Hey ​@yangsheng,

So, I see that the Draw tools isn't showing up in your toolbar.

Just to confirm, the Figma Draw is available on the Education plan. So, if you have edit access to the file, you should be able to use it.

Let's try a couple of quick things to see if we can get the Draw tools to appear:

• Close any Figma tabs you aren't currently using.
  • Browser: Completely close your browser and then open Figma in a new window.
  • Desktop App: Completely close the Figma Desktop app and then restart it.

After trying that, if you still don't see the Draw tool, could you let us know if this is happening only in the Figma Desktop app, in the browser, or both?

Thanks!

It’s so weird that I tried different browsers(edge, chrome and even private browsing) and desktop app, the toolbar is still the old one. ​@Junko3 

Hey, thanks for getting back to us. Just wondering if you've had a chance to try these quick steps yet?

• Close any Figma tabs you aren't currently using.
  • Browser: Completely close your browser and then open Figma in a new window.
  • Desktop App: Completely close the Figma Desktop app and then restart it.

Yes, I have tried million times, but it didn’t work. I created a new account using my gmail, and the toolbar has the “draw” function.  I guess the problem is about my account.

Alright, I'll go ahead and create a support ticket for you using the information you've provided. Our support team will be in touch to help you out with this. Keep an eye on your inbox – you should receive an email about the new ticket shortly.

In the meantime, could you please check the following?

• Is Figma Draw not showing up with just one specific file, or are all of your files in your education account affected?

Once you receive the ticket confirmation email, please reply to it and let the support team know the answer to that question.

Thanks for your help with this!

I have the same problem.
But on some files I see it, and on others I don't.

Hi there,

Figma Draw requires a "Full" seat on the team, and also edit access to the file. Could you please double-check your seat type on the team where the file lives, and also the access settings for that file?

Here are the related articles on how to check those:

• How seats work in Figma 
• Open the share modal

Thanks!

I moved my file from drafts to a team+project, and then I saw the Figma Draw again. 
​@Junko3 thank you for pointing that out!

Hello, I’ve got the same problem. I can’t see the new toolbar of Figma Draw. I thought that was on a pro plan, so I paid for it, but still nothing… 

Could you help me please ?

Hey Nico,
Sorry to hear you are having issue to get access with Figma Draw. I am working closely with Junko, happy to help!
That does seem a bit odd. As Junko mentioned, let’s cover a few basics to make sure everything’s set up correctly.

To access Figma Draw, please double-check that:

• You’re connected on a Professional plan with a Full seat

• You have "Can edit" access to the design file

• You see the Draw icon in the Figma Design toolbar (as shown below).
  More information in our guide for Figma Draw here.

If everything looks good on your end, here are a few quick steps that can sometimes help resolve access issues:

• Log out and back in to Figma

• Make sure your app or browser is up to date (the updates can include important fixes)

• If you're using the desktop app, try reinstalling it. You can follow the instructions in our Help Center.

Please let me know how it goes, if you are still having trouble I’d recommend to reach out directly to our support team for further investigation here: Submit a bug report Thanks!

Oh ok I moved my draft in my project and it’s working.

So it works only with a pro plan ?

Thanks for confirming! Not only Professional plan, Figma Draw requires a Full seat on any paid plans .

Hi, Celine, isn’t Figma Draw available for any plan? 

Hey Nellya, sorry for the confusion here! I referred to the Full seat.

Yes, you are correct. It’s available for any plan as long as you have a Full seat in paid plans, or ‘edit access’ in Starter plan. 

Hello, I’ve got the same problem. I can’t see the new toolbar of Figma Draw.

Hey ​@sibelly , sorry to hear you are having issue to see the toolbar if Figma Draw. If these temporary solutions share above doesn’t help, please reach out directly to our support team for further investigation: Submit a bug report

Our team can have a deeper look with your account. Thank you

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Hello,

I'm experiencing a recurring issue in Figma that has happened multiple times within the past week. Unexpectedly, the prototype option disappears, and the mode switches to Draw, preventing me from using the blue connectors and accessing the interaction resources I normally use.

I've already tried several solutions without success:

• Clearing my browser cache.
• Using different browsers.
• Switching the file between draft and team project.
• Once, I even deleted the entire project and created a new one by copying and pasting the content.

The issue happens randomly. Less than an hour ago, everything was working fine, but now the file is stuck in Draw mode without any significant changes on my part. The only different action I took was selecting "Present" to review the project's progress.

I would like to find a definitive solution so I don’t have to create a new folder every time this happens. Is there any setting or recommendation I can apply to prevent this issue?

Thank you in advance for your help!

!--endfragment>

Hi. Why do you need to create a new folder? Why not just switch back to Design mode? 

I can't switch it to Design mode because it won't let me. Ever since it changed to "Draw" mode, I haven't been able to enter Design mode.!--endfragment>!--startfragment>

You're very welcome! That was it, the issue is resolved!!--endfragment>!--startfragment>

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