I have created a ticket for managing my seats because I have upgraded my account and the same limitations still exist (ticket #1683351). However, no emails are sending to me concerning this ticket. I have checked spam / junk / and firewall-quarantined emails...nothing containing my ticket number or “figma”. The chat is sending me here. As far as I can tell there is no way to communicate with Figma. Please please help, I have a deadline that I’m missing because of this nonsense, and I’m just trying to get access to features I’ve paid for.
Question
No Support Ticket Emails, and Account Upgrade Not Taking Effect
Hi
Thanks for flagging this, and I’m really sorry for the frustration this has caused, especially with a deadline impacted.
I’ve raised your ticket directly with my team so it can be reviewed as a priority. You should be hearing back from us very soon.
Thanks for your patience while we get this sorted for you 🙏
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