Skip to main content
Studio Regale
Studio Regale
New Member
Oct 25, 2026 9:36 PM UTC
Solved

Receive old invoice on another mail account

I have requested all our previous invoices, but I would like to receive them on a different mail account because I don’t have access anymore to the mail account that is familiar at Figma. 

 

Below my ticket that has been issued, please Figma support send it of change the receiving mail address to [redacted by moderator to remove personal information]

 

Your ticket #2221383 has already been submitted, and I'm unable to modify the email address on an existing ticket. Since you don't have access to [redacted by moderator to remove personal information], you can reach out to our team by posting in the Figma Support Forum, where Figma Community Support specialists can help update the contact email on your request to [redacted by moderator to remove personal information].

 

 

Tom Reem
Tom ReemSolution
Figmate
Oct 25, 2026 10:21 PM UTC

Hello ​@Studio Regale, welcome to Figma Forum! I removed the email addresses from your post, since this is a public space and I want to protect your privacy. 🙏🏻

I checked in with the Customer Support team, and they’re actively reviewing your case under ticket: 2221383 (thanks for providing the number). I’ve passed your post along so they have the full context as well, including your request to receive updates at the new address you shared. Look for their follow-up there.

In the meantime, if you can still log in to Figma as a team admin, you can download past invoices yourself and you can also update the billing contact so future invoices go to your current email: Manage payment and invoice details.

Appreciate your patience as we take a deeper dive and follow up.

View in thread

1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
Oct 25, 2026 10:21 PM UTC

Hello ​@Studio Regale, welcome to Figma Forum! I removed the email addresses from your post, since this is a public space and I want to protect your privacy. 🙏🏻

I checked in with the Customer Support team, and they’re actively reviewing your case under ticket: 2221383 (thanks for providing the number). I’ve passed your post along so they have the full context as well, including your request to receive updates at the new address you shared. Look for their follow-up there.

In the meantime, if you can still log in to Figma as a team admin, you can download past invoices yourself and you can also update the billing contact so future invoices go to your current email: Manage payment and invoice details.

Appreciate your patience as we take a deeper dive and follow up.

Terms & ConditionsAccessibility statement