One of my Draft files disappeared instantly (account-level issue)

Please help me @figma

Hey ​@Rishi Dhakad — thanks for taking the time to troubleshoot and for providing all the details. I’m really sorry you’re having trouble locating this file.

Let’s dig a bit deeper:

• There were some recent updates that may explain what’s happening. You can read more about the timeline and changes here: Updates to how drafts work.
• Another designer ran into a similar situation, and ​@Junko3 shared a helpful walkthrough on how to locate files: Can no longer see files in my draft folder that were created when I was in a different workspace.

If those don’t resolve this, here’s the path forward: I can’t access or share account-specific information here, but I can confirm that you have a ticket open with our Product Support team. Your case number is: 1678819, and I’ve included the details you shared here so they can take them into account as they review your case. They’ll reach out via the email tied to your Figma account once they’ve had a chance to investigate.

I also removed some personal details from your post to help keep your account secure and protect your privacy. Thanks for your patience — we’ll stick with you until this is resolved.

File URL - 

Forum URL - 

Hi ​@Rishi Dhakad — thanks for sharing the file URL, that’s really helpful. We’ve added it to your existing case so our Product Support team has the full context as they continue looking into this.

Please keep an eye on the email address associated with your Figma account for updates and next steps. They’ll follow up there as soon as they have more to share.