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Question

Lost access to Figma account

  • January 20, 2026
  • 2 replies
  • 15 views

Mr House

Hi,

 

I recently lost access to the email associated with my Figma account and don’t have a secondary address set up for recovery. I’m requesting assistance to regain access to my account so I can continue working on my project.

2 replies

  • Figmate
  • January 21, 2026

Hi ​@Mr House

 

It sounds like you no longer have access to the email address associated with your Figma account and are looking for help restoring access.

 

If emails from that original address are being forwarded to a different inbox, you can regain access by resetting your password. After signing in, you’ll be able to update the email address from your account settings.
Here’s a step-by-step guide you can reference: Manage email address or password 

 

If you’re not able to receive forwarded emails, our support team may be able to assist by manually updating the email address on your account.

That said, for security and privacy reasons, we’re unable to resolve account-specific access issues directly here in the forum. I’ll reach out via DM to confirm the details needed to open a support ticket on your behalf so our team can help you directly.

 

Thanks,


  • Figmate
  • January 21, 2026

Hi ​@Mr House,

 
Thanks for following up in the DM. I’ve gone ahead and created a support ticket (#1699148) on your behalf.

One of our support specialists will contact you directly via the ticket email once they’re ready. Please continue the conversation there!