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I verified my account but I still can’t access a shared FigJam board for my university. I tried re-applying for verification several times but nothing changes. I contacted SheerID and they said I’m verified on their end, so it’s a problem with FigJam. From SheerID:“Since you were already verified with us, and if you are having issues with your Figma account, please contact Figma support directly and provide the verified request in order for them to help you. To assist you further, here are the details of your verified request, which you may share with Figma support if needed”

I love Figma but I literally don’t know how to resize a Frame without destroying my Design.The Issue is, that this doesn’t always happen. I have literally 2 frames in my view where one is working the way I expect it to, and the other resizes its children with it. I compared the settings I and I just don’t find the difference.Repro:Create a Frame Put Elements inside of it. Lets say you make a Website or App Notice that you need more space in the frame for example to show stuff that is out of view. Try to resize the FrameExpectation:When pulling on the sides or corners of the Frame only the size of the Frame moves. OR: Double click the Frame to deselect the contents of the frame. OR: So setting in the Frame where you can easily choose how you want to resize the Frame, with a good visualization for each mode, so I know in which mode I am.Reality:There is no way to change the Size of the Frame without changing the elements inside of it.Also there are a number of Posts with similar Issues (

the PNG image cant display when zoom in the board, but when zoom out the image came out again

Dear Figma support team,in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 20$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. I understand your policy, but I would appreciate you reviewing this case for refund.Thank you!

with the deadline for the re-verification fast approaching, I can’t my institution in the lists of institution provided for the higher education. I did fill out the form for school not listed, and I’m yet to get a response back.

Hi everyone,I’m a self-learning UX/UI designer and also working as a freelancer. I really want to upgrade to the Figma Pro plan to support my work.However, I’m facing issues with payment. I tried using my Wise virtual debit card, but the transaction didn’t go through. I don’t own a credit card and don’t want to get one right now. I also attempted with my regular debit card, but that payment failed too.Is there any alternative way for users in India to subscribe to Figma Pro without a credit card? I’d love to hear if anyone has managed to solve this issue.Thanks in advance for your help!

In the Windows Figma clientIn the Android Figma app,the text may rendered not clearlyand you can see sometimes there are lines on the glass material in the Android Figma app When using the prototype, the edges of text may appear blurry at times (including on the Windows platform and the Android App).When using glass-like materials, the edges may also appear unclear and exhibit odd lines (Android App).

I'm trying to make a site but for some reason outlines isn't working/showing and i want to be able to edit the text with the outline showing but I can’t.Editor:Site Preview:  

Dear Figma Support Team, When I previously contacted your support team, I was informed: “Please reply directly to this email. Even if this ticket is closed, replying to this ticket (email) will reopen it on our end, allowing us to review the previous ticket details. Therefore, please respond directly to this email.”Following these instructions, I sent a reply to the email 6 days ago, but even though the ticket status is still marked as “Open,” I have not received a response yet.I  also submitted a request at noon today.  However, the ticket status remains “closed,”  and I received an automated email asking me to use the forum instead.  If my request has not been reviewed yet, I would appreciate it if you could check and respond. Thank you for your time.For reference, my recent request IDs are as follows:#1511966 #1504997For reference, here are the related request IDs I submitted a few months ago#1285247 #1310601Best regards,

This issue has been bothering me since I started using Figma a few years ago:The rendered px units in Figma are about 8% smaller than they are in Chromium-based browsers.In other words, when developers copy px values from Figma and implement them on the web, the rendered results are around 10% larger than the design.This is a really serious issue, especially when selecting very small font sizes - for example, there is a considerable difference when a font is rendered at 10px, 11px and 12px, and designers are very careful when selecting small font sizes.And just in general, you design for a specific experience, especially when creating fluid web page designs - a 10% difference is a huge perceived difference on a large page, and it just gives the design a different feel and experience versus what you actually designed.Here is a test to illustrate the difference:These screenshots were taken on Windows 11, which takes precise screenshots of the rendered device pixels. (The images were impo

If Make is disrupted for any reason, maybe the internet bugged out for second, maybeClaude AI got stuck processing the prompt, or whatever - It stops processing and you lose the prompt.This is especially annoying when I write a longer prompt, so I’ve had to get into the habit of writing prompts in a text editor and pasting them into Make in the case this happens.Can we have it so that if the processing fails, you at least don’t lose your prompt so you can re-run the request again?

Hi, I deleted my pro team like a couple days ago and i canceled before I deleted. But figma still charged the subscription. May I know if I could get refund for that. 

'enable local MPC server'  opened a pop up saying I was on a Starter plan.  I followed the link and bought a Professional Full Seat but the same pop up come up when I try 'enable local MPC server' 

I've seen here on the forum that many people are having the same problem. I've tried duplicating the file, and this message still appears, even with short prompts. Does anyone have a solution?

Recently, Figma Make has started refactoring the entire codebase when I request a small change, which breaks previously working components. What could be causing this, and how can I prevent full regeneration?For example, after giving Figma Make a simple prompt, it starts rewriting unrelated parts of the code. I only asked it to showcase shadows, but instead it generates unnecessary changes that feel like hallucinations.“I'll add the missing dark shadow tokens to the CSS file first, then create a comprehensive Shadows showcase section right after the Toast component.Now I'll add the Shadows showcase section to App.tsx right after the Toast sections:Let me find the exact location where the Toast sections end and add the Shadows section:I need to see where the Toast sections end to find the right insertion point. Let me search for the section end:Let me look for the ending of the Toast content to find where to add the Shadows section:I need to find where the Toasts sections actually end i

Our company was approved as a Bootcamp under the new Figma EDU verification processes which is amazing however, we had additional questions that we’re trying to get answered so that we can operationalize and get our in flight students reverified under the new program. Our many emails have gone unanswered. Has anyone else who’s an approved bootcamp gotten their students successfully verified? We did sent our initial list over but again, no response as to if they were or weren’t verified. Our students are starting to lose their access. 

Hello Figma Community!I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.Then it started showing Verification limit exceeded.So I contacted sheerID via mail, they responded with:We were unable to process your verification request. And Your ticket has now been permanently closed.Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I was changing a color and somehow it started horizontal scrolling. I have checked everything, there is no setting on Prototype for me to stop this, I’ve tried all the settings changes and topics that were listed on the Figma help pages and on Google. Nothing is stopping the horizontal scrolling! I’ve even created new documents, added a shape and it’s still scrolling horizontally! I have no idea what happened and no idea how to stop all my files from scrolling right off the screen. Help!Video of my screen going crazy on multiple files. No Prototype settings at all.  

I am a student at SIMATS(SAVEETHA INSTITUTE OF MEDICAL AND TECHNICAL SCIENCES) and I am currently using my official university email address (@sevaatha.com) to access Figma. However, the system does not recognize my domain as eligible for the Education Plan.Could you please review my case and add @sevaatha.com to the approved education domains so that I can benefit from the Figma Education Plan? I can provide proof of enrollment if required.Thank you for your support

Hi,I’m using Figma Beta. And in the last version 125.9.3, there is no more the Auto-Layout section in the inspector. So I’ve to get back to Figma when I want to change something in my layout. I closed and re-started the app many times.

I am experiencing an issue where I am unable to view images in my file. I have already tried the following troubleshooting steps without success: Restarted Figma three times Restarted my computer Checked both the Desktop app and the browser version Despite these efforts, I am still unable to view the images. Could you please help me resolve this issue as soon as possible?

I can’t seem to reset the overrides / changes I made to a component instance in Figma Slides. This is a missing link in what could be a USP feature against other presentation builder software!

Hi,I figured out a bizarre behavior when I try to rezise instance of component.It happens after last Figma’s update Figma Desktop App version 125.7.5 (some days ago).I will try to explain it, in a short way :Legacy, I created a component Text which wraps a child instance of component Rte. This Rte component was created for utilties reasons : it display generic text for a bunch of differents others components.The 2 components Text and Rte by default use an auto-layout root wrapper and a fixed width (280px) which is define inside a variable. When I use instances of these components, I override the resizing from Fixed to Fill, in order to get responsive behavior with different viewports width.It worked fine, before the update.Now when I reset an instance of component which is wrapped as a child inside a component (screenshot 1)  the resize property is set on Fixed width using my variable of 280px (screenshot 2). Ok until then.And when I want to override the resizing property of my instanc

I have a full Figma Design Project for an app. Multiple screens, all annotated, and want to bring it to figma make. I have done it but the results are horrible (icons missing, backend like login functions not working). Am I supposed to bring in the chat only one screen at the time? all the screen are responsive, made up with components and annotated to explain what each field should behave,  both design wise and backend wise.Anyone with the same problem, or with suggestions?