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DesignTrafory
DesignTrafory
New Member
October 23, 2026
Solved

Access to the Google email account has been lost.

Hello Figma Support Team,

I’m following up on my support request #2217606 regarding access to my Figma account.

The email address associated with my Figma account is (redacted by the moderator due to PII), but Google has permanently suspended this account, and my appeal was rejected. I can no longer access this email address or receive any messages sent to it.

I’m concerned that your team may attempt to contact me through my inaccessible Google account, which means I won’t receive your response.

Could you please update my contact email address and direct all further correspondence regarding ticket #2217606 to:

(redacted by the moderator due to PII)

My Figma account details:
- Profile name: DesignTrafory
- Workspace/team: DesignTrafory's team
- Old email: (redacted by the moderator due to PII)
- New contact email: (redacted by the moderator due to PII)

I am still logged in to my existing Figma account. I would like to preserve all my files, projects, team memberships, and subscription while updating my email address and switching from Google SSO to email and password authentication.

I can provide a recent payment receipt and any additional information needed to verify ownership of my account.

Please let me know if you can redirect all communication to my accessible email address and help me resolve this issue.

Thank you for your time and assistance.

    Celyn_L
    Celyn_LSolution
    Figmate
    October 23, 2026

    Hi ​@DesignTrafory, Celyn from the Figma Community Support team here.

    Thanks for reaching out! I understand that you can no longer access the Google email associated with your Figma account, and you’re concerned about missing updates on your support request.

    I’ve added an internal note to your ticket #2217606, highlighting your request to receive further correspondence at your new contact email. I’ve also included your concern about preserving your files and account access while updating your email address and sign-in method, so the team can review and guide you through the next steps.

    Thank you again for your patience while they look into this for you 🙏

    (Note: I’ve redacted some personal information from your post to help protect your privacy.)

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    1 reply

    Celyn_L
    Figmate
    Celyn_LSolution
    Figmate
    October 23, 2026

    Hi ​@DesignTrafory, Celyn from the Figma Community Support team here.

    Thanks for reaching out! I understand that you can no longer access the Google email associated with your Figma account, and you’re concerned about missing updates on your support request.

    I’ve added an internal note to your ticket #2217606, highlighting your request to receive further correspondence at your new contact email. I’ve also included your concern about preserving your files and account access while updating your email address and sign-in method, so the team can review and guide you through the next steps.

    Thank you again for your patience while they look into this for you 🙏

    (Note: I’ve redacted some personal information from your post to help protect your privacy.)

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