I tried Figma and do not want to continue a subscription. However, in the admin area, the plan is saying “free”, but I was charged $20. Because it is “free”, I cannot cancel myself. But, it is not actually free, hence the charge. To be clear, I want to unsubscribe and cancel, delete. I did not create anything, the trial didn’t work. Help me cancel. The “help” community suggested posting here (seems odd)
Want to unsubscribe and cancel
Hi
I understand the confusion around seeing a $20 charge even though your plan currently shows as free, and that you’d like to unsubscribe and cancel your account.
I checked on our end and can confirm that your account is on a Free Starter plan, and I wasn’t able to find any charges directly associated with your Starter team.
To look into this further and review the charge in detail, I’ll go ahead and create a support ticket(#1686531) on your behalf so our team can investigate.
Unfortunately, we’re not able to assist with individual billing issues directly here on the forum due to security and privacy reasons. Once the ticket is created, please continue the conversation with our Support specialist via the ticket email.
Thanks!
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