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Br1tas
Br1tas
New Member
October 24, 2026
Solved

Support ticket.

So, basically, I created a support ticket on October 17, 2026, at 9:04 PM, and it still hasn’t received a response. Why do urgent tickets take so long to get a reply?

adamsmasher
adamsmasherSolution
Figmate
October 24, 2026

Hi, ​@Br1tas. Thanks for posting, and I can appreciate your concern about your ticket wait time considering how many days it’s been since you submitted it. 

 

I’ve flagged your request to the team and let them know that you posted here, too. You should hear back soon on your request - thank you for your patience. In the meantime, let me know if you have any other questions or concerns and I’ll be happy to help.

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1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
October 24, 2026

Hi, ​@Br1tas. Thanks for posting, and I can appreciate your concern about your ticket wait time considering how many days it’s been since you submitted it. 

 

I’ve flagged your request to the team and let them know that you posted here, too. You should hear back soon on your request - thank you for your patience. In the meantime, let me know if you have any other questions or concerns and I’ll be happy to help.

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