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hello Figma Community. Im having trouble uploading a very large figma file its 25g which I was able to download in one file but it continues to have issues loading into figma, are you able to upload such a large file? I do not have access to be able to break this file up into smaller pieces.  “Internal error during import” is what Im getting.

Hello. I'm having trouble with my annual subscription invoice. We need to change the number of paid spaces in the subscription, but this feature is unavailable after the invoice has been issued. Please help me reduce the number of paid spaces and reissue the invoice.  

There is a problem with the annual plan. I need to change the number of seats in my subscription. I removed one user from Full seat, but the bill remains the same for 4 Seat. Can you help me change the number of paid seats and rebill me?

Hello, An automatic payment was made on December 25, 2025 at 05:15 due to me leaving the subscription active. I am the account owner and this email is linked to it.This payment was not requested by me. I request that the amount used be deducted from the bill and the remaining amount be refunded.

I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshots 

I’ve tried turning it off and on, clearing the cache, switching browsers, and even creating a new account, but every time I enter an AI prompt I keep getting a “something went wrong” error.I'm using the Brave, Firefox browser, and I've tried a new Make file, a new account, and a new browser, but none of it works. Whether the prompt is short or long, regardless of the content, I get a 'something went wrong' error. Even when I create a new account and provide the first prompt, the error still occurs. Please fix this immediately.This error has been persisting for about a week, and I’m unable to perform any tasks. 

I thought I had cancelled my account but must not have, I got billed yesterday. I believe I’ve cancelled my account correctly now, but can I get reimbursed for what I was charged yesterday? 

Hello Figma Support,I’m having a billing issue with my seat/plan changes and I’d like your help understanding why I’m being charged.What happened (timeline): About a month ago, I changed my seat from Dev to Full, and then changed it back to Dev. I have an email confirmation that indicates I returned to Dev. After that change, I was charged $20 for the Full seat + $10 under “One-time charges and credits.” Now I’ve noticed my seat again shows as Dev (which it should have been the whole time), but for Jan 25 I’m being billed $30: $15 for 1 Dev seat $15 as “One-time charges and credits” My questions: Why am I being charged these one-time charges again? What exactly are they for? How did my plan/seat end up on Full again (or appear to be Full) if I had already switched back to Dev? Why do I have to pay a transition/seat-change fee if I’m returning to the plan I should already be on? Can you please verify my account’s seat history and ensure my workspace is set to Dev goin

While testing Figma Make with large, multi-screen prompts, I noticed what appears to be a gap in credit enforcement during generation.If a complex generation is initiated and credits are exhausted mid-process, the job does not appear to hard-stop. Instead, generation continues server-side until a valid, renderable result is produced, particularly if the client/app is still loading or reconnecting. This suggests credits may be checked only at task start rather than continuously enforced during execution.From a systems perspective, this could result in: Long-running generation jobs completing without corresponding credit coverage Excess compute being consumed in scenarios where delivery integrity is prioritized over quota enforcement Increased backend load for large, high-coherence prompts I’m reporting this in good faith because it looks like an architectural edge case rather than intended behavior, and it could lead to unnecessary processing cost at scale.

I charged unintentionally. There was no charge last month, but charged this month even though I unsubscribe my subscription last month.

日本語入力でテキストレイヤーへ 2 文字以上入力し、未確定状態で先頭の文字を消すときに del キーを 2 回タイプしないと削除できない現象に遭遇しています。例えば「あい」と入力して、先頭の「あ」を消すときに del キーを 2 回タイプする必要があります。（つまり del キーのタイプが全体で 1 回増える）「あ」と入力しただけであれば、del キー 1 回で削除できます。レイヤー名の変更やダイアログでの入力など、テキストレイヤー以外では現象は起きていません。環境OS: macOS 15.5 IM: macOS 標準 / azooKey Figma: デスクトップ版 125.11.6 /ブラウザ版 デスクトップ版は Design / Jam / Slides で再現を確認  

Hi！     I added MFA verification to my account, and now I’m getting this message when trying to update the plugin: "We detected a change to your account details. Please contact support@figma.com to proceed." Could you help me sort this out? My account is [redacted customer PII - DJV 26 Dec 2025].

After long days of hard work getting my brochure done, the content disappeared and all i see is this. Even before reaching this Figma couldn’t even properly fit content so that it prints on 2 pages…. deceiving experience. Wasted money and huge time and resources.  

I click on it, and nothing happens. I’ve rebooted, updated my browser, installed windows updates, etc.. Still not working. This is a fairly big problem as it means I can no longer access the “First/Last on top” option. Has anyone else experienced this issue?

Unable to to duplicate a design file, it seems to be a problem that many people talked about. The design file has no active branches. Adding the /duplicate trick does not work anymore. FIGMA!! please fix this stupid bug.

Hi, suddenly I logged out of Figma Desktop app and cannot log in to it anymore, when I asked to log in via web browser, but nothing happen on the Desktop app side. However, it’s working fine on web browser. I have the latest Figma version, and my device is Macbook Pro M1 with Mac OS Tahoe 26.1

When attempting to re-verify my account for the education license I get the message “Verification Limit Exceeded”. I’ve contacted SheerID multiple times and they keep insisting my account is verified and there is nothing they can do or “reset”.I’ve shared this with them from the Figma Support page: "I am in higher education and trying to verify with SheerID, but see a “Verification Limit Exceeded” error message.Once you’ve hit your verification limit, contact the SheerID support team to reset your limit and continue working on your verification.”https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education They keep replying that they can not reset the verification limit. Could you please fix the issue?  

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I am a Master’s student at TU Delft and currently I am doing my UX internship. I applied the student plan but accidentally assigned it to the figma account using my company’s email address. Today I changed my figma account’s email address from my company’s to my school’s, but I didn’t realize that this would revoke my student plan. When I found it out it was already too late. Now when I tried to redeem my student plan using my school’s email address, it just says “Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”I would like to know if you guys from Figma could help me redeem my student plan. I am currently still using my company’s email address, but I would like to change it back to my school’s. I will still need to use a lot of the features the student plan offer to do my graduation project, ect., so I would be really grateful if you guys could help me out.Thx in advance!

Hello,I’m currently locked out of my Figma account because it was linked to my university email which has recently been deactivated (due to graduation). Can you please help me regain access?  The email associated with my old account was [redacted by forum admin/moderator to remove PII] Grateful for any help you can offer.

Hello there, please kindly support the broswer experience on ipad pro. currently most features work but only the zoom in and zoom out through the track pad is broken when trying to edit figma design on ipad browser (safari or chrome). Please please please kindly fix it. it means that we can learn figma and use it on the go and also most of students are using ipad as a on-the-go device in campus. at home, we also plug in ipad pro m4 into large monitor given the ipadOS26 supports multi-tasking really well! thank you!

Good day. I have a problem. I selected all the assets on the project page and deleted them. When I clicked  "Undo" Figma crashed, citing insufficient memory (64GB of DDR5 is apparently not enough).Could you please, if possible, restore the page to the state it was in before the deletion? Perhaps using a server backup or something similar? Or could you suggest where I can turn to with this problem? If I need to subscribe to something or do anything else – that's not a problem, just please help me with the assets.Thanks in advance.

Unable to export my created design from Figma to PPT slide inspite of buying a professional plan. 1655929 is my ticket ID. Please revert urgently. 

Something stopped workingUser receives error code 7b4f4072-c35b-4dc2-8648-7d44f8d6bfea when sending prompts to Figma Make. The prompt returns to the chat box and displays an error message saying something went wrong. The issue persists across different internet connections and accounts.  

I’m experiencing a critical issue: after entering a prompt in Figma Make (the AI-assisted area), the design stopped rendering. After reloading, I can no longer access Figma at all — my account/projects dashboard won’t load (endless loading / page fails), so I can’t open any projects, not only Figma Make files. Troubleshooting done: * Stable, fast internet connection (other websites work normally)* Using a VPN; tried multiple countries/locations — no change* Cleared/checked DNS cache* Restarted browser and tried multiple browsers — same issue everywhere* Rebooted router and computer — no change This started right after that Figma Make prompt/update, and now the Figma projects page consistently won’t load. Could you please investigate and advise next steps?