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Good Day I asked AI to create 4 instagram posts, by version 5 i was ready to download the content. at this point i had 2000 credits. Figma could not get the content to download, and when we reached version 21 i was told i was out of credits. for 16 versions i asked for the exact same thing and Figma make was unable to solve a simple problem as how to download a file? I would like to have my credits refunded as this was not my fault, i would also like you to have a look at the history of my interaction and advise we are unable to download a file?

I’m using Figma through Firefox on Linux. Dragging the canvas via middle mouse button or just pressing it, inserts a 0 to the middle of the screen. Sometimes it was a different text, I don’t know what it’s based on. This would be nice to fix, now I always have to undo once after every navigation.

Figma Make just reverts to some version automatically even after making changes. This is happening repeatedly. Revert also isn’t consistent with one version, random parts get reverted, some parts don’t. Very frustrating as it is wasting my credits. Attached what Make says about the issue. 

Hi,I'm having trouble getting the Figma Desktop MCP integration to connect with Claude.ai.Setup:- Latest version of Figma Desktop (macOS)- Desktop MCP server enabled in settings- Image source set to Local server- Iceberg Master file open with a node selectedIssue:The MCP panel in Dev Mode shows 'Session activity: Not sent' — the session never establishes. When I send a prompt to Claude.ai referencing a Figma node URL, Claude's tools return 'No result received from client-side tool execution' every time.What I've tried:- Restarting Figma Desktop- Re-enabling the MCP server- Selecting different nodes before sending prompts- Starting new Claude.ai conversations- Signing out and back in to Figma DesktopNone of these resolved the issue. The session activity remains 'Not sent' throughout.Could you help me understand why the session isn't being established and how to fix it?Thank yo

when i goto see prototype it shows on only 1/4th of screen and buttons are also not in placeit is a big hassle and no matter what i do, i need it to display properly. you can see both frames show properly in edit section but when i showcase it shows only 1/4th of size. i have tried all settings in showcase but nothing works.it is not fixing, anyone help me out 

Figma's Slice tool is deleting text from images when I save them. How can I fix this? I've tried everything, even saving as a PDF or the entire frame, as a PNG, etc.

Bonjour,Je vous contacte car je rencontre un problème avec les variables dans Figma.J’ai créé plusieurs variables dans mon fichier, mais lors de la publication, elles ne sont pas toutes publiées. Une partie seulement apparaît comme publiée, et je ne comprends pas pourquoi certaines sont ignorées ou ne sont pas prises en compte.Jusqu’à récemment, tout fonctionnait correctement et je pouvais publier l’ensemble de mes variables sans problème. Depuis peu, ce comportement a changé sans que je modifie mon processus, ce qui rend la situation assez confuse. Photos: ici toutes mes variables On peut voir qu’il manque des variablesPouvez-vous m’ind

Problem: Hi,I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another.I tried all the recommendation solution from previous issue (searching on this forum) but the issue still there 

Hello,I bought figma dev for a developer and give it to him, but it says that i need to upgrade my own seat to share my files?

Dear Figma,I’m currently facing an issue with Figma access and need help urgently.My lecturer shared a Figma file, but I can’t edit it because Figma requires me to verify my student status. I tried to complete the verification process, but it keeps showing this error message:“Verification limit exceeded.”Because of this, I’m unable to access the file properly and continue my work.I’ve already: Tried verifying again Logged out and logged back in Checked that my student email is correct Has anyone experienced this before, or does anyone know how to fix this issue quickly?Is there another way my lecturer can grant edit access without student verification?Any help would be greatly appreciated. Thank you!

I request to close an unpaid invoice as we no longer are using the plan for the invoice period. I was only hours late to downgrade my plan, it still shows that I need to pay for This month that is April but I don’t wish to as I have not used Figma for this month at all and won’t use it further. I have cancelled the subscription and also removed any seat assignments for the plan. No credits use or other usage of the plan have been done for this period of the invoice. Please help out for this issue by closing or voiding our invoice.Could a Figma Support Specialist please help with this issue and guide what to do here?Thankyou

Hey team,This issue started last week. At first, it only happened when I tried to add a comment (whether typing or pasting text), and I assumed it would resolve itself. However, yesterday it also started happening when I tried to upload images, and now it’s affecting various actions randomly.This is happening on the Windows app, and it occurs across all documents (they open fine on desktop, but the issue persists in the app).I’ve already tried all the suggested troubleshooting steps—disabling multicursor, clearing cache, and everything the bot recommended—but nothing has worked. I also opened a support case yesterday and haven’t heard back from the Figma team yet.This is significantly impacting my work, as I’m losing hours each day dealing with it.Has anyone experienced something similar or have suggestions on what I could try next?

Hi Team,Multiple users are facing issues with the Figma desktop application. After logging in successfully on the web version, when they try to open Figma on the desktop app, it prompts them to log in via a browser again. Even after logging in multiple times, the same issue persists.I have attached screenshots for your reference. Please look into this on a priority basis, as deliverables are getting delayed and this is impacting the work of multiple users.Thank you.

Couldn't load Make. Try checking your network connection or refreshing the page. (M2)

Can you please help check the status of it?

Hi everyone,I wanted to share a situation I ran into and ask if anyone has had a similar experience or managed to get a refund.Our team has been on the Professional plan with 1 Full seat ($20/month). On March 12, I added 7 team members to our workspace intending to give them view/comment access only. I didn't realize that adding members defaults to Full seat (Editor) permission, which triggers billing at $20/seat per month.As a result, we were charged:- Prorated Full seats (Mar 12 - Apr 10, 7 seats): $149.68- Full seats (Apr 10 - May 10, 7 seats): $140.00- Total unexpected charge: $289.68Most of the 7 members never actually used Figma during this period. As soon as I identified the issue, I downgraded all of them back to Viewer on April 10.I've already reached out to Figma support requesting a refund, but I understand this may fall outside their standard policy. Has anyone successfully received a refund or account credit in a simi

 I did not do anything weird with those account and both got suspend on same day ?No contact tutorial, no notification. The suspend just happened ? I want may 2 account back, those have my current working project. Those 2 account is:[redacted by forum admin/moderator to remove PII]

Hello,I am currently a student and using my university email address with Figma. However, I am experiencing an issue with my education verification and cannot access the Figma Education benefits.I already contacted SheerID regarding this matter. They informed me that my verification process was successfully completed on their side and that the status was forwarded to Figma. According to them, the issue is not on their end.At the same time, I am unable to re-submit my verification because SheerID only allows verification once every 365 days. Whenever I try again, I receive a message saying that I have already submitted a request.This leaves me in a situation where my student verification seems to have been lost or not properly processed by Figma.Could you please help me understand what might have gone wrong and how this issue can be resolved?I urgently need access to the Figma Education plan, as I am currently working towards completing my ba

Hi Figma Support Team, We are trying to publish our Figma plugin, but we keep encountering the following error message when attempting to publish:We detected a change to your account details. Please contact support@figma.com to proceed   We have not made any intentional changes to our account details, and we are unable to proceed with the plugin publication. Could you please help us understand what

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

I have a full seat. I have created this library named KBC Bootstrap, which I’ve published and I don’t see the “Export to figma make” to create a Make kit for Figma Make. I’ve tried all of the suggestions. I can not figure out why I can’t see it. The option was available couple weeks ago.

Dear Figma Content Reviews Team,I am writing to follow up on my previous message, as I have not yet received a response.Thank you for your guidance so far. As explained, I am having difficulty retrieving the bank records from a long time ago due to account changes.While we work on resolving this billing issue, I have a very humble request. The design files and professional portfolios stored in this account ([2026-04-09 Removed PII - AB]) are the result of years of my hard work and are critical to my career.Could you please grant me temporary access to my account (for just 2-3 days)? This would allow me to download and back up my essential project files (.fig files) to avoid a total loss of my work. Once I have secured my data, I am more than happy to continue the discussion regarding the chargeback and settle any necessary payments.I sincerely hope for your empathy and assistance in this difficult situation. I am ready to cooperate in any

First let me say that I really love Figma and the speed at which it lets me create anything I can think of.  What I don’t like is the delays going from creation to launch.All of my DNS settings are correct and propagated.  Still waiting on SSL to be issued.  Every time I launch a site it’s the same thing….waiting days for the SSL.  Can we get an engineer to look into how SSL certs are created?  This should be a <1 minute process.

My plugin ID 1614785822982673698 seems to be stuck in review for almost a month. I never received an email confirmation when submitting.When visiting the URL https://www.figma.com/community/plugin/1614785822982673698/portable-expert I do see the message “This page is private for now. Only you can see it while your plugin is in review.” So it’s still floating around somewhere. Can your team take a look please?