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Mixan Eter's
Mixan Eter's
New Member
October 21, 2026
Solved

Refund Request

Hello,

 

I previously submitted a support request regarding a refund and subscription cancellation, but I realized that I had submitted it using a different account. I am contacting you again because this is the correct account associated with my subscription.

 

Account email: [Redacted by moderator - 2026/10/21]

 

On October 16, 2026, I was charged $98.00 USD, equivalent to R$512.23 BRL.

 

My billing page shows a monthly invoice of $44.00 USD, so I do not understand why I was charged $98.00 USD. I am unsure why this amount was charged and would appreciate an explanation of the charges.

 

I did not intend to continue my subscription, and I was unable to find the option to cancel it.

 

I would like to request a refund for the $98.00 payment and cancel my subscription to prevent any future charges.

 

I have attached screenshots of my payment confirmation and billing information to help you investigate this issue.

 

Thank you for your time and assistance.

 

Best regards,

Miguel

adamsmasher
adamsmasherSolution
Figmate
October 21, 2026

Hi, ​@Mixan Eter's. Thanks for your post, and appreciate you posting to clarify which email address is correct (FYI, I removed it from your post for privacy reasons).

 

Is this forum post where you requested help but it was under the wrong email address? If so, can you reply to the email you received for that, CC the correct email address, and let our team know via that email which is the correct email? That will help our team verify the request with the correct email address without you needing to open another ticket. I’ve noted on your ticket that you’ll be doing this. Thanks so much! 

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1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 21, 2026

Hi, ​@Mixan Eter's. Thanks for your post, and appreciate you posting to clarify which email address is correct (FYI, I removed it from your post for privacy reasons).

 

Is this forum post where you requested help but it was under the wrong email address? If so, can you reply to the email you received for that, CC the correct email address, and let our team know via that email which is the correct email? That will help our team verify the request with the correct email address without you needing to open another ticket. I’ve noted on your ticket that you’ll be doing this. Thanks so much! 

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