Hey @harihari, I’m sorry your team lost access mid-project, especially when you can’t approve their requests either.
I can’t look into account-specific details like who has access or what changed on the forum, so I can’t confirm from here whether this was a setting change or something else. Here are a few quick things that can help us narrow it down.
- Check where the file lives. In the file browser, see whether the file is in your Starter folder (under All folders in the left sidebar) or in Drafts. On the Starter plan, files in Drafts can only be shared with can view access, so a file that moved there would change what your teammates can do with it.
- Check your team’s member list. Open your team in the file browser and confirm your teammates are still listed as members. Being on the plan and having access to a specific file are separate, so this helps us see which one changed.
Once you’ve had a look, could you tell me what the top row of the Share modal says about who can access the file? Teammates may need an individual invite or a role on the folder to open a file that isn’t open to your whole plan, so this will show us which applies. You may also be able to invite them directly from there.
Our Help Center articles covers the same ground. File and folder permissions has troubleshooting for people who can open a folder but can’t see the files inside, and the Starter plan overview explains how sharing works on that plan.
If none of this matches what you’re seeing, let me know and I’ll connect you with our customer support team to take a closer look.
