected Charge After Subscription Cancellation ($19.84 Charged Nov 8)  Details of the Issue Hello Figma Community and Support Team,I am writing to report an unexpected charge on my account despite timely cancellation of my subscription. Timeline and Concern  October 8: I initiated a Collab Subscription and was charged the initial $5.00 fee. October 8/9: I canceled the subscription well in advance to prevent renewal for the next month. November 8: An unexpected charge of $

Hello, I need help recovering access to my Figma files. My Figma account was linked to my college email and it has been deactivated after graduation. I can no longer log in, and all my design files and drafts were there.I have a personal Figma account which is [redacted by moderator to remove personal information] and would love to transfer the files there if possible.Is there any way to help me regain access or move the files?Thanks,

Heyyy,Both in Figma Make and Figma Sites, the TXT DNS Records are not getting verified quickly. The CNAME Records instantly update and sync, but the TXT doesn’t update even after 48 hours.One of my first Figma Sites got published, but beyond that none of my other sites or Make Websites are getting laucnhed or connected to the domain due to TXT DNS Record verification delay

Hey, while updating one of my plugins I noticed missing feature. When using the Figma Plugin API, the devStatus property is undefined for nodes of type GROUP, even if the group is marked as Ready for dev.This causes an inconsistency between what’s visible in the UI and what’s accessible to plugins. Other node types, including FRAME, COMPONENT, INSTANCE, COMPONENT_SET, and SECTION  correctly expose their devStatus values.Expected behavior:If a group is marked as Ready for dev, its corresponding GroupNode should expose a valid devStatus object through the plugin API.Actual behavior:For GroupNode objects, devStatus is always undefined, even when the group is visibly marked as Ready for dev in Dev Mode.

Hello Figma,I noticed the eslint-plugin-figma-plugins repo has been abandoned for months now. Can you please assign a new maintainer?Thanks,Thamer Altoimi

My odyssee for verification as educator with SheerID goes on. At 31 Oct I was applying on the Verification Page of Figma once more. Uploading my university document as PDF resulted again in the message that “We need more information to approve your Teacher status”Thus, I wrote an email to support@sheerid.com on 1 Nov:Dear SheerID Team,I am providing the requested details below:Institution: xxxxxxxxxxxxxVerification stage: I applied for the Figma Education License and was informed that I need to correct my verification document.My uploaded document already includes: My full name (xxxxxxx) The full institution name (