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Agilis
Agilis
New Member
Oct 6, 2026 1:26 AM UTC
Question

No Base Domain for my Published Site?

I have 4 published sites running via Make.  For 3 of them, when I navigate to the “domain” screen, I have a base domain and a connected domain.  For the 4th, I only have a connected domain.

The site works if I go direct, but I can not add attributes so that the site is visible for SEO unless I can see the base domain? 


Then I noticed that I could see (when using the browser) there was a little blip in the load when I selected “domains”, so I recorded it and found this:

For a split second “base domain” is visible, and it says example.figma.site.  In a flash, the connected domain populates with the correct information?

I un-published and re-published...and nothing happened.  The site is up if I go direct. 

How do I get the base domain for the site?

Thanks

9 replies

Jaycee Lewis
Figmate
Jaycee Lewis
Figmate
Oct 6, 2026 7:41 PM UTC

Hey ​@Agilis 👋 Thanks for the post. I appreciate the screenshot. Since it’s working fine for three out of four but not this one, we should take a deeper look. 

I opened a support ticket. The ID is 2174737 and the email subject line is Base domain missing for one published Figma Make site. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. Thank you! — Jaycee

Agilis
AgilisAuthor
New Member
Oct 6, 2026 7:55 PM UTC

Here is everything on the domain page at this moment….

 

 

Jaycee Lewis
Figmate
Jaycee Lewis
Figmate
Oct 6, 2026 10:34 PM UTC

Thanks ​@Agilis. To keep things organized, can you add that to your support ticket, please? You should be able to attach it or add it in-line to your response. Thank you! — Jaycee

Conner_Staples
Conner_Staples
New Member
Oct 22, 2026 1:06 AM UTC

Hey there, I’m experiencing the same issue. The base domain I had set up for my Figma Make app is gone. I have a custom domain set up but I can’t access the Figma Make base domain and using it results in “Not Found”.

Conner_Staples
Conner_Staples
New Member
Oct 22, 2026 1:10 AM UTC

​@Jaycee Lewis , I haven’t submitted a ticket to support regarding this issue yet, as I’ve submitted several tickets in the past few months and have never received a response. Would love to get eyes on this and information on this as well as my other tickets if possible.

ksn
Figmate
ksn
Community Support
Oct 22, 2026 7:38 PM UTC

Hey ​@Conner_Staples - jumping in to help with this. First, I’m sorry that’s been your experience - let me start with the issue regarding your domain issue -- I don’t have the access to the right tools that would allow me to properly review for you, but from what I can see, you shared a Make file with support-share@figma.com.

In the meantime, I’ve gone ahead and created a new ticket for you (#2216524). You should have received an email from me as of this post. Please let me know if you did not receive this.

I was looking into your communications with us, and I haven’t been able to find any recent tickets made with the email you have registered with your forum account. Were you using a different email address when attempting to get in contact? If you have ticket numbers from the previous ones you’ve filed, please send them over, and I’ll make sure I sync with support.

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