URGENT: Figma Support Hasn't Responded to My Ticket in 4 Days

Question

Hi everyone,I've been waiting for a response from Figma Support for 4 days regarding a critical Figma Make issue.The AI agent repeatedly deletes or overwrites thousands of lines of working code, causing serious damage to my project.I've submitted multiple tickets (#2203565, #2203610, #2213423), but so far I've only received automated responses, with no actual assistance from a human support agent.As a paying customer, I find this extremely frustrating. My project has a strict deadline, and I simply cannot afford to wait weeks for a response while this critical issue remains unresolved.Could someone from the Figma team please escalate this to a human engineer?Thank you.

ksn · Accepted Answer

Hey ​@ishkhanbagratuni- I’m really sorry for the delay you had getting in contact with us.I raised this up with our support team, and you should have received a response from an agent as of this reply.It will have been direct to case #2203565. Please let know if this did not come through to you.Again, thank you for your patience.

ishkhanbagratuni · Answer

Yes, they replied. I sent the requested information and responded to their follow-up. I'm now waiting for their response and for the issue to be resolved.

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