Report a Problem

I keep getting this message:“We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”But I had already verified my school email with FIGMA but whenever I use FIGMA I am still on the free version. When I click on free to upgrade to pro, I don’t see a education plan at all. 

Hi everyone,I’m using a personal Figma account. Recently, almost all of my Draft files disappeared from Drafts.They are not in Trash and don’t show up in Search (including is:unassigned).Some files can still be opened via direct links, but they show this message:“This is an unassigned draft file. Ask any admin to move it into a different project.”All of these files were created on my account.Important context: shortly before this happened, I transferred ownership of one team to another person. That team only had a few files I don’t need. All missing files were personal drafts, not related to that team.Questions: Has anyone experienced personal drafts becoming unassigned like this? Is there any way to

Bug is simple, when you select the Pencil on the iPad to draw, it never shows which color is selected on the left or anywhere, so you are left guessing what will be the next color. P.S. I was just trying to report a bug on iPadOS but was sent here for support (WTF? I didn’t ask for support and now I am wasting even more time to tell you that your product is broken).

A shared team library file was deleted and restored from Team Trash. The file now opens but shows an infinite spinner and no canvas content. I am told it requires backend reindex/repair. Please escalate to engineering, and let me know if you need additional details. Thank you.

After a library update the review doesn’t work properly anymore in the connected files: When I open the review panel and click through all instances of a component, the preview of the first instance is shown on each page instead of the actual instance. But the button “Go to instance” guides me to the correct instance, so just the preview is wrong.It doesn’t seem to be a general problem as we don’t have the issue with all our libraries.The affected library file was rolled back in December to an older state of the file via the history.Could that be the reason? How can we solve it?

I have a plugin that iterates over a ComponentNodeSet. Here’s a short snippet:    const item = componentSetNode.children[ix] as ComponentNode;    const textNodes = item.findAllWithCriteria({ types: ["TEXT"] }); This worked until a few months ago, but now it is returning an array of zero length. I checked that the ComponentNode has the correct name, and it has several descendant TextNodes. This process has been very slow in the past, but now it just stopped working. So far I haven’t had any luck trying to figure out what’s wrong. Nothing’s changed in the code.

Loving Buzz - but it’s annoying that every time I delete a layer from the layers pop up panel (Desktop/Mac) the panel disappears, and I have to click the little ‘Layers’ bar in the lower left and re-navigate to where I was. 

I just want to do the standard, ‘right click on a component instance’ and get the menu that allows me to go to the source. It sometimes work. But 99% of the time the menu item is just missing. Everything component related seems to be a little ‘off’ in Buzz. (Desktop/Mac)

Hi Figma team,I’m facing an issue with emoji rendering specifically in file names shown in the Figma Desktop app sidebar.Context: I use emojis in file names as category codes (this is part of our workflow). On Figma Web (browser), the emoji renders correctly. On another iMac with the same macOS version, the emoji also renders correctly in the Desktop app. On this specific iMac, the emoji does not render in the file name UI (it becomes invisible), although it works normally inside the canvas text. What I’ve already tried: Full clean reinstall of Figma Desktop Clearing all Figma caches and application support files Logging out and back in Disabling hardware acceleration

When I try to place an image in the desktop app, my file explorer opens, but then immediately becomes unresponsive. I can still drag and drop images from my external file explorer, but using the place image function seems to crash it. I can’t do anything else in the app while this is happening. Thanks for any help on this.

I think the topic title is self-explanatory, but this screen recording shows the issue:https://www.dropbox.com/scl/fi/5zcoraxhsxblg1zox2yxl/figma-annotation-text-lost-when-scrolling_1080.mov?rlkey=t21t4ogketvc90exi4o29ealz&st=4jnk3ggl&dl=0 

Hi,I accidentally left two extra seats active on our subscription, even though the project was completed and we no longer need the team. The payment for these seats was processed today.Could you please issue a pro-rated refund for the two unused seats for this month?Thank you for your help.

 Description: > When using "Figma Make" to generate designs, I've encountered a consistent layout issue. Specifically, if the generated content contains a paragraph with interspersed bold text, copying and pasting that content into Figma results in broken formatting or layout glitches.Reproducibility: This issue is 100% reproducible every time. Figma Make     

How is it possible to change within a Professional Plan from yearly payment to monthly payment?

Hi, I have cancelled the professional plan and downgraded my plan back to the starter plan within the trial period, why did you still charged me a USD 15 Subscription fee? Can I get a refund? thanks so much!

Hey all,I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.What’s happening: Double-click and “Enter” don’t let me edit text—not in place, not in the side panel. Typography controls (font, size, etc.) are greyed out for every text layer I select. I can move/resize elements, change color, and create new shapes just fine. This started suddenly, across both Figma browser and desktop app. What I’ve already tried: Checked layer is NOT locked, not a component, and not a nested/grouped selection. Checked on different pages, old files, new files—issue persists everywhere. Created a totally new Figma file—still can’t edit any text, not even “Inter” font. Swapped between browser

Dear Figma Support Team,  I hope you’re doing well. I’m trying to upgrade to a Professional Seat using my Visa Platinum Debit Card (enabled for international transactions), but the payment is not going through. The system prompts me to try an alternate card.  I’ve previously used the same card (older version before expiry) for Figma payments without any issues. Kindly assist me in resolving this matter so I can proceed with the upgrade using my current card.  Thank you for your support and understanding.  Best regards,[redacted by moderator to remove personal information]

Yesterday, my Figma desktop app prompted me to update to a new version. After I clicked OK and ran the update, I created a Make project. As of today, it has been 2 days and the project preview is still completely blank. I tried creating a new project. I also tried opening it in the desktop app, in the web browser, force refreshing, etc. Nothing seems to have worked.I just went and opened two Make project files I created last month, and they also show a blank screen in preview. I think this is something that requires your assistance and support—could this be caused by an issue with the recent release?I checked the Figma forum and found an identical issue reported 4 months ago. Based on the information available for self-checking, I confirm that I am the only person using my account and I have full edit permissions for this project.Please respond, I'm waiting to submit my assignment.

Loving Buzz, but there is a bug when viewing in Asset View. The content clipping doesn’t work and everything bigger than the canvas is low opacity - making it really hard to judge the content. In Grid View, it works fine and clips normally. Also every time I ‘flip’ through designs with up/down arrows it highlights the frame in blue - VERY distracting. The whole benefit of Buzz is seeing your posts as they would be published, but Buzz is making that VERY HARD to do. Is this a bug or am I missing something?Otherwise, such a great addition to Figma. Enjoying it. But these two are killers. 

This happened after i verify my account successfully. I tried contacted sheer id and figma via email already. They do not help.

I was building my portfolio in Figma sites. I have a EDU license and I was really happy to find out that now Figma have password protection per page. Everything was working fine, but strangely enough of my 6 pages, only one is being password protected, I don’t know why, doesn't make any sense. Initially I though, oh well, maybe just one can be protected, but NO! I was using in all of them, and it was working. What is even more strange is that only ONE SPECIFIC page can be protected. Am I missing something? Any configuration or something that I did to cause this? Please help!!!!!! Thank you very much

Hello Figma Support Team,I’m requesting help from a support specialist regarding an account access issue.Current situation: I have an open Figma support ticket: Case #1699700 The email address associated with my Figma account is no longer accessible (expired) Because of this, I cannot log in, receive verification emails, or access/update my support ticket through the provided links What I need help with: I need the email address associated with my Figma account to be manually updated to:(redacted by the moderator due to PII) I am the original owner of the account and can provide any required verification to prove ownership At the moment, automated responses keep directing me to links that lead to a page where no support requests

Hello Figma Support Team,We are contacting you on behalf of LABA Rimini, an Italian higher education institution.We are currently experiencing an issue with our Figma Education account: students are receiving the message “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”, and as a result we are no longer able to use the account as expected.The account is registered with the domain labarimini.com.I am a lecturer at LABA Rimini, and this account is used for teaching purposes by both teachers and students.We would like to understand: why the Education status appears to have expired, whether there is an issue with the verification of our institution or domain, and what steps are required to restore full access for our students and faculty. Could you please help us investigate what

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.