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Hi Figma Support team,We've found a problem on macOS with the Figma desktop app installed. Clicking a figma.com link inside another Electron app does nothing. This happens to only certain urls of figma not all the urls, and this happens in our own app (Setmore) and also in Slack, so it isn't limited to one app. We think it involves how the Figma desktop app handles links that macOS passes to it.EnvironmentmacOS: 27.0 (26A428) , M2Figma desktop app: latest 126.9.10Apps tested: Setmore desktop app (Electron) and Slack desktop app (Electron)Steps to reproduceInstall the Figma desktop app on macOS.Share a Figma prototype link in an Electron app (Setmore or Slack), for example: https://www.figma.com/proto/<file-key>/...?node-id=...&page-id=...&desktop-link-click-timestamp=...&desktop-ul-exp-bucket=...Click the link.example link that failed for us : https://www.figma.com/proto/b3jKH9qbvcDUlvuatYlJGz/SF-MegaNav---Footer?page-id=0%3A1&node-id=96-2287&viewport=-863%2C9

When I select an object on the canvas and drag it toward the bottom edge of the viewport, the canvas stops moving and does not auto-scroll to follow the cursor. I have to release the mouse button and scroll manually before I can continue moving the object farther down. Expected behavior: the canvas should auto-scroll when I drag a selected object near the viewport edge, so I can keep moving it without releasing the mouse button.

Since 2/3 days ago, the figma links i  use on jira tickets wont open the desktop app anymore and will open the web app without asking me if i want to open the link on the app. I tried clearing the cache but it didnt change anything.I’m using firefox on windows

I recently ran into an issue with file permissions after organizing my workspace, and I need help finding a solution.The issue: Previously, all my files were accessible to my entire team with "Can edit" permissions. After organizing these files into folders/projects last week, multiple files automatically changed their sharing status to "Invited to the file", causing team members to lose their expected access. The blockers: No bulk permission editing: There is no way to select multiple files at once and update their sharing settings in batch. Permissions do not cascade: Updating the sharing permissions at the parent folder/project level does not apply to or override the individual permissions of the files inside. Having to manually open and update the share modal for dozens of individual files is not feasible. Is there a way to force files to inherit folder-level permissions, or any workaround to reset permissions in bulk?Thank you!

macOS 26.6.2 (25G83) Figma desktop 126.9.10 Two macOS user accounts logged in at the same time (fast user switching)Problem:FigmaAgent listens on a single machine-wide port, 127.0.0.1:44950, which is shared by all user accounts on the Mac. When two macOS users are logged in, whichever account starts FigmaAgent first gets the port. Figma in the other account then connects to that agent and sees the first user's fonts instead of its own. The second user's locally installed fonts don't appear in Figma.To reproduce:Log in as user A and open Figma, which starts A's agent. Without logging A out, switch to user B. In B's account, install a font in ~/Library/Fonts and open Figma. The font is missing from Figma, although other macOS apps such as TextEdit can use it.If FigmaAgent is configured to open at login for both users, then simply logging in with user A and switching to user B creates the problem.Running the below in user B’s terminal lists user A’s fonts:curl -s -H "Origin: https://www.f

Every time the content of the red block appears, I have to deduct the points again😭😭 

When I am bulk creating my components, I found out that the auto layout did not automatically adjust according to the content. I double checked my original design and tried to adjust the content in my orginal design, eveything works fine.

I have noticed that when I am on longer sessions in Figma Make, the chat window content will blink/flicker after it completes it’s response.  This often blinks a dozen times or so and I cannot read the output until it is done.  It appears this may have something to do with the length of the session as the issue gets worse over time and goes away if I start a fresh chat.

HiI am creating this separate topic as a follow-up to this existing thread, as I am experiencing the exact same issue and wanted to share some technical findings.When exporting animations to MP4 from the Figma Desktop app on macOS, an animation that exported perfectly a few weeks ago now renders drastically darker, despite using the exact same project and export settings.I compared the media files in VLC and found a clear change in the underlying color matrix used by the encoder:Old (Correct) Render: Encoded using ITU-R BT.601 New (Bugged) Render: Encoded using ITU-R BT.709I'm attaching screenshots comparing the original canvas, the old vs. new renders, and the VLC codec data to help illustrate this.Hope this helps the engineering team pinpoint the exact regression!   

hey, team! when reviewing the “Update from main file” overlay, every Slot updated is shown blank, without its content.

Hi there, I’m a high school student who has been developing and designing software for almost 6 years now.Here is the issue, I have tried to register for the education plan with my xxxxxxxxxx@csspo.ca school email address, the domain is supposed to be something like csspo.gouv.qc.ca or smth like that but for some reason this year “csspo.ca” is the domain the school has given us (which doesn’t get recognized as a valid education domain name).I have used Figma Education in the past and honestly it has been a hastle since the recent changes to the verification system.I have emailed Figma’s support team several times now with no reply, and I really hope to get help this time.Thank you in advance,

Hello Figma Support Team,https://www.figma.com/proto/5lmt9BWwKEzNN80QlSxiRF/Nicholas-Hairdressing?page-id=0%3A1&node-id=88-2&viewport=-367%2C230%2C0.11&t=RxvfCFCnpfgJTb91-8&scaling=scale-down-width&content-scaling=fixed&hide-ui=1 One of colleague designer, who have my account access, mistakenly deleted the above figma file. Is there any way to recover it. I know that its a irreversible action, but I read that Figma hold these files for some legal purpose. If its possible to restore these file, then please let me know, it will be a big favor to me.Thanks in Advance. Irfan.

Hello Figma Community and Support Team,All of our company’s projects have suddenly disappeared from view, and neither our administrator nor our designer can access them.These projects were previously available to our team. We discovered the issue on September 30, 2026. We have not received any notification explaining the loss of access.We do not know whether the projects were moved, deleted, or became inaccessible because of changes to permissions or team status. Even the company administrator cannot see the affected folders and projects.This is blocking our team’s work, and we urgently need to restore access.Could someone from Figma help us understand: What could cause multiple company projects to disappear for both an administrator and a designer? How can we verify whether the projects still exist and recover access? What is the fastest way to have Figma Support investigate this issue? We are preparing a direct support request. We can provide our administrator account email, proj

Hello Figma Community and Support Team,I am reaching out because I accidentally permanently deleted an extremely important Figma file and I am trying to determine whether there is any possible way to recover it or whether a Figma team member can investigate further. 

Hi everyone, since the last update I’m experiencing issues with the copying of images into other frames. It seems like the image isn’t stored in cache. Does anyone know how to fix it? Best,Finn

안녕하세요 프로페셔널 dev 모드로 사용하다가 잘 모르고 활성화버튼을 눌렀더니 full모드로 추가 청구가 된것 같습니다. 만약 맞다면 취소 가능할까요?

Hi, I usually design in Figma, so I purchased the most basic plan. I was using Figma normally when I suddenly received a notification saying that a payment of €81 had been declined. Apparently, I was being charged for the full package plus an additional seat.I do not agree to pay that amount, especially since I did not use the other services or the additional seat that I was supposedly being charged for.I would like to continue paying for and using Figma, but I am not willing to pay the almost €90 that you are trying to charge me.I am currently paying for the €5 subscription, and I was actually planning to upgrade to the €15 plan for work purposes. However, after seeing this unexpected charge, I find the situation extremely misleading and unacceptable.Being charged almost €90 for services and an additional seat that I did not knowingly use or request feels completely unreasonable. I want to continue using Figma and I am willing to pay for the plan I actually need, but I will not accept

I successfully logged into my school email on Figma today, but on the page applying for a school education plan, after filling in some basic information, the page displayed "Get the free Figma Education plan for your classroom, Please follow the steps below to verify your education status“However, I haven't received the verification email, even though I received emails when verifying a new account login previously.I hope Figma can help me resolve this issue, or perhaps I can send proof of enrollment and use another method to verify my education status. Thank you.

 Hi,I’m posting here because I have not received a response from Figma Support for over a month, and my paid Professional team is still locked.I have an annual Professional subscription that was already paid and is valid through January 21, 2027.This issue is related to billing and seat assignment.Previously, I contacted Figma Support regarding an incorrectly added Full seat under Request #1761375. The seat was removed and the related upcoming invoice was voided.However, I later received another past-due charge notice, and my team became locked.I also noticed that although I had paid for one annual Collab seat, my account was showing a monthly Collab seat assignment. I downgraded that monthly seat to View, but the team is still locked.I contacted Support again regarding this issue, but I have now been waiting for over a month without a response.At this point, I cannot properly access a Professional subscription that has already been paid for.Could someone from the Figma Community or Su

이 계정으로 피그마 결제를 원하지 않습니다. 환불 요청드립니다.회사에서 지원해준다고 합니다.

I have just onboarded 6 new team members to our Education account but they continually are requesting edit access to files — files that are IN OUR TEAM.This is SUCH a bad experience for them and is in direct opposition to the entire purpose of having a team and team share settings.Right now your support has told me i can only override file edit status by opening EVERY FOLDER we have and inviting the new team members to edit that folder.  EVEN THOUGH THEY ARE IN THE TEAM!  This is insane.Please fix this.

안녕하세요, 제가 큰 실수를 저질렀습니다. 중요한 작업중이던 파일을 삭제하고 영구삭제해버렸어요…너무 중요한 파일인데 복구 가능할까요? 링크는 가지고 있습니다..  https://www.figma.com/design/Me4iY8oe38PTdJaafVxNcL/%EC%A0%95%EB%B0%80%EC%98%81%EC%96%91_1%EC%B0%A8?node-id=0-1&t=2kgIdQJ0Q4Z8LhPr-1

Hi everyone,We are experiencing an issue with our Figma Professional account. We noticed that only 3 sessions/devices can remain active at the same time.When we log in using a 4th device, one of the previously active sessions is automatically logged out, with the message:“You’ve been logged out. When you logged into this device, you were automatically logged out of some older Figma sessions.”Previously, we did not experience this issue and were able to use multiple devices without one of the existing sessions being logged out.Could you please clarify:Is there currently a limit of 3 active sessions/devices for Figma Professional accounts? Has Figma recently introduced or changed any policy regarding the maximum number of active sessions? Is there any way to maintain more than 3 active sessions/devices on a Professional account?Could you please confirm whether this is an expected behavior or an issue with our account?Thank you.

I’ve been unable to publish an update to my Figma plugin because I keep seeing this message: “We have detected a change in your account details. Please contact support@figma.com to proceed.”I emailed support@figma.com as instructed, but haven’t received any reply—not even a confirmation that my message was received. I have no idea what triggered the restriction, whether anyone is looking into it, or when I’ll be able to publish again.Is anyone else experiencing this? Could someone from Figma please look into it and help unblock publishing?