Report a Problem

Hello Figma Education Team,I am a student at [azad university ] in Iran. I would like to apply for the Figma Education plan, but SheerID does not recognize my university.Could you please help me verify my student status? I have attached my valid student ID card / enrollment letter as proof.Thank you very much for your support.Best regards, 

I can't scroll or anything after being redirected from Reddit and then starting a new project. I click go back and it goes back, and there's no x button or accept or continue, but if I use desktop site it works fine but loses my prompthttps://www.figma.com/make/?rdt_cid=4962342116903966125&utm_campaign=2312106628866106488&utm_content=2323612653116836731&utm_medium=paid_social&utm_source=redditDevice XT2415V Google Chrome

It’s been week and I’ve not been able to open my file on Figma Make.

I have multiple prototypes that include a trigger that allows them to advance to the next screen. [When video ends > Navigate to] Some screens get stuck and don’t advance. It’s happening on old prototypes that used to work seamlessly and new prototypes and it happens intermittently. I’ve tried restarting my computer, clearing the cache and other troubleshooting tips from Figma community forums; however, I can’t find anyone that is having the same issue and nothing has helped. Sometimes, I can restart the prototype and all screens will advance as expected. But this doesn’t always work. 

Issue with Color Picker in FigmaAfter the recent Figma update, the color picker (eyedropper tool) isn't working. Whether I use the shortcut key “I” or select it manually, the tool doesn't respond.Has anyone else faced this issue or found a solution?​​​​​​

Hi, if we click the unlink button the Figma Desgin disappears, but if we refresh the page, the Figma Desgin is still linked to the Issue.

I have this strange bug that just showed up as I was working on a design where all the elements in my frame disappeared. I thought i had deleted them, only to realize that they are all still there but not visible for some reason. I can still see the individual items on the layers panel, but they are totally invisible in frame. The one item that is visible is not within the frame itself. What could be the issue? How can I solve it? 

I'm encountering an issue with the Variables API endpoint when attempting to export local variables. The endpoint returns all remote variables from shared files, making it impossible to export only local variables.Current Behavior:The endpoint returns all remote variables from shared files Unable to filter or export only local variables Receiving a 400 error with "Request too large" messageError Response:{ "status": 400, "error": true, "message": "Request too large. If applicable, filter by query params." }Technical Details:The error message suggests using query parameters for filtering However, the endpoint documentation doesn't list any available query parameters The endpoint lacks pagination capabilities This limitation makes the endpoint essentially unusable for files with many variablesExpected Behavior:Ability to export only local variables Support for filtering variables (local vs. remote) Pagination support for large variable setsImpact: This issue significantly impacts workflo

We are facing several recurring issues in Figma that are seriously affecting our workflow: Auto layout resets — Layouts revert unexpectedly without any interaction. Library updates fail — Updates are either not pushed for a long time, or updating takes ages / doesn’t work at all. Text resets — Text styles and content reset without being touched. These problems create major complications for our design team and cause confusion during developer handoff. 👉 We would greatly appreciate guidance or solutions to fix these issues.

I have already tried quick fixes such as Reset Zoom Level, Restart Figma, and Close Unused Tabs.

Within the past month Ctrl-C stopped working for FigJam. Ctrl-V works fine, and right clicking to copy also works fine. Is there something I need to toggle?

dear, I have been trying to contact support without success in the last weeks.  I am not able to reverify my Education institution. The reason of it is because, in order to reverify, I am redirected to a google form. Nevertheless, our Figma account is not connected with Google and then I am not able to fill the form. What should I do on this situation? We cannot lost the access to Figma now.

Hi!I’ve run into Connection Error 118 when I was trying to rum Figma Desktop App. I still can work from Firefox. But Chrome also doesn’t respond. I’ve tried cleaning cache and rebooting router but none of these worked. Can you give some advice how to fix this? 

Hello,This is a bug I stumbled on today and which has apparently been reported multiple times and AFAIK not resolved.I think I found the issue  and solution:Steps oo reproduce the bug :adds an image to figma crop it using the crop mode of the image export the result as a 1x PNG, no changes to export settings load the result in figma and compare it to how it looked in figma before the exportResult: it looks like it went through x0.5 downscale (blurry) then re-upscaled x2 with some sharpening. So it has the same resolution but it looks aweful.Expected result: should look the same as it did before export.Extra tests I did if someone @figma is interested:I checked that the cropping was indeed on the grid. Also tried to force the cropping to be between pixels and that did not change anything. manually resetting the cropping to the exact border of the original image made it export fine again.Solution for other users until the crop feature get fixed if ever:adds your image to your figma Frame

Dear Figma for Education Team,I hope this message finds you well. I would like to follow up on our verification process for Figma Education Bootcamp ApplicationWe recently submitted our application for Figma for Education verification as a trusted bootcamp provider. but until now we have not received any response. Our bootcamp is already running, and participants are currently working on their final projects, with Figma as the main learning and collaboration tool.At this moment, we kindly request for your support to help us expedite the verification process, as our program is currently ongoing.We would greatly appreciate your assistance in processing our verification request as soon as possible, given the urgency of our academic schedule.Thank you very much for your support and attention. We are looking forward to your positive response.Warm regards,Via,Project Manager, Perempuan Inovasi

 Olá pessoal!Ao tentar medir qualquer distância com a telca “alt”, estou tendo dificuldade para enchergar (Pois tenho dificuldades na visão e uso óculos), até com óculos eu tenho que forçar um pouco a visão.Gostaria de sugerir essa melhoria pra comunidade.OBS: Sei que a imagem está embaçada (mas é pq tive que pedir um amigo para compartilhar a tela pois segurando o ALT eu não conseguia tirar esse print), mesmo no figma com as letras nítidas eu tenho que forçar a visão por ser muito pequena e laranja. 

!--startfragment>I work for Universidad de Buenos Aires in Argentina and have been using the Figma Education Plan for many years. Recently, I was asked to re-verify my Education status by September 29th.I’ve attempted the verification process multiple times, but SheerID requires me to upload a photo of a government-issued ID. Despite submitting clear photos, they consistently respond that they’re unable to confirm my identity. I’ve contacted SheerID to report the issue, but they simply close the case without resolution.I’ve tried taking photos under different lighting conditions, yet the verification continues to fail. It’s clear that their process isn’t functioning properly in my case.Could you please assist me in completing the new verification process?Thank you,Gastón!--endfragment> 

Hi, I have this issue in multiple Figma files. If I move frames with comments to another page, the comments still appear on the original page whenever the file is opened. The comments only disappear when navigating to the “moved” page and navigating back.This is really cumbersome because often the page in which frames with comments are moved to is a very large page which takes a long time to load. Also, engineers who are working off of the original page get confused about the comments that were moved and are not relevant to them.

I have Foundation, Alias and Mapped collections in my Variables panel. I have Light and Dark mode for all collections. For dark mode Alias, they can have Foundation dark mode as source. Dark mode Mapped can have dark mode Alias as source. 1 Strange workflowWhat I find.. is that when I want to pick a dark mode Foundation or dark mode Alias colour for my dark mode Mapped set… They are not available. I have to select a layer in my artboard, that is set to using dark mode… → Then I will have the dark mode colours available for selection inside my Variables panel. This is a very convoluted and cumbersome workflow for setting the dark mode colours that I want to use. Question 1 : Is this an intended workflow from Figma? Because it could definitely need some improvement.2 BugWhen I have, as described above selected my colours for my Mapped dark mode set in my Variables panel → The colours displayed are not dark mode colours. They are in fact light mode colours. I can only describe this as a b

I signed up for Figma using my school-issued email address and have attempted the student verification process twice. Unfortunately, both attempts were unsuccessful(I don’t know why.. I submitted my school ID photo), and now I receive a message saying that I have exceeded the verification attempt limit.I contacted SheerID for assistance, but they informed me that they are unable to help further. Therefore, I am reaching out here to request direct support from the Figma team.Could you please reset my verification attempts so I can submit the correct documents? If that is not possible, may I try the student verification again using a different email address that is not my school email?I need Figma Education for my coursework this semester, so I would greatly appreciate your guidance.

After a recent Windows update, I’ve been unable to log in to the Figma Desktop app. Each time I attempt to sign in, I receive the message: “Your login session has expired.”Here are the steps I have already tried: Uninstalled and reinstalled both the stable and beta versions of the Figma Desktop app. Manually deleted leftover files in AppData. Ended the FigmaAgent process and restarted. Reinstalled Microsoft WebView2 Runtime (installer reports it is already installed). Checked Windows Defender settings, including Controlled Folder Access (currently disabled). Despite these attempts, the issue persists. The browser version of Figma works without any problems, but the desktop app will not allow login.Could you please advise if there is a way to fully reset or repair WebView2, or provide a recommended fix for this issue?Thank you in advance for your support.Best regards,

There is a critical bug: when a Frame has the Draggable effect enabled, it’s not possible to assign a click action (for example, navigating to a new page) to the contents of that frame.  

Figma is adding one extra pixel to exports. This is happening in both exporting in a batch and exporting a single asset, as well as when exporting various file types. Also, the extra pixel is being added to height for the most part. But sometimes, the pixel is being added to the width, and sometimes both the width and height. 

Hi,currently it is not possible to select the L+R position constraint on elements with fixed scrolling position. This is a rally annoying bug, because you always have to switch to the prototype tab, set scroll behaviour to non-fixed, switch back to design tab, fix constraint, switch back to prototype and fix scroll position.When will there be an update/fix for this?Bestseb 

In Dev mode if I want to just copy one or 2 lines from the style code block, it’ll paste it out as just a unicode instead.I’ll have to use only the copy button to copy all the code for it to work - which is overkill and a waste of time for what I need. This never use to be the way.