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Question

student account locked

  • November 17, 2025
  • 3 replies
  • 36 views
Jérémy Hivon

Hello,
I’m trying to renew my Figma account, but I’m getting the message “Verification limit exceeded.”
I am a student at Cégep de Sainte-Foy in the Techniques d’intégration multimédia – Web et Apps program: https://www.csfoy.ca/programmes/tous-les-programmes/programmes-techniques/techniques-dintegration-m…

I have been using Figma for one year.
I have already sent all my documents to education@figma.com, including my student card and my schedule.

I have written to shareID and they send me this: We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.
 

 

Could you please help me or tell me what I should do to unlock my account?
Thank you.

3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • November 18, 2025

Hey ​@Jérémy Hivon — thanks for reaching out here and for sharing this context. Sorry to hear about the trouble with your verification.

While I can’t access or share specific account details, I can see that you’ve already connected with our Education Team. Your case number is: 1592294, and they’ll follow up directly at the email tied to your Figma account as soon as they’ve had a chance to review. I’ve also flagged your post here so they have the full picture.

Appreciate your patience while we work through this with you.

Dimiter Michailov

Dear ​@Tom Reem,

I have also tried to contact education@figma.com about the exact same situation, and have send two emails over the span of a whole month now. However, I am yet to have received any response whatsoever.

Could I kindly ask you, if possible, to check/verify whether via my email: [redacted by moderator to remove personal information] there has been any queued up case for review by the team?

That would be very helpful, because I’ve waited quite a long time to be able to access my account back.

Best regards,

Dimiter

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • December 3, 2025

Hey ​@Dimiter Michailov — thanks for following up here.

I took another look and can confirm that our Education Team is still actively working on your case. They’ll reach out to you directly as soon as they have an update.

I’ve also removed the personal information from your message to help protect your privacy in this public space — appreciate your understanding there.

Your case number is: 1624327, and the team will continue the conversation via email to keep your account details secure. Thanks again for your patience while this gets sorted.

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