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Question

unexpected payment

  • January 20, 2026
  • 1 reply
  • 12 views
Ethan goodwin

I have had a payment out and didn’t realise I had an account or payment setup. Could I get a refund please

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • January 21, 2026

    Hi ​@Ethan goodwin, 

     

    I understand that you noticed an unexpected charge and are requesting a refund.

     

    I checked on our end and can see that you have an active monthly Professional plan. Unfortunately, we’re not able to assist with billing-related issues like this directly here in the forum.

    That said, I’ll go ahead and create a support ticket(#1699055) on your behalf so our support team can review this with you. One of our support specialists will reach out to you directly via the ticket email once they’re ready.

    In the meantime, you may find this article helpful: Upgrade or downgrade your plan

     

    Thanks,

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