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Людмила
Людмила
New Member
January 15, 2026
Question

Subscription cancellation

  • January 15, 2026
  • 1 reply
  • 54 views

I cancelled my subscription in early January, but I was still charged. How to cancel the subscription completely?

Invoice ID:in_1SpkZyIvcqWR3dFD323L0W5O
Team: Людмила Болдина's team

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    1 reply

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    January 15, 2026

    Hi ​@Людмила, thanks for flagging this! I’ve gone ahead and created a support ticket on your behalf so our team can review this.

    Your ticket number is  #1656147 for reference. Someone from our support team will be in touch with you shortly with more information specific to your account. Thank you for your patience in the meantime! 

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