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Question

Figma mac app won't load

  • January 14, 2026
  • 1 reply
  • 2 views

st_vi

Hi! Yesterday I installed an update for my Figma desktop app and it won’t load since then. I’ve tried clearing cache and reinstalling it but nothing seems to works. Is there any solution for this? 

 

1 reply

Gayani_S
Figmate
  • Community Support
  • January 14, 2026

Hey ​@st_vi, thanks for trying already some troubleshooting steps! 

I’ve just created a support ticket on your behalf so our team can investigate this. Your ticket number is #1687528, for reference.

If you're able, could you download and share with the logs below with the support team? The instructions on how to collect each one can be found in the linked articles.
- A console log: Export console logs
- A HAR network log: Export network logs

 

Someone from support should be in touch with you soon. Appreciate your patience in the meantime!