student account locked

Hey ​@Jérémy Hivon — thanks for reaching out here and for sharing this context. Sorry to hear about the trouble with your verification.

While I can’t access or share specific account details, I can see that you’ve already connected with our Education Team. Your case number is: 1592294, and they’ll follow up directly at the email tied to your Figma account as soon as they’ve had a chance to review. I’ve also flagged your post here so they have the full picture.

Appreciate your patience while we work through this with you.

Dear ​@Tom Reem,

I have also tried to contact education@figma.com about the exact same situation, and have send two emails over the span of a whole month now. However, I am yet to have received any response whatsoever.

Could I kindly ask you, if possible, to check/verify whether via my email: [redacted by moderator to remove personal information] there has been any queued up case for review by the team?

That would be very helpful, because I’ve waited quite a long time to be able to access my account back.

Best regards,

Dimiter

Hey ​@Dimiter Michailov — thanks for following up here.

I took another look and can confirm that our Education Team is still actively working on your case. They’ll reach out to you directly as soon as they have an update.

I’ve also removed the personal information from your message to help protect your privacy in this public space — appreciate your understanding there.

Your case number is: 1624327, and the team will continue the conversation via email to keep your account details secure. Thanks again for your patience while this gets sorted.

Hi ​@Tom Reem, 

I’m experiencing a similar issue. I initially contacted Education Support around 10 days ago but haven’t received a response yet.

I attempted to change my email address because I was previously using the wrong one (not my student email). I also contacted SheerID after receiving a “verification exceeded” message when trying to reverify, and they confirmed that everything is correct on their end and that I appear as verified. They advised me to contact Figma directly.

I’ve sent both an initial email and a follow-up, but I haven’t received a reply and my account is still locked. My verification was completed through UNiDAYS, if I’m not mistaken,

Would you be able to check whether there is a ticket open for me and if there are any updates on my case.

Thank you very much in advance,

Daniel

Hey ​@Daniel Mer — yep, we got you covered. Thanks for reaching out and for sharing those details.

I was able to locate your case and can confirm that it’s currently under review with our Education Team. I’ve flagged your followup here so they have the full context as they continue looking into it.

While I can’t access or share account-specific details in Figma Forum, the team will be in touch as soon as they’ve completed their review. Your case number is: 1666533.

Please keep an eye on the email inbox associated with your Figma account for next steps.