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Charged for 4 seats instead of 2

  • January 14, 2026
  • 1 reply
  • 11 views
Aungmin Soe

Hi Figma team,

Our team currently has only 1 Full seat and 1 Dev seat, and this has been the case for the past 8 months.

However, our latest billing shows that we are being charged for 4 seats. We have checked our team settings and do not see any extra active seats.

Ticket ID: 1686519
Invoice ID: 94253A46-0047

Please cancel all of my current subscriptions and issue a new invoice with only 1 Full seat and 1 Dev seat.

Thank you for your help.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • January 14, 2026

Hi ​@Aungmin Soe,

 

I understand your concern about seeing charges for additional seats that don’t match your current team setup.

 

Thanks for sharing the ticket number. I can confirm that our team is actively reviewing your support ticket and will follow up with you as soon as they’re ready.

Due to privacy and security reasons, we’re not able to assist with billing-related issues directly here on the forum. That said, I’ve added a note to the Support specialist handling your ticket to help prioritize your inquiry.

 

Thanks for your patience.

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