My Design file has been deleted and it wasn't me

Hey ​@Riccardo Carlotto — glad we got in touch here. Sorry to hear about the trouble, let’s take a closer look together.

I can’t access or share account-specific details in Figma Forum, but I do want to make sure this gets resolved as quickly as possible. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1683041, and they’ll be in touch as soon as they’ve had a chance to review.

In the meantime, if you haven’t already, I recommend checking the best answer in this thread, which includes additional steps that have helped other users locate missing files: Deleted Files (recovery).

I’ve also removed some personal information from your original post to protect your privacy. Please keep me posted if those tips help, and keep an eye on the email inbox tied to your Figma account for next steps.

Hello ​@Tom Reem any updates? I wanted to check if my case was actually opened, as I haven’t received any confirmation email.

Hi ​@Riccardo Carlotto — thanks so much for checking back in.

I just checked again and your case was opened, and an update was sent yesterday to the email address associated with your Figma Forum account. When you have a moment, please try searching your inbox (and your spam folder, just in case) for case number: 1683041.

If you’re not seeing it after checking there, feel free to let me know here and I’m happy to flag it with the team.