[image redacted by moderator to remove personal information]
I just open my project and I have this error showing..
the url is: https://www.figma.com/design/TzXFpxf65PU9qEgiQ902Jz/VideoDiary
the name was VideoDiary
and I last access it yesterday: 11 January
it’s frustrating because this file is really important to me, and it disappeared without notice.
Hey
I can’t access or share account-specific details in Figma Forum, but I do want to make sure this gets resolved as quickly as possible. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1683041, and they’ll be in touch as soon as they’ve had a chance to review.
In the meantime, if you haven’t already, I recommend checking the best answer in this thread, which includes additional steps that have helped other users locate missing files: Deleted Files (recovery).
I’ve also removed some personal information from your original post to protect your privacy. Please keep me posted if those tips help, and keep an eye on the email inbox tied to your Figma account for next steps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.